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East Bay BMW

(1,444 reviews)
2025 consumer dealer award
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2025 consumer dealer award

Reviews

(1,444 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of East Bay BMW from DealerRater.

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Thank you Michael Angelo for the loaner car.

Thank you Michael Angelo for the loaner car. Very professional and fast. Great customer service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, and have a fantastic day!

Our sales person Zareen is terrific!

Our sales person Zareen is terrific! This time we were in for a replacement car for my husband?s commute. She was great at answering our many questions & listening to our concerns to purchase a previously owned 2018 BMW 330i. If she didn?t know the answer she quickly found out. She has excellent sales skills & knows how to blend business with patience that quickly built our trust. We?ll absolutely call again on Zareen at Hendrick?s EastBay BMW for the purchase of our son?s first car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We sincerely thank you for the positive review, and look forward to seeing you again soon!

Excellent help from Wayne, he was friendly and prompt,

Excellent help from Wayne, he was friendly and prompt, addressed my issue immediately and solved it within minutes. Really appreciate it!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Kathyj, we are so pleased you enjoyed your visit to East Bay BMW!

Charles was an exceptional salesperson.

Charles was an exceptional salesperson. Very helpful and prompt. Would recommend him to my family and friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

If you have any further questions, please give us a call. We're always happy to help!

I love this dealership!

I love this dealership! I always have the best service here. Our advisor Everardo was really helpful and understood our needs regarding our loner vehicle. Thanks again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thanks again for taking the time to leave us this information about your recent visit. Take care!

I had an amazing experience with my Service Advisor Kier

I had an amazing experience with my Service Advisor Kier Custodio - he communicated well, answered all my question and worked around my schedule to get me in and out of the dealer. I would highly recommend working with Kier for your BMW service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Payumm, thank you so much for your positive comments about East Bay BMW!

During the process of purchasing, I worked with Kay

During the process of purchasing, I worked with Kay Hashemi, Daryll Farillas, and Steve Kong. Very nice people and great services, highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We hope you have a great day!

Both of my service advisor Kier Custodio and Wayne the

Both of my service advisor Kier Custodio and Wayne the car guy are great, provided excellent services. Will come back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jia, we really appreciate your feedback!

Kay, Amitt and Kavi made this a positive experience!

Kay, Amitt and Kavi made this a positive experience! Very professional and friendly. We would recommend them and this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you again for the great review!

Great service.

Great service. Was helpful throughout the process of purchase right from test drive till relieving the car from their dealership. Zareen was helpful and she seemed to know the car well. She helped in providing discounts on our car purchase as well. She did not pressurize us much that we typically see in car sales.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at East Bay BMW!