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Hanlees Napa Subaru

(585 reviews)
2024 consumer dealer award
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2024 consumer dealer award

Reviews

(585 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hanlees Napa Subaru from DealerRater.

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Everyone from service department to finance to sales rep

Everyone from service department to finance to sales rep were personable and professional. Explaining Bells and whistles was especially appreciated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

All of the staff were friendly, efficient, and courteous.

All of the staff were friendly, efficient, and courteous. The service was performed as promised! Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service, extensive inventory, and very reasonable

Great service, extensive inventory, and very reasonable pricing. It was worth the hour drive to get there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great employees to work with.

Great employees to work with. Made me feel good to be part of the Subaru family

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Awesome place, they answered a lot of my questions on the

Awesome place, they answered a lot of my questions on the phone over the course of a few weeks so that she. I made the hour drive there I knew I was leaving with the car I wanted paid for the way I wanted to.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

They made a mistake yesterday and apologized, but need to

They made a mistake yesterday and apologized, but need to know their products better. They told me my car had Bridgestone tires which were badly worn and gave me a picture of them. My car has Yokohama tires and the tires were fine. They got someone else’s tires mixed up with mine.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very pleased with Hanlees Subaru, fixed our rear hatch

Very pleased with Hanlees Subaru, fixed our rear hatch issue which Fairfield Subaru couldn’t thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Ron was a fantastic salesman very knowledgeable about the

Ron was a fantastic salesman very knowledgeable about the car and its features. There was more pressure from the sales manager than we would have liked and it felt a bit like we were being rushed to agree without more time to review what was being strongly recommended.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

They started on time and took us to a restaurant .

They started on time and took us to a restaurant . We decided to walk back and by the time we got there, the car was done

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

You guys are the best in Northern California, the best

You guys are the best in Northern California, the best Subaru dealer in California and up the good Job

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.