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Mercedes-Benz of Stevens Creek

(2,562 reviews)
Visit Mercedes-Benz of Stevens Creek
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 10:00am–8:00pm
New (866) 984-5567 (866) 984-5567
Used (877) 739-7119 (877) 739-7119
Service (877) 227-1530 (877) 227-1530

Reviews

(2,562 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Stevens Creek from DealerRater.

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The level of service and support has been far above

The level of service and support has been far above anything I have seen before. Attention to detail, follow-through, and great value. Quick, convenient, top quality. Courteous.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are pleased to hear you had such a positive experience with us, Jonathan! Don't hesitate to call us if you ever need anything. Be safe on the road!

I had the pleasure of working with Ace at Mercedes-Benz

I had the pleasure of working with Ace at Mercedes-Benz of Stevens Creek for my recent vehicle purchase. I originally contacted him about two vehicles I was interested in, but unfortunately both had already been sold. That didn?t stop Ace from quickly helping me find another vehicle that matched my budget and criteria. Not only did he help me find the right vehicle, but he also worked out a great deal for me. Throughout the entire process, Ace was efficient, professional, respectful, and genuinely honest. He even came in on his day off to help with the delivery of my vehicle. That?s true VIP service. If you?re looking for a new car and want a great deal along with top-tier customer service, I highly recommend going to Mercedes-Benz of Stevens Creek and asking for Ace. You?ll be treated like a valued customer from start to finish.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are pleased to hear you had such a positive experience with us, Steven! We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future.

From the time we walked into the dealership we were

From the time we walked into the dealership we were treated extremely well. That said we walked out with a new GLE 450e. The same is true about my experience with you service department with the exception of trying to get an appointment.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

It was great working with Ace in Sales, Alex in Finance

It was great working with Ace in Sales, Alex in Finance and Trevor in service department. Great crew. Ace is an awesome sales person, even after sale he was always available to answer my concerns and help me out.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Great company to do business with, and great staff to

Great company to do business with, and great staff to work with. Never had any problems with them that were not immediately resolved. I highly recommend them to service your Mercedes.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Jeremy, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future.

Good service and Danny is the best advisor there.

Good service and Danny is the best advisor there. Waiting time could be improved, especially if you have an appointment scheduled and you have to run to work.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you; we appreciate your feedback! Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.

Andrea, my service manager, kept me informed of the

Andrea, my service manager, kept me informed of the status of the repair diligently. She even texted me in the evening for the day summary. The repair was done properly and I have not had any problem since.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

I recently purchased a 2025 Chevrolet Trailblazer LT AWD,

I recently purchased a 2025 Chevrolet Trailblazer LT AWD, and I couldn’t be happier with my decision. The vehicle looks sleek and modern, and it drives incredibly smooth whether I’m in the city or on the highway. The 1.3L engine gives a great balance of power and fuel efficiency, and the all-wheel drive adds confidence in different driving conditions. Inside, the cabin is comfortable, spacious, and packed with useful technology. Everything feels well-designed and easy to use, making every drive enjoyable. It’s the perfect SUV for both daily use and longer trips. I also want to give a special thanks to Kurt Andrei Panlilio (Sales Manager) and Sultan Siddiq (Finance Manager) for making the whole process easy and stress-free. They were professional, helpful, and made sure I got exactly what I wanted. Overall, I highly recommend the 2025 Trailblazer to anyone looking for a reliable, stylish, and comfortable SUV.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Daniel, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future.

Always serviced my car with them.

Always serviced my car with them. Never purchased one until now. They maintain same standards. No wonder they are premium brand. Nice job

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

Staff are friendly and respectful.

Staff are friendly and respectful. They are easy to work with; understands your concerns and are patient enough to answer your queries.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!