Freeman Toyota

Has anyone else had to wait months to get a Toyota TrailHunter Jack? I keep calling but they just keep saying it’s on order with no arrival date. I purchased a 2025 TrailHunter from Freeman Toyota and they let me order the hard Tonneau cover and waited until after it arrived to tell me it doesn’t fit the TrailHunter. I ordered the Prinsu Roof rack specifically for the light bar cutout but they installed the Toyota branded Prinsu rack that does not have the light bar cutout and refused to return it for the one I paid for. I ordered the WeBoost and rather than install it, they just left it in the box and said they didn’t know it needed to be installed. I will never buy a vehicle from Freeman Toyota again. Worst experience ever. Still waiting for my Jack after 3 months.

Worst service department experience I've had. I had a 12:40 PM appointment. I was given a 1 to 2 hour wait time estimate and I chose to wait, after 2.5 hours I checked the status of my sevice and the technician told me he was sorry but they had not even started the inspection on my vehicle, he told me I would have to leave my vehicle for an indeterminate period of time or overnight. I had other things to do in Santa Rosa so I had to rent a car from Freeman at my expense. It seems Freeman Toyota does not value their appointment commitments or the value their customer's time. I love Toyotas I have 3 different Toyotas at home, but I will not trust Freeman Toyota again.

Took a vehicle in for the toyota care complimentary service when purchased for 2yrs/25k. Service advisors were very nice and their wait center is very nice as well, but when I went to change the oil after the coverage ended I was frustrated to find that not only did the tech(s) over tightened the oil filter housing cap but they did the same as well with the drain bolt. Oil was fairly low and the engine air filter was extremely dirty, and although highly unlikely, I'm wondering if they even replaced it at all during the last service(20k miles). I Had to buy a new filter housing cap and check if any stripping was done on the filter housing assembly and oil pan threads. Thankfully an independant shop assured me no damage was done to either components(filter cap was ok, but I will need to change with the purchased part #15620-36020 during 60k oil change for my own peace of mind, but drain plug had to be replaced for minor stripping) and even showed me the they were fine but the fact that I had to take time out of my day to take to a shop for a relatively easy and minor service that most owners can do with is just mind boggling. Of course the fault lies on me for not checking the work was actually done, however that is not an excuse on the dealership. With the way cars are being built and being heavily relied on "Dealer-Only" service related items more and more, it is very concerning to see that if a a simple service appt is being botched how can we as the consumer expect major services to be done correctly ?! I genuinely hope this was just one bad experience. With all that being said unfortunately I cannot recommend this dealership service center, although I hope you do not have to deal with this minor issue, or any at that.

I just purchased a 2019 Tacoma from Freeman Toyota and every person at the dealership I dealt with was helpful, friendly and patient with my many questions and concerns, especially Manny Flores. He communicated clearly by text and phone, making sure that I had all of the information I needed to decide whether it would likely be worthwhile for me to drive for an hour to the dealership. If he didn't know the answer to the question I asked, he found out and let me know as quickly as possible. He even came into the dealership on what was supposed to be his day off to help facilitate my purchase of the truck. When the truck was fully detailed the following day, he also went above and beyond to deliver the truck to me at a time and place that was most convenient for me. After more than a month of dealing with used car salesmen at other dealerships who repeatedly misrepresented the vehicles they were selling, it was so refreshing to interact with Manny and others at Freeman Toyota. They were honest, direct, and easy going. And they liked my dog and didn't complain when she took a test drive with me! We're very happy with our 2019 Tacoma and very grateful that Freeman Toyota made the experience of buying a used vehicle not only less stressful but actually enjoyable. Thanks Manny and thanks Freeman Toyota.

Rude idiot in the parts department, never been treated so rudely!!! I will never set foot in that place again. No wonder people go on shooting rampage with people like him.

Its been a month and I’m still waiting for my refund I paid my 500$ Refundable deposit and still haven’t got it back I emailed texted the person who I was dealing with Still no response

Excellent buying experience, fast and professional. Everything was upfront and straight forward with no games. Randy Trujillo was the hardest working sale person I have ever worked with, he anticipated everything that I needed before I even asked. And yes, the price was better than any other dealer could offer.

Thank you Freeman Toyota and especially our salesman Antonio Heredia, for an excellent, and BS free experience! You got us out the door quickly with the exact truck we wanted, for the best deal anywhere! Already sending customers your way...!

After 5 days in service for airbag recall got truck back with VIN plate missing, everything was changed, cannot locate a VIN on frame, the entire truck except for the body & tires is not mine, they stole my vehicle, it's more of a chop shop than a service center, management has not returned my calls or letters, so tomorrow I will call law enforcement. Do Not take any vehicle to be serviced at Freeman Toyota in Santa Rosa, they are car thieves.

My Tundra SR5 had airbag recall so I chose Freeman Toyota being that I purchased my truck from them it had taken service department 4+ days to do repairs (they said that they were waiting on a part) when I picked up truck the check engine light went on 1 mile from Freemans service center, I promptly returned truck the service agent said that it was a sensor & that it was something they did so it wouldn't cost me anything to repair but they dont have the part & it would be a week before they get it they said to keep driving truck for it wouldn't hurt anything & he'd call me when part is in, upon my 2 hour drive home I started to notice that things looked different inside my cab once home upon closer inspection I discovered that the air bag panel on passenger was barely on when I pushed on panel it snapped into place in one corner than into the other corner, here's all the things that they replaced, steering wheel, dashboard, side door panels, seatbelts, front & back seats ( they are small & mounting brackets dont even cover the indentation from my original brackets, headliner, everything even down to the radio was replaced, there was a white residue are rear window frame, (I wonder what that's from) also small scratches, dents on body of truck, the airbag light comes on and starts flashing while I'm driving it can stay on doing this for s day or more then suddenly goes off then a few days later it comes on again, my ignition key no longer works for turning passenger airbag off its acts like wrong key I called Freemans Toyota next morning in this regard & had appointment to talk about my findings I requested to have service director 3 separate times to be at meeting but on day of meeting he was unavailable is what I was told & that the head mechanic would be present (he didnt even work on my truck), I asked that the mechanic whom worked on my truck be present but they said I couldn't talk with that mechanic only the head mechanic, during our meeting the mechanic didnt even want to look at the things I pointed out he said I should file a fraud complaint & they walked away, So now what I have is a truck with a serious airbag light problem which I dont feel safe driving, check engine light that stays on, the whole interior changed which is wrong color, wrong size, used & dirty which really takes away from value of my truck. Bottom line is that they did something to my truck that they had to replace all these things I'm leaning to they deployed airbags but whatever reason they denied everything & was even cocky about it, they are dishonest & crooks what kind of people are they that run a business with such dishonesty & they dont care about the cost to the customer only what their negligence will cost their business, I did leave service director 3 voice messages & wrote a letter to him on this regard he has not returned any calls or responded to letter. So on to the next step I go to reveal this business for what they are.