East Bay BMW

Kier Custodio took care of my many car issues with compassion and empathy and tried to help me prioritize the most needed to fit my wallet. As a female, there is always a defensive stance when going in to a dealership for service but Kier and the team have been great.

Great service, great service adviser. He explaind everything very well ( what was needed) and gave good advice. Nicely handled

Everyone we dealt with at this dealer were extremely helpful and friendly. No pushiness always looking to help find what was good for us. So professional and thorough.

Marcus helped me unexpected great discount and provided timely service. He is also very quick and responding to my questions and messages. I highly appreciate his help. I will definitely recommend Eastbay to others.

Though had an appointment, it took more time than anticipated for the oil change. Maybe, I went on a busy day

The salesman was knowledgeable and very patient during the sales process. Also, he worked with management to change our car color after the car was in production. My only comment for improvement is that someone at BMW should have inspected the car with us prior to us signing paperwork.

The staff who helped me, Lito and Daryll were very friendly and helpful. Lito listened to my values when it comes to a car and helped to make a deal that worked for me.

Excellent experience. Bruce Wong my Service Advisor was very responsive, had good suggestions and the work got completed the same day.

Had a really good buying experience. Diana Diaz was very patient and let my wife and I test drive 4 cars before we finally settled on our choices. Came through with multiple options for all the cars we looked at giving us the full story. I felt comfortable with the process and like we were being treated as family. Icing on the cake was the demonstration with the BMW Genius named Cameron Gallup. There?s always a little bit of buyers remorse for a moment when you make a big purchase, but Cameron expertly helped me setup the car and showed me some features of the car (of which I didn?t even know it came with!) that blew my socks off. I highly recommend East Bay BMW thanks to these types of experiences and will be a customer forever.

Overall positive experience. Got the spec of car that I wanted, great deal, and fast courteous customer service.