Reviews
Ali was very helpful throughout the process despite us
Ali was very helpful throughout the process despite us being in a time crunch and having some miscommunication with our original offer. I would recommend Ali to others.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Robert, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
An hour ago, it was $42,000, and now it is $52,000.
An hour ago, it was $42,000, and now it is $52,000. This inconsistency can be concerning for customers who travel long distances. Avoid please.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
James, Thank you for taking the time to bring your experience to our attention. We would appreciate the opportunity to speak with you directly and learn more about this situation. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.
Our experience with Bao was fantastic.
Our experience with Bao was fantastic. He previously worked in the Mercedez-Benz manufacturing facility so he is very knowledgeable about all of the features of the cars. He is very efficient and a pleasure to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Nora, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!
Simple process.
Simple process. Everybody was very helpful and made the process easy. This thing won?t let me submit unless I write more. So just writing
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are very happy we could provide you with a positive experience! We can't wait to see you again, have a great day.
I have been a Mercedes Benz customer for many years, and
I have been a Mercedes Benz customer for many years, and once again I was not disappointed. Danny helped me select my new car. The level of service I received from him and everyone involved in the process was great. I appreciate the care and support. Thank you for making it a positive experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Pamela, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
They are rookies regarding closing the deal.
They are rookies regarding closing the deal. For Mercedes, they made my experience horrible. Took 3.5 weeks to come back that the bank didn’t buy my loan. Then they wanted to rewrite the loan at a higher interest, more money down and remove the extended warranty I bought. I offered to pick up my trade in and give them the Benz back but they already shipped out my trade in. Rookies!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, Thank you for taking the time to leave us your honest feedback. We would appreciate the opportunity to speak with you directly about this situation. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.
BEST Mercedes Benz Dealership in entire Bay area
BEST Mercedes Benz Dealership in entire Bay area ESPECIALLY Mr. Bao!! This is our _th time getting an MB car from him and boy,.. it's just like a walk in the park. He will make things very easy and very clear- NO HIDDEN infos!! Mr. Bao is the 'man'!!! 👍🏻⭐️
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jerry, we really appreciate your positive review! We look forward to your next visit! Take care!
I had an excellent car lease experience at this dealer.
I had an excellent car lease experience at this dealer. Jose was very nice and he kindly introduced the vehicle. Also he offered an trade-in for my old car that saved my time and effort to sell it somewhere else.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Bo, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
We had a fantastic buying experience!
We had a fantastic buying experience! Our salesman was friendly, knowledgable and most importantly listened to our needs. The financing portion of the sale was quick and seamless. We will definitely buy from this dealership in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Laura, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We look forward to your next visit! Take care!
Omar is the man, treats you with respect, is kind, honest
Omar is the man, treats you with respect, is kind, honest and knowledgeable. He has been my go to guy for almost a decade, finds the best deals and is incredible thoughtful. No xx - Go see him & get your dream car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Simona, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!