Tracy Ford

My Mach E had a flat tire, given that the car does not have a spare, it had to get towed to the dealership around 3pm on Wednesday. Called the Service dept, but they kept me on hold for 15 minutes with nobody picking up the phone. The next day, there were no calls or even the ability to communicate with an advisor, so I had to personally go to dealership and speak with somebody about getting the tire fixed. Unfortunately, the tire was not repairable, but due to Ford's lack of a solid service-level-agreement to account for their manufacturing policies by subtracting the spare in their EVs, I had to wait for the car to get back on the road. Not angry at Tracy Ford for Ford's decisions, but not satisfied with my experience due to lack of communication and level of urgency for such simple fix. With Ford and Tracy Ford servicing this area, a FLAT TIRE, can take up to 48 hours for your car to be back on the road.

This is second Ford we leased from Tracy Ford and both experiences were A1. Starting from the greeting to explaining everything as it happened to our visit in finance which was trouble free and well worth remembering. We would recommend them to everyone. Thanks again for another pleasant experience.

Friendly staff and wonderful service! They picked my vehicle up and brought it back, amazing!

They listened to what i needed with regard to my particular situation which was a very complicated one

My experience at Tracy Ford was great, Bobby and the entire staff were fabulous and kept me informed about was going on with my vehicle at all times. They have always provided great service and professionalism.

Christian is ALWAYS great! He is very welcoming, and is definitely one of my two go to people there. Debbie is another great representative of Tracy Ford. She always follows through with her word, and is quick to find me answers regarding my truck.

Good service. Scheduled an appointment for an oil change for my Ranger and am happy with it. The place was clean, with very nice and courteous people.

Good dealership, very responsive and helpful people. I would recommend for any of you to visit.

Good service. Sunny was very helpful and the pick up and drop service is 1st class. The estimate was too high but I will return for the suspension work.

Great service! Best place to go with you want dealership level service at a decent price