Currently in stock!
Best dealership in Bay Area. The facility is extremely clean and modern.
Service department is outstanding, clearly five stars. On an absolute scale, the buying process was only 2 stars, but I gave them 4 by comparison wit...h my experiences buying cars at other dealers -- which would rate -5 stars! I bought my Lincoln MKZ hybrid there 5 years ago, and have used them for service throughout, so I have significant experience. I've been buying cars for 50 years, so also have a lot to compare with.
Slimiest sales people on the planet! Absolute worst customer service experience in my life: I spent three days on the phone with a very helpful pre-sa...les guy named Steve. I had gone through the credit application and even decided what car I wanted to buy - we had gone over the pricing and we already agreed on how much I was willing to put down and we worked out my monthly payments. So I made an appointment to come to the lot on Saturday. I wanted to find out how much my used car was worth to see if I could use some of that equity as a down payment - if not -- I would simply use cash a down payment and sell my used car to a private party. I made an appointment to come in and have my car appraised Saturday morning 12-5-2015. Upon arriving at the dealership I found that there were four sales reps fighting over me and none of them had a clue as to why I was there. For some unknown reason the pre-sales team and the sales reps do not communicate or share information. So all of the work I had done the last three days with Steve in pre-sales was irrelevant. They were not interested in having my car appraised and were only interested in having me drive a new car. While test driving the car I was treated with absolute disrespect from a rep named Mike. He had no idea who I was nor was he aware of my finances that I had already taken care of over the last three days with Steve in Pre-sales. He said to me "why are you test driving a car you cannot afford" then made several other rude comments. When we got back to the dealership I kindly asked if I could please just get my used car appraised. Which I asked for over an hour ago and it was still not being done. Then a slimy sales manager comes up to me and start telling me all of the things wrong with my used car. I said I am not here for you to tell me what's wrong with my car -- I am here to see what you will give me for it -- if I decide to trade it in. He then continues to talk crap about my 2002 BMW 540i in a very patronizing manner. At this point I had enough of their lack of communication between departments and their constant verbal abuse so I said I was leaving - the slimy sales manager named Dave follows me out side and calls me names and flips me off as I am driving away in my car. I would have driven off the lot in a new car Saturday if I was treated properly - please go anywhere else on the planet to buy a car -- these people do not deserve your business!!