Mercedes-Benz of Walnut Creek

Bao made everything easy and he made sure we are happy and ease with the whole process. Thanks Bao

Faran was able to match us to the right vehicle, answer all our questions, and take us to the finish line and make sure we left as happy customers.

I’ve been buying cars from this dealership since 2013, and I can honestly say they’ve earned my full trust and loyalty, especially Bao. Over the years, I’ve purchased vehicles for my entire family through him, and every single time, he goes above and beyond to make sure we’re taken care of. Bao is not just about making a sale, he genuinely cares about getting us into the right car that fits our needs and budget. He’s patient, honest, and incredibly thorough. Whether it’s handling the paperwork, working out financing, or making sure the car is ready to go, he makes the process smooth and stress-free. It’s rare to find someone in this business who consistently puts people first, and that’s exactly why I keep coming back and referring friends and family. If you’re looking for someone who will treat you with respect and truly look out for your best interest, ask for Bao. You won’t be disappointed.

Worked with Jamiel Medina, he was responsive, knowledgeable and easy to work with. Went the extra mile to get the deal done. Would definitely recommend.

Enjoyed the approach to informative guidance without heavy sales tactics. Let's the car sell itself. No heavy pressure at all. In fact very happy to allow us to test drive a variety of models to ensure we got all our questions answered.

I had an extremely disappointing experience with the Mercedes-Benz of Walnut Creek Service Department. I brought my car in for a service related to the ambient lighting, and when I picked it up, I noticed a scratch on the inside of my windshield, right on the tint ? exactly where they had been working. I spoke to the manager, Zach, who assured me he would review the security camera footage and get back to me regarding reimbursement. He specifically told me I would hear back from him on Tuesday. Well, Tuesday came and went ? and I never received a call, follow-up, or any kind of update. Completely unprofessional. To make matters worse, I also had a horrible experience with their loaner vehicle process. They nickel and dime you for everything, and don?t clearly explain what you?re being charged for. It?s a total ripoff. Overall, the service was terrible, the communication was nonexistent, and the accountability was zero. I highly recommend avoiding this dealership for any service needs, and definitely do not take a loaner vehicle from them unless you want to be charged unfairly.

The Mercedes-Benz of Walnut Creek team provided an exceptional experience, showcasing a superior selection of vehicles and demonstrating top-tier professionalism. I highly recommend it when you are looking for a vehicle.

We went there to buy a used Genesis but we ended up buying an almost new Mercedes :) Omar was great at explaining things and we never felt pressured about anything. Highly recommend this delarship!

It was very satisfying everything was great and done professionally. They answered all my questions and concerns. Would recommend to people to purchase from them! .

Nonresponsive and poor customer service post sale. Did not call back and promised to action but no action.