Carlsen Subaru

4.4 out of 5 4.4
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:30 AM - 5:30 PM

Carlsen Subaru Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

12:00 PM - 5:00 PM

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since February 2008

Carlsen Subaru is a full service Subaru dealership. We stock a large selection of New Subaru vehicles as well as Subaru

...

Certified Pre-Owned. We also stock other make pre-owned vehicles. Our service and parts departments are staffed with factory trained personnel in order to help you get the most from your Subaru vehicle.

"Carlsen Subaru has been serving the Bay Area for over 30 years"

Service

Oil, Filter Change

$42.82 and up*

Oil, Filter Change (Premium)

$82.82 and up*

Wiper Blade Replacement

$19.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.4 out of 5 4.4
36 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    September 9, 2019

    I purchased a 2018 CPO. great experience with Eric Stern. Was quick and easy. I signed papers on Saturday with the pick planned (after payment and car... detailing) on Sunday. Didn't check that two headrests in the back seat were missing until my daughter noticed them a week ago. Wrote to Carlsen and that's when the experience turned terrible. They made me feel like a cheat that was trying to get two headrests (probably 250-300 bucks) for free after paying 24K for the car!!! and now they don't return my emails. Can't get in touch with the general manager. Don't go back to Carlsen!!

    1.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Jai, thank you for taking the time to share your experience. We regret any breaks in communication, and we would appreciate another chance to di...scuss this matter. Please contact Derek Huddlestun at derek@carlsensubaru.com and we'll do our best to make this right with you. We hope to hear from you soon.

  • 5.0 out of 5
    August 4, 2019

    I leased a Subaru Crosstrek and love it! Sam Levy at Carlsen Subaru was the salesman and he made it very easy for me to understand leasing vs. buying!... I enjoy this Crosstrek as it drives like a car and not an SUV and it's easy in and out and I'm up high to see the road and the lights are bright for nightime driving. It's not the most powerful car and there is a glare on the windshield when driving into the sun, but it's perfect other than that. Even without super power, it made it up a very steep hill in SF, so I guess the all wheel drive keeps it on track! I haven't tried the service dept. at Carlsen yet, as it's still too new for this, but nothing has been a problem yet and I've driven it for a few weeks now. I also love the sporty look and color (ice silver).

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, thank you for taking the time to leave a review for us at Carlsen Subaru. We're happy we could meet your expectations. If you ever need anything e...lse from us, please feel free to give us a call or stop by. Have an awesome day!

  • January 21, 2014

    although they could not meet me at my price, they were direct & very professional.

    5.0 out of 5
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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 21, 2019

    I worked with Bret. Specified what I was looking for, got the timing of delivery with regular updates. Was notified the car had arrived, it was ready when... I got to the dealership. Negotiations on the trade in, extended warranty, pre-paid service maintenance were fast and painless. The best experience I have ever had buying a car in the last 30 years.

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new vehicle! We're happy to hear Bret was able to provide you with a positive car buying experience. We hope to be of service ...to you again in the future. Best wishes, Carlsen Subaru

  • 5.0 out of 5
    May 1, 2019

    Originally walked into Carlsen to check out the new Ascents. Ended up coming back to the dealership 4 more times as I decided between the finalists in... my car search - Highlander and the Ascent. After getting a good vibe from the salesperson first helping me, I made some unannounced visits on days he was working to do additional test drives. On each visit, Richard made sure to take some time to help me out. At no point did I feel pressured to make a decision or hear anything negative about the competition, two facts I really appreciated. When it came time to get the deal done, I presented what I thought was a fair price based on my research and quickly came to an agreement. Being close to me and based on my experience to that point, I even opted into some pre-paid maintenance, which appears to be where they really make their money anyways. I haven't been in for service yet but at this point I would totally recommend the Ascent and specifically Carlsen.

    5.0 out of 5
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    4.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!

  • 1.0 out of 5
    April 26, 2019

    We had an amazing experience purchasing our Crosstrek from Bret. However, since we've had the vehicle, I CANNOT seem to get through to anyone in service.... Every time I call ANY of the numbers listed on their website, the phone just rings until it disconnects. So I really doubt that I can purchase another car from them, if they can't service the vehicle that I've already purchased.

    1.0 out of 5
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    3.0 out of 5
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    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Victoria, we regret to hear that you are displeased with your recent experience with us. We would like to work towards a resolution, so if you are ...willing, please reach out to Derek Huddlestun at derek@carlsensubaru.com to discuss this further.

  • 5.0 out of 5
    April 19, 2019

    My fiance and I purchased a 2019 Subaru Forester from them a few weeks back. We had been to many dealers before coming to Carlsen and was already tired... of all the pushiness. Richard helped us and answered all of our questions. He was direct, clear, transparent, and not pushy at all. The whole purchase experience was faster than I had expected and they worked with us to ensure we understood everything along the way. After taking my Forester home Richard checked in by text to be sure all was going well and to remind me I could contact him with any questions. It was a great experience and I would return to them again!

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Kim, thank you so much for your positive comments about Carlsen Subaru! If you have any further questions, please give us a call. We're always happ...y to help!

  • 5.0 out of 5
    March 4, 2019

    Great place to get your next car, no pressure selling, friendly and straight forward to do business with. Coffee and biscotti's are nice too!

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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy ...to help!

  • 4.0 out of 5
    January 16, 2019

    Check in required 30 minutes. 5 Hour wait for oil, filter, tire rotation and inspection sequence. Short handed and extremely busy.

    3.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you again for taking the time to let us know how we did. We hope to be of service to you again in the future. Best wishes, Carlsen Subaru

  • 5.0 out of 5
    December 14, 2018

    Took my car in for routine maintenance, but it was due for 100,000 mile service, which is extensive. They did the work when they said they would and the... car runs tighter, so I am expecting that some day I will be writing about the 200,000 service.

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Cass, we appreciate your positive review about your recent experience with us! If you ever need anything else, please feel free to give us a cal...l or stop by. Have an awesome day!

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