Toyota Marin

Keith has been amazing helping me from buying the car too everything I have faced since buying it. He not like other car salespeople I have dealt with in the past only thinking about the sale and themselves he was kind informative and even a year later after I purchased the car he still helps me navigate certain issues and checks in with me. I’m so grateful he was the one to help me buy this amazing car. He is a gem. Toyota is lucky too have him.

My overall experience was very good. Everyone is very friendly and my salesperson, Ana Gomez, was terrific. She was friendly, knowledgeable, professional and had just the right amount of attentiveness. She made the process, from making an appointment and putting a hold on the car I was interested in, to the actual purchase, very smooth. I would highly recommend working with her. There is a comfortable waiting room to relax in while paperwork was being completed. That brings up the only negative I would mention - the amount of time spent by the office creating the necessary paperwork was, in my opinion, excessive. Overall it was a very good experience and I left with the car I wanted. I would come back here to buy another car someday or definitely recommend this dealership to someone.

Advisor Erwin did a great job and I was in and out in 90 minutes. Great service and included car wash!

Brian was efficient, honest, and kind. He made my car sale a pleasant experience and I would trust him with any transaction. He provided top notch customer service and was courteous and respectful. I highly recommend Toyota of Marin!

We sold our car toToyota marin last month. Brian Moore was great. Very thorough in explaining the process and provided great follow up

I sold my second car to toyota marin in a year. Brian M was very helpful and provided great customer service.

Brian Moore went above and beyond to buy our older Lexus. He came to our house for the test drive and then came back with paperwork and a check. We’re older folks and really appreciated how easy he made it.

I sold my car two weeks ago to Brian and Alex at Toyota Marin. It was a very easy process. Thanks guys.

I’ve been a customer of toyota marin for a long time. Brian Moore has been there for a long time and now he’s buying cars. He was very helpful dealing with our complicated sale of our car.

This was my first car-buying experience, and while the sales associate who helped us was great (PJ), he was new and technically works in online sales. All of the management that aided him at the main desk in the sale were apparently incompetent, because before we even drove off the lot he had to chase us down to explain that there was some paperwork one of the managers FORGOT TO HAVE US SIGN(!). We had already spent six hours there waiting and doing paperwork. Then, a week after we took home the car, we got a call that there was not actually a loan in place (even though we signed stacks of paperwork and put down a 50% deposit - what?!) We had to re-sign papers but with a larger monthly payment than originally agreed upon - horrible. We also opted for their pre-paid maintinance program and were told it included free oil changes, free towing within 25 miles of the dealership, and discounted rates on many other services and repairs. Then only three weeks after the purchase, the car wouldn't start after we went to the home improvement store- we have only driven it half a dozen times. We called the dealership only to find we couldn't get in touch with anyone in the service department (closed on Sunday, understandable), and finally talked to someone else to see how to arrange for a tow. It took them 40 minutes to 'get an answer from their manager' that a tow wasn't possible since it was Sunday (information that was left out of the explanation of benefits) while we just sat stranded. We had it towed by AAA and upon arriving at the dealer, the staff were very dismissive, hardly looked up from their computer screens to acknowledge us, and then we were told that it was a service they did about ten years ago, but that they hadn't heard about providing any courtesy towing service for at least three years (?!?!) They made it sound like we had made it all up. They also said they couldn't offer a ride or courtesy car since it was Sunday and only the Service Department handled those types of things- so we paid for an Uber home ourselves. I guess you better need help and a tow only if it is convenient to them (Thank goodness for AAA!) We understood when we bought a used car that things would not be perfect, but were sold a vehicle that supposedly had a ' 10-Point Value Guarantee' according to their website. The sales staff informed us that it was thoroughly inspected and any necessary repairs had be done to make it a vehicle in good working condition and able to be driven off the lot without issues. We certainly didn't expect in less than a month we'd be back for repairs. We'll see how many other items on the 'Guarantee' and so-called Maintenance program are also 'unheard-of' when we get the quote from the service department. After so many issues and bad experiences in such a short time, we are seriously considering returning the vehicle, and in that case, would expect a FULL refund of our money. By far, this has to be the worst (first) car-buying experience of all time.