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Hanlees Napa Subaru

(585 reviews)
2024 consumer dealer award
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2024 consumer dealer award

Reviews

(585 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hanlees Napa Subaru from DealerRater.

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I had an excellent experience leasing my new Subaru!

I had an excellent experience leasing my new Subaru! The process was smooth and straightforward, with clear communication and no surprises. The entire staff was knowledgeable, patient, and attentive, ensuring I found the perfect vehicle to meet my needs. I couldn’t be happier with my new car and the top-notch service I received. Highly recommend!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome staff and excellent service!

Awesome staff and excellent service! I am a satisfied customer and I will keep on coming back.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Went to Hanlees for a car for my daughter.

Went to Hanlees for a car for my daughter. Found the perfect car & they made the process smooth from start to finish. Ron Cooper was the salesperson we worked with, along with Victoria Young & Mike in Finance. Will only be buying my cars from them.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great Service!

Great Service! They took care of my car! My car now is in great shape!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Kevin in service and Daniel the tech were great!

Kevin in service and Daniel the tech were great! Highly recommended to anyone looking for subaru maintenance

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Quick in and out of my complementary auto check up

Quick in and out of my complementary auto check up survey. Nice waiting area with coffee and snacks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The Hanlees staff is a pleasure to work with.

The Hanlees staff is a pleasure to work with. Ron our salesman is professional and knowledgeable about the different cars and features. He made our purchase easy and not at all stressful. We have purchased several Subarus from Hanlees and always leave knowing we made the right choice in dealerships and cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Customer service was on point!

Customer service was on point! Quick and efficient service done on my vehicle. Communication was great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The staff is great to work with.

The staff is great to work with. No pressure to purchase anything extra (though it is a good idea for peace of mind). Lots of choices and reasonable financing. I do like that on Subaru donates to various charities on behalf of their customers, they customer gets to choose where Subaru donates.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

it was a great experience here as buying a new vehicle

it was a great experience here as buying a new vehicle can be a stressful experience. Ron Cooper was the absolute best salesperson we have ever worked with in 50 years of buying cars! He went above and beyond in getting us the exact make and color we wanted! Yvonne Sturton was the best Finance Manager we have ever met and worked with . She is very knowledgeable and put us at ease with her demeanor, an absolute pleasure! We were very lucky to have had her !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.