Very unprofessional - Sonoma County and TOYOTA Corp. deserve better representation . Used car salesperson's attitude. NOT TO BE TRUSTED! Product knowledge... should be a given BUY NOT AT THE FACTORY DEALER - Shame - Shame
I've been using this dealership's service department for years and bought my upgraded Prius from them after an accident. I've always found the sales staff... and service staff to be first rate. It amazes me there are so many negative reviews on this site as I have not found anything but great service here.
Very friendly people. John Coffaney is great. Best price on a 2016 Toyota Highlander LE
Gave quote and then raised it by $1000 when we were ready to sign the paperwork. Said it was a mistake, however, there was, at the same time, another... mistake of $2000 for another buyer!? Repugnant!
Well, I'm not quite sure where to start as my experience with Freeman Toyota is so terrible that words cannot accurately articulate my experience. However,... I will try in hopes that I can help just one person avoid making the biggest mistake of their life by visiting this dealership in hopes of buying or leasing a new or pre-owned vehicle. I want to make it explicitly clear that I do not want anything from this dealership, and there is absolutely nothing they can do or say to make up for how my family and I have been treated at Freeman Toyota. Less than a year ago, my younger brother purchased a new Toyota Tacoma after much back and forth and multiple day visits to agree on a cash price purchase. The experience was awful, draining, and unreasonably emotionally taxing. The sales team lie and berate you any chance they get to make a deal. They treat people like the customer works for them, not the other way around. Zero customer service whatsoever. They will take advantage of you any possible way they can. Whether that be not giving you both keys on delivery, lying about floor mat inventory, and treating you like trash in the finance office even when you are just paying cash. However, I am the kind of person who believes in second chances, so I thought I'd give Freeman a second chance to earn my business with a new 2020 Toyota Corolla Hybrid this week. I am a recent college grad on a fixed budget, and I was very upfront about my budget. They quoted me one price over email, which wasn't that great and was absolutely over my budget. I went into the dealership to see if we could strike a cash deal on the spot. The Freeman sales staff then proceeded to try and bully me and belittle me into accepting their best offer despite it not even being that good. They made their attacks personal, and that is a line you NEVER CROSS. I was polite and firm the entire time. I have never been treated with such utter disrespect by anyone in my entire life then I have at Freeman Toyota by MIKE CYBULSKI. Mr. Cybulski is one of the most substandard and inept individuals I have ever had the displeasure to encounter in my life. You would think that someone with years of experience in selling cars would have one drop of professionalism, but you would be wrong. MIKE CYBULSKI needs to be fired immediately. Mr. Cybulski is the Achilles heel of your organization's ability to provide good customer service. Not only has Freeman Toyota lost my business for life, but they have lost my families business as well. We will NEVER bring our Toyota Tacoma into your service department for service. Not only have you lost our collective business now and until the end of time, but you have also created a group of informed consumers who will actively work to drive business AWAY from your dealership. So I stand and applaud you Freeman Toyota and especially you MIKE CYBULSKI for successfully assembling some of the sleaziest and slimiest group of losers that could only be achieved by sheer lousy luck, because even if you tried to assemble a team of idiots half as bad as the employees at Freeman Toyota, it wouldn't be possible...
Sent an email requesting to know if they still had a particular vehicle in stock. Never received an answer. My daughter is the one who was looking for... a vehicle.
Freeman Toyota in Santa Rosa I should qualify this to say, I didn't have them do the work. I didn't trust them. I was driving in from the east coast... to a noon appointment in San Francisco. My oil needed to be changed, my wife called Freeman and the woman that answered said it could take hours to all day. I told my wife, we need to talk with the mechanics to get a straight answer. We were there in the first half hour. This is a large busy operation with more intake people than mechanics. I dealt with with two of these intake guys both of whom promised me 90 minutes, easily under two hours. The third guy who drove the car off said 2 hours. We situated ourselves in the lounge were where we had the good fortune to listen to the women behind the counter discussing how to handle on line complaints. Two hours passed, I went looking for my car. One of the gentlemen that checked me in reminded me it was going to be two hours. I told him that was two hours ago. I said I have to be in SF at 12, like i told you. How much more has to be done, I only wanted an oil change. He said he would check. I stood and watched as he ran all over the lot looking for my car. I called my wife out and we began to follow him. We ended up in the back parking lot where he held up the key fob and hit the emergency button. We followed the alarm to find our car parked among the hundreds of vehicles back there. He was so sorry, he offered to have the car done in 37 minutes. We took the car and left, firm in the knowledge we had wasted 2 hours and 3o minutes, we would have to get lucky not to be late, and that the women in the office know more about there capabilities than the guys that actually handle the cars. As I said at the beginning I had no work done here, but trust is something that I wouldn't give this group.
Called regarding if a 2018 Camry hybrid was available to test drive. Told yes it was and drove to dealership. Sales manager said yes they have one but... he was busy and would get someone to show me if I waited 5 minutes. I waited 25 minutes while I was ignored. Guess they are to busy to serve customers.
Salesmen were offensive. Called me sweetie wouldn't give the best price but later offered it to my dad when he called in. Horrible service for women!
Called and emailed regarding a used car. I have received an email with a name & telephone number. I called to inquire about the vehicle. The sales person... told me that he will call me back. He never did. Called a couple of times but received text messages that he was busy & will call me later. The call never came ....