Alexandria VW

Jamall contacted me after he saw I had previewed a car online. I responded to his voice mail, he told me what time he would be at the dealership, I got there a few minutes after he left. Another sales associate called him and Jamall came back. Really appreciated the the customer service. He was very helpful. Excellent customer service.

Atiq was a delight, and made sure I was able to drive away even when I had forgotten the title for my trade and there was an issue with finalizing some paperwork. From the moment I stepped in I was greeted warmly and everyone was extremely helpful. The price was right on the car I drove out in, and I got a better value for my trade than I expected. Overall great experience, even when having driven over an hour to the dealership. Would recommend to anyone.

Maria sold me a 2020 Honda Civic! She helped me make sure the car was perfect and fits my needs. Super accommodating and friendly.

Dear Zahra, I would like to sincerely thank you for your outstanding professionalism and the exceptional experience you provided during the purchase of my 2026 Volkswagen Taos. From the very beginning, your patience, clear explanations, and genuine kindness made the entire process smooth and enjoyable. You didn’t just sell a car — you created a memorable experience. Your beautiful smile and warm personality truly made a difference. It’s rare to meet someone who combines professionalism with such natural charm and elegance. Thank you again for your dedication and care. I wish you continued success — you truly deserve it. With appreciation and respect, Mouhamedou sidiya

Jamall and Syed were a great help. No issues. I’m happy I went for my car through them.

I want to share my disappointing experience while shopping for a car at Alexandria VW. On my first visit, I worked with salesperson Fasil Saleem, and we agreed on a black 2023 Audi e-tron GT. He instructed me to secure financing through my bank and promised to prepare the car for me. After I secured the loan, Fasil ignored my calls for two weeks and made excuses. Frustrated, I visited the dealership only to be told the car was at Audi for servicing. In reality, the vehicle had been sold despite our agreement and my secured loan. I left numerous voicemails for Fasil but received no response. This lack of professionalism prompted me to contact the dealership's sales manager, Aziz Kettani. Unfortunately, Aziz dismissed my concerns without an apology. He mentioned that there were other e-Trons available and connected me with another salesperson, Jamall Blake. I soon discovered that Jamall would lead me down the same frustrating path. He had me apply for another loan and assured me that the car was mine with a signed purchase order. However, once I informed Jamall that my loan was secured, he became evasive and started making excuses about the vehicle's whereabouts. For two weeks, I struggled to reach Jamall. When I finally got in touch (using a different number), I had to push him to contact Audi regarding the car's availability. Yet again, he disappeared. As my loan deadline approached, I attempted to reach out to him again, but he was unresponsive. It has now been over a month since we last heard from anyone on the Alexandria sales team. This experience demonstrates poor business practices. Alexandria VW had me apply for two loans, which negatively impacted my credit while I was selling the cars. I am now considering legal action against the dealership and have contacted both the Volkswagen headquarters and Wes Greenway’s office. As a moderator for several Audi and VW forums, I’ve shared my story to caution potential customers. I strongly recommend avoiding Alexandria VW.

Jamall & Jasmin Did Amazing With Assisting & Helping Me Get My VW Taos Truck! Very Fast And Easy Process. I Drove Off A Very Happy Customer! 10/10 Experience! I Highly Recommend. Thanks Y’all.

Jamall and Jasmin were a pleasure to work with! Super easy process to trade in my car and purchase a new one!

Worst support they just think for sale after that you are on your own i bought a car and part was missing and when i ask fir it they are asking me to buy it seriously ????

Worst support they just think for sale after that you are on your own i bought a car and part was missing and when i ask fir it they are asking me to buy it seriously ????