Reviews
Alex G was very helpful
purchased my leased civic; still waiting for title so I can register the car in my name. RE: Servicing the car, while the work is good the wait time is much too long.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi, I saw your review this morning. We will register your car for you in your name and the title goes to Honda Financial. Please call us and we can explain further. Geralyn is our DMV Clerk at 707-535-1101. Thank you for your business! Julie Costa Office Manager
Went in to look at a specific car and dealer didn’t offer...
Went in to look at a specific car and dealer didn’t offer a test drive because it didn’t have gas. Rescheduled for the next day thinking maybe they will pump in gas but nope. The test drive was to a gas station and the car turned off midway, having us Hope the car will make it to gas station. After we fell in love with the car and we agreed to buy it. The dealer handed us off right away to another dealer because he had to hurry home since he was ending his day. Over all, worse experience buying a brand new car for the first time. Had better experience at other dealerships just test driving which is unfortunate we couldn’t give our business to someone else who deserved It.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Dear CCHUM1014, As the General Mananger I first want to apologize for your experience and acknowledge we obviously failed at acheiving a complete and 5 star guest experience. This was a failure on a number of levels that we have trained and mentored our team on thanks to your valuable input. Ultimately it is up to myself to make sure this type of experience never happens and I will continually strive for perfection while learning from my mistakes. We do have almost 7,000+ reviews with a 4.8 star average which at least shows this is not our DNA and learning from input such as yours has helped us achieve those results. I am hopeful that you might reach out to me personally so I can in someway make a bad experience a good one in the end. My direct line is 707-535-1124 if you find the time to call. Thank you again and my sincerest apologies for our shortcomings in this instance. sincerely, Jeff (J.D) Dantzler General Manager
Purchased what I was looking for
Good selection of vehicles available. Overview of vehicle features after purchase was done in a manner that allowed questions when I did not understand what some of the numerous safety features were or how they functioned.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Love coming here because my car is always ready when...
Love coming here because my car is always ready when promised. When coming to this dealership I would recommend Jose Rocha. He’s a great person to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Monique. Thank you very much for choosing Manly Honda as your service Provider. We greatly appreciate your business and hope to see you again in the future shall the need arise!
Electronic problem
They had to keep car for 2 days but found the problem However the keys have to be reprogrammed Hope to have it taken care of tomorrow
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Insufficient Info
It was my first visit. So I don't have enough experience with their repairs to rate them or know if they're worth recommending, especially since I haven't tested the passenger-side airbag they replaced. Nor do I plan to, especially since I'm the driver.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
Dear Brentashworth, Thank you for your valuable review as we strive for 5 stars in all we do. I am thankful for your 5 stars on customer service, friendliness, and pricing. I agree and understand the dilemma with an airbag repair as I along with you hope you never have to use it. It shows your honestly and integrity and hope we see you again for scheduled maintenence ect so we can earn 5 stars on every measurement DealerRater scores. Thank you for your business and the time you took to write this review. sincerely, Jeff (J.D) Dantzler General Manager
Sales Person with great qualities!
The opposite of a pushy sales person is the most efficient way to go. A good listener and acknowledging with truth and facts... (and not just saying what you want to hear to make the deal) Reviewing and recapping is important too... At the end a 100% promised delivery!!! Hats off to Tom Haidet who accomplish all the above and more!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Always great service
Great teams, wonderful service, very knowledgeable, always a pleasure to work with all of them. From dropping off car to checking in (wonderful hot cookies)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service, my advisor was very professional and...
Excellent service, my advisor was very professional and very helpful. I like bringing my car to this dealership for all its services, highly recommend it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Used Chevrolet Volt FOUND!
They had the car I had searched for at a fair price . Took my trade in at far value. Financing interest also at a reasonable rate,Check it out
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car