Passport BMW

Jon Garrett, Sales Consultant at Passport BMW, exceeded my expectations. From my first inquiry about the 2026 BMW X3, Jon was responsive and knowledgeable. He showed real passion for his work and care for his customers. The process was efficient and stress-free. Jon respected my time and completed the transaction in a couple of hours, as promised. Jon’s professionalism and warmth made the experience enjoyable. He introduced me to Jay, the finance manager, who was also outstanding. Jay’s expertise and attention to detail stood out. He explained everything transparently and made sure I felt confident and informed. His professionalism made the paperwork process smooth and pleasant. Neb, a true BMW guru, took the time to walk me through every new feature of my X3. He answered all my questions with patience and enthusiasm. Neb made me feel comfortable with the technology and genuinely excited about my new car. While training Marie, who was also exceptionally professional and eager to learn, Neb ensured nothing was overlooked. Their teamwork and support were evident. I felt I was in the best possible hands. The Passport BMW team exceeded my expectations in every way. This was my best BMW purchase yet—I've bought six before. I deeply appreciate the care, expertise, and dedication from Jon, Jay, Neb, and Marie. I highly recommend them to anyone wanting a world-class car-buying experience. I look forward to working with them again and will share my positive experience with friends and family. Thank you to the entire team for making my experience outstanding and unforgettable.

Dominique M the loaner car coordinator goes above and beyond to always help us get a great loaner and never seems to busy to help a customer. Plus Dominique is always in a great mood and happy to help!

The buying process was horrible. I exchanged a week of emails with the salesman about a car. He was informed that it would be a ''cash'' sale. I received a formal cost proposal from a finance manager. After travelling 2 hours, to buy that car, I was informed that a personal check would not be accepted--something that other BMW dealers had accepted [after being verified with the bank] I had not been informed of this requirement and nowhere is this stipulated on the web site.

My wife and I are very appreciative of the exceptional service we received from Dominique during our last visit to the service center. While fulfilling our request for a loaner, Dominique learned that my wife was in the market for a new vehicle. He took the initiative to inquire about her preferences which revealed that she wanted an suv. Dominique went above and beyond to get her an X1 loaner. My wife experienced almost hurricane level wind and rain during her drive home from the dealership. Despite the fact that she was leaning towards a Mercedes suv, the feel and performance of the X1 during the drive home sold her on BMW instead. The fact that we recently purchased a 2026 X5 from Passport is just the latest in a series of positive experiences at the dealership that includes Dominique's interest and persistence in providing customer service.

I am very grateful for the exceptional service and professionalism of Hyun Kim during my last service visit. The visit revealed that my vehicle required major repairs, which could have resulted in an unpleasant experience. Hyun's keen technical expertise and patience eased my anxiety. He helped me understand the diagnosis and the implications of my repair decisions. I have informed Hyun that going forward, he will be my service advisor. I have been a client of Passport BMW service for over 30 years and have always experienced outstanding service. I know that Hyun will continue that trend with the 2026 X5 that we recently purchased for my wife at Passport.

I just purchased my new BMW and thanks to Neb the genius. Who is very knowledgeable and took the time to explain and show me all the features. He was so patient and kind and I appreciate his professionalism. You are the best Neb. Thank you passport BMW for a wonderful transaction.

If You’re on a Budget, Don’t Bother I reached out to this dealership with a serious offer based on my budget. Instead of responding professionally, they said they’d “look into it” and then followed up later with a sarcastic message, essentially mocking my offer. If you’re a budget-conscious buyer hoping for respectful negotiation, don’t waste your time here. They’d rather laugh at you than treat you like a serious customer.

I've been a loyal BMW customer since 2019, when I purchased both a 2020 BMW X3 and X5 from Passport BMW. My very first experience with the brand—and with this dealership—was thanks to Milos Petric, who was a sales associate at the time. His professionalism, knowledge, and genuine approach made the decision to buy effortless. I’m not surprised he’s since been promoted to Sales Manager—he truly set the tone for the exceptional service I would continue to receive over the years. Since that first purchase, I’ve returned to Passport BMW for both vehicle upgrades and ongoing service, including my current 2023 X3 and X5. Over time, this team has become what I consider my BMW family, and leaving them behind as I relocate is bittersweet. I want to give a special thanks to the individuals who have consistently provided top-tier service: Brianna Taylor – Always professional and accommodating when it comes to booking appointments. She makes every interaction smooth and efficient. Louis – Handles valet pick-up and return of my vehicles with the utmost care and reliability. Michael Jenkins – A service manager who leads with integrity and excellence. Mike’s communication is outstanding; he keeps me informed throughout every step of the service process, no matter how simple or complex the issue. Each of these team members has made every visit feel personal and professional. I’ve always asked for them by name, and they’ve always delivered. To Milos, Mike, Brianna, Louis, and the rest of the Passport BMW team—thank you. Your commitment to exceptional customer service and long-term relationships has meant a great deal to me. You’ve set the bar high, and I will truly miss working with you.

I had a truly wonderful experience at Passport BMW. From the moment I was welcomed to the presentation of the car, I was treated like a VIP, and the high level of professionalism of the staff captivated me in an enchanting setting.

I experienced an exceptional experience for my 1st ever BMW. I have purchased and leased vehicles before, but this experience was incredible and Robbie Dearman was great to work with. He was patient, demonstrated exceptional customer service and listening skills and found me the perfect BMW. I highly recommend this dealership and sales advisor Robbie Dearman. At Passport BMW they make you feel special!