Reviews
I was able to walk the lot without a sales rep
I was able to walk the lot without a sales rep immediately approaching me. It was when I knew what I wanted when I ran into Mohamed Msouti. At first I was a bit skeptical in regards to which financing deal I wanted to go through. I was adamant on using my bank loan , however after Mo explained my options and worked the numbers with me to basically match the APR interest of the bank he convinced me to change my mind. He showed me the bigger picture and it took a while for it to process in my head, but im grateful he had the patience and perseverance to get me the best deal possible. Thank you Mo!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We’re thrilled to hear about your positive experience with Mohamed! Our team strives to provide the right balance of support and independence during your visit. Thank you for sharing your journey with us, and we’re glad Mo could help you find the best financing option! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
Just got a new Lexus!
Just got a new Lexus! Sean & Melissa made it easy, fun and exciting. Thank you!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new Lexus, Sandra! We're thrilled to hear that Sean and Melissa made your experience enjoyable. Your excitement means a lot to us, and we look forward to serving you again! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
Stephen is great!
Stephen is great! Everyone we dealt with at Fresno Lexus was great! Thanks to all!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're thrilled to hear about your positive experience, Warren! Stephen and the team work hard to provide excellent service, and it's wonderful to know it made an impact. Thanks for sharing your feedback! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
Roberto was great and very easy to work with!
Roberto was great and very easy to work with! He didn’t judge us instead he was willing to help us when we came in to purchase our new Lexus!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your fantastic feedback! We're thrilled to hear that Roberto provided you with such a positive experience. Our team is dedicated to making every visit enjoyable and judgment-free. Enjoy your new Lexus, and we look forward to seeing you again! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
Shaun with Fresno Lexus was awesomely amazing!
Shaun with Fresno Lexus was awesomely amazing!! He took excellent care of us and was very patient, listened and helpful
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're thrilled to hear about your great experience with Shaun! Our team strives to provide exceptional service, and it's wonderful to know he made such a positive impact. Thank you for your kind words! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
The staff was very friendly and seemed to be efficiently
The staff was very friendly and seemed to be efficiently knowledgeable in servicing my very old Lexus.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear that our team provided you with friendly and knowledgeable service for your Lexus. We appreciate your support and look forward to assisting you again in the future! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
The employee that always makes my visit very pleasant is
The employee that always makes my visit very pleasant is Tevin Ivy. He always searches for the best price for my repairs to ease my financial pain. He's what a Lexus Representative should always be; courtesy, respectful and pays attention to my issues. The only problem I have with Lexus is the prices of parts and Labor are so astronomical that it causes a hardship for me. I love my 2007 Lexus but I don't have a Lexus financial income. There should be automatic discounts for seniors and Loyal customers. Marlene Smith
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Marlene, Thank you for being a valued customer here. We're happy to see that Tevin always provides you with the best service possible and always tries to get you the best price for your parts and services. We hope to continue to serve you and should you ever like to discuss our pricing or anything else, please don't hesitate to contact me. I am here to help. Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
Tevin was my service advisor, and was very helpful.
Tevin was my service advisor, and was very helpful. This was my first service on this car, and I had an issue with a tech feature. A big change from my 2009 RX! He resolved the issue and explained what happened. I waited while the first inspection done, and was in and out within about 45 minutes. Great!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Debbie! We're thrilled to hear about your positive experience with Tevin. It's great to know he was able to assist you with your tech feature and ensure a smooth service visit. We look forward to seeing you again for your next service! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
Brought my car in for service.
Brought my car in for service. Joseph was my advisor. He did an excellent job keeping my informed. Love that I have a clean car when I leave the service department.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're thrilled to hear about your positive experience with Joseph and our service team. Keeping you informed and ensuring your car is clean is our priority. We appreciate your feedback and look forward to serving you again! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
Always great customer service.
Always great customer service. Everything is well explained. Communication throughout is also great! I love that my car comes back to me washed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic feedback! We're thrilled to hear you had a great experience with our customer service and communication. We always aim to make sure your car is returned in top shape. Looking forward to serving you again! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511