Freeman Toyota

DO NOT SHOP AT FREEMAN TOYOTA! DO NOT BUY ANY TOYOTA HYBRID! If I could have wrote ZERO STARS I would have. I recently bought a 2026 Camry that is a HYBRID. I never in my life had issues with Toyota vehicles. But the hybrid model unfortunately had a recall once we reached around 5000 miles on it. And the worst part is due to the hybrid engine and it could cause loss of power while driving which is dangerous and unsafe to use the car, and even worse it could cause a fire which is dangerous and both issues could result in harm to me, my family or to other innocent drivers on the rd. I told them about the recall and they said they don’t have a remedy and will let let know when they do but it should be in the first quarter of 2026 (January-March) which has passed. So they wanted me to drive this car feeling unsafe and stressed out because I’m anticipating issues with the car. But I told them I don’t feel safe and because it’s a safety issue they gave me a loaner. I guess the loaner was only set up for 30 days or so and I couldn’t make it to renew the loaner and brought it back a week late. So they said they can’t loan me anymore vehicles. I just live about 2 hours away and was not going to be in the area until a week after the date they wanted me to come in. So I came in to renew the vehicle and the 1st quarter of the year is basically over and still no remedy/way to fix our brand new car. And they wouldn’t renew the loaner so they forced me to take the defective Camry they sold me or I would have been stranded. It is now almost May and other issues arose. Such as Infotainment system/screen going black while the car is on. And a jerk when the car goes from hybrid engine and the gas engine starts. I had my wife contact them to see if they would give her a loaner but they refused. And said they will look into the other issues when they have a remedy for the recall (that was supposed to be resolved I the first quarter). So they have us driving and paying for a car that we feel unsafe in, and can literally catch fire while driving. But we have no choice because they refuse to replace it. Corporate said the issue doesn’t warrant a replacement?! But I hope nobody ever buys a hybrid car from Toyota. I know I won’t be. I might never buy another Toyota to be honest. But the rental car department manager acted like I was trying to steal the loaner. The service manager doesn’t like to get back to you, and also the salesman David who sold me the car stated he is going to look into it and get back to me but I have not heard from him since. This has been going on over 3 months or so. I don’t wish this on my worst enemy. We’re literally paying for a problem, and to use a dangerous/ unsafe vehicle. DO NOT SHOP AT FREEMAN TOYOTA! DO NOT BUY ANY TOYOTA HYBRID!

We were driving through Santa Rosa and decided to take a look at the Tacoma's. We were greeted by Lorena Ortiz. She asked how she could help us and immediately showed us what we were looking for. I appreciate her willingness to listen to our needs and help us out with making this a quick smooth purchase. We highly recommend her and a extra plus is that she is bilingual. Shout out to the dealership for taking care of there employees. We were fortunate to be there at the end of month and were offered food that is ordered for all there employees. It’s nice to see how they are cared for.

No pressure in any of products being offered. Very professional and patient. Extremely pleased w my purchase.

Quickest and easiest way to car deal ever! Mike Likens was very professional and easy to deal with. More like a friend than a car salesman. Lars Reppin made the paperwork part painless and we laughed through the entire process! Thanks guys!

Bargaining was stressful. Several times the numbers were wrong. Thought we had a deal then we noticed error which changed the bottom line. We did buy the car. The guy who was selling the warranty was very rude and was talking bad about his co workers.

I like their friendly and quick service. Thet didn't have the exterior color of the car I bought, but everything was decent.

I pointed out defects in the paint on my 2023 Tacoma never got back to me. I lost faith with them with last service when they told me I needed an alignment I paid it the truck had less than 6000 miles give me a brake. That truck sits in the driveway it’s never hit a pot hole or anything.out 100 and some dollars. You no what else They don’t change the oil depending on miles I purchased the service policy. Wasted money! After talking to people in freeman’s waiting room they told me there issues

Has anyone else had to wait months to get a Toyota TrailHunter Jack? I keep calling but they just keep saying it’s on order with no arrival date. I purchased a 2025 TrailHunter from Freeman Toyota and they let me order the hard Tonneau cover and waited until after it arrived to tell me it doesn’t fit the TrailHunter. I ordered the Prinsu Roof rack specifically for the light bar cutout but they installed the Toyota branded Prinsu rack that does not have the light bar cutout and refused to return it for the one I paid for. I ordered the WeBoost and rather than install it, they just left it in the box and said they didn’t know it needed to be installed. I will never buy a vehicle from Freeman Toyota again. Worst experience ever. Still waiting for my Jack after 3 months.

Worst service department experience I've had. I had a 12:40 PM appointment. I was given a 1 to 2 hour wait time estimate and I chose to wait, after 2.5 hours I checked the status of my sevice and the technician told me he was sorry but they had not even started the inspection on my vehicle, he told me I would have to leave my vehicle for an indeterminate period of time or overnight. I had other things to do in Santa Rosa so I had to rent a car from Freeman at my expense. It seems Freeman Toyota does not value their appointment commitments or the value their customer's time. I love Toyotas I have 3 different Toyotas at home, but I will not trust Freeman Toyota again.

Took a vehicle in for the toyota care complimentary service when purchased for 2yrs/25k. Service advisors were very nice and their wait center is very nice as well, but when I went to change the oil after the coverage ended I was frustrated to find that not only did the tech(s) over tightened the oil filter housing cap but they did the same as well with the drain bolt. Oil was fairly low and the engine air filter was extremely dirty, and although highly unlikely, I'm wondering if they even replaced it at all during the last service(20k miles). I Had to buy a new filter housing cap and check if any stripping was done on the filter housing assembly and oil pan threads. Thankfully an independant shop assured me no damage was done to either components(filter cap was ok, but I will need to change with the purchased part #15620-36020 during 60k oil change for my own peace of mind, but drain plug had to be replaced for minor stripping) and even showed me the they were fine but the fact that I had to take time out of my day to take to a shop for a relatively easy and minor service that most owners can do with is just mind boggling. Of course the fault lies on me for not checking the work was actually done, however that is not an excuse on the dealership. With the way cars are being built and being heavily relied on "Dealer-Only" service related items more and more, it is very concerning to see that if a a simple service appt is being botched how can we as the consumer expect major services to be done correctly ?! I genuinely hope this was just one bad experience. With all that being said unfortunately I cannot recommend this dealership service center, although I hope you do not have to deal with this minor issue, or any at that.