Mercedes-Benz of Stevens Creek

The service advisor was courteous, respectful and professional He also answered all my questions and offered options to resolve my service issue

Update: Issue resolved! After the General Manager was alerted to the situation and a few follow-up conversations took place, the dealership handled everything properly and turned things around. I appreciate them addressing my concerns.

They didn't mark my account for loyalty program to get refund for disposition fee

As smooth as a Mercedes ride!! I have been a delighted customer of MB Stevens Creek since 2017, but my latest purchase experience, dated Sep 3, 2026 surpassed all expectations. Diana is the perfect companion truly. She helped narrow down my car choice based on budget, and made sure I got more from the bargain than I had originally counted for. I got the dream deal worked out in under 3 hours. Right from looking at the inventory to test driving a car to getting all questions answered to having the comfortable monthly lease worked out to completing the entire paperwork!! Throughout the process, three key players made sure the hand-off and the in-between updates were part of my sipping coffee time at the newly renovated beautiful showroom. I thank them all. Diana - the sales partner, for guiding through and being my champion. Kevin - the manager, for making sure he crunched the numbers to meet my goals, and Jalal - the finance wizard, who made the boring signing process a breeze with his warm stories and a package deal for servicing. I highly recommend MB Stevens Creek as the goto dealership for your perfect Mercedes ride - whether it's sales or services or just a visit.

Our purchase of E-350 2025 was quite a surprise to us. Initially we were looking for a new C-300, 2026, when we saw the E-350 2025 in the car lot, we really like this car, so we decided to talk to the dealer to learn more about E-350 versus C-300.

Everyone was professional. Low pressure. Knowledgeable I really liked the experience and that's why I purchased a custom car rom them.

I have been an MB customer for over 10 years and have always had my cars serviced at the dealership at Steven Creek. I have never had a problem because the service is excellent. As of 2025, Ms. Andrea Valencia is the one who receives me and handles everything related to the dealership and my service needs. I am very satisfied with the service she provides, as well as her professionalism and commitment to the company.

I purchased a car from a 3rd party, but needed an extra key. I worked with their service dept to get the key ordered and scheduled for programming. The experience was seamless from start to finish. They even provided free Uber drop off and pickup from my office - all automated and coordinated by my service rep. It saved a lot of time and the communication process was clear and accountable. Even resetting the Mercedes Me app on the car/app was easy through their sales teams on the floor. They understood how to perform the reset and was helpful in following through. They washed my 2021 C63s spotlessly. And the total price for the new key and programming was lower than the other surrounding MBenz. Great value, great service, and really nice showroom!

Great front and service staff. Susan was very helpful and attentive towards my service request. She kept me informed of service progress through out the cycle.

There are times in life where you need the person on the phone to understand the assignment. I needed a car immediately and had a packed schedule. I called Stevens Creek Mercedes and was lucky enough to have Harris pick up on the other day end. He asked all the right questions, and understood my time constraint and budget. He got all pre-approvals done and asked me for a time most convenient for me to show up the NEXT DAY! When I got there, everything was pretty much done. I walked out with a new lease. From me making the phone call and driving away in a new mercedes was less than 24 hours! Huge shout out to Harris and BIG thank you for making it simple and sweet!