Corwin Honda

Last year I brought my 2025 CRV in for government mandated recalls. I made an 8:30 am appointment. I got there on time. For 4 hours, I was waiting. Corwin did not have a loner car. So, for 4 hours I watched car after car after car some in after me! Again, Zeb was my service representative. At about 12:30 pm, I finally asked Zeb when they are going to get to my car. He went and talked to a service manager. I overheard the service manager (it might have been Tyler Fadness, but I'm not certain). I overheard the service manager say to Zeb something about "priorities". So, I confronted Zeb about this and he admitted to me that the "paying customers" are prioritized over "recall customers". OK...that is just fine! But it would have been nice if someone had told me that so I did not sit around for 4 hours when I had tasks to do! Also....why the heck would you schedule an arrival time with me if you are going to put my car aside all day long? Why couldn't Corwin service have been courteous enough tell me about the priority issue so I can drop it off and come back when they call me? With that said...I told Zeb I need my keys and I left without the recall work done after waiting four hours. My 2025 CRV was out in the parking lot as though no one had any intention of getting to it and did not give a rip that I was sitting there in the waiting room all day. In this current situation, by contrast, I am a "paying customer" and I paid, Corwin did not fix the problem, and I was told it was my fault and that I will need to pay more money and they still will not guarantee the work. I almost left the car there, but after talking to my wife on the phone and mentioning Zeb's comment about "lowering the subframe", we both came to the conclusion not to trust Corwin Honda Service Center. This is the last straw! We feel that the Service Center is trying to find a way to run the bills sky high or get us to trade the vehicle in. We got cold feet and I brought the car home. We are seeking and honest mechanic and/or we are looking into programming equipment in which we can do this work ourselves and on our other vehicles. The Accord operates and handles great and we can tolerate our dashboard looking like a Christmas tree for a while. Deb and I have been loyal customers to Corwin Honda and all 4 of our new Hondas we purchased or leased through Corwin. Many sales people, managers, parts personnel and finance staff have been awesome to do business with. However, the service dept. has been a nightmare since leasing the 2025 CRV. I think that if I pay to have something fixed and they don't fix it, they should not blame me for "not saying this or saying that". Instead, try again FREE OF CHARGE or give me a REFUND! That would be the professional approach to keep customers who may purchase a new vehicle from Corwin on their time line, not Corwin's timeline. One last thing...I have at times seriously contemplated contacting the appropriate Federal agency that oversees factory recalls and sharing my Corwin Service experience with them as well. That is not off the table as the recalls on our Hondas are not completed because it is apparently not a “priority” at Corwin to my understanding. Yes, I blew off quite a bit of steam here, but honestly; I will not regret it at all. When we purchase our next new vehicle, we must strongly reconsider if Corwin is the best choice for us.

Matthew Lillquist did an outstanding job making sure we were satisfied with our purchase and resolved some issues we had. Danielle in the corporate office was also very helpful and professional. They truly strived to make us a satisfied customer,

Tricia was great to work with, we came in with an idea of what we wanted and she got us something better than we expected! Highly recommend as she listens and goes above and beyond.

I had come into Corwin Honda - Serv. Dept. with a URGENT A/C problem on my Odyssey vehicle which I was shortly trading in on a new Honda. It was a complicated situation regarding the A/C issue. If not for the extortionary work/assistance from both Serv./Parts Director Tyler AND Serv. Adviser Elizabeth I would have been in a very bad/expensive situation!!! Both of these individuals and Honda very much deserve 5 STARS for their service.

Very good prompt and friendly Would go back again and tell all my family to do the same

I’ve always had a good experience at Corwin Honda; both with the sales side and the service side.

Took longer than told. Quoted a ridiculous overpriced amount for a part. My vehicle took 3 days longer to fix than I was told and I was quoted a ridiculous overpriced amount for a part needed

Quick, friendly Justin was very personable. He offered additional services but wasn't pushy. Explained the need for things well and got me in and out quickly

Excellent service once again at Corwin Honda! Jason Olson, my service advisor is an outstanding asset to the Corwin automotive family. You need more individuals of this high caliber.

The mechanic was sloppy. Left cables disconnected. Didn't fill coolant. Missing bolts and pieces Service manager never called me back when I called to complain