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Mercedes-Benz of Santa Rosa

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (47 reviews)
Visit Mercedes-Benz of Santa Rosa
Sales hours: 9:30am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:30am–6:00pm 8:00am–5:00pm
Tuesday 9:30am–6:00pm 8:00am–5:00pm
Wednesday 9:30am–6:00pm 8:00am–5:00pm
Thursday 9:30am–6:00pm 8:00am–5:00pm
Friday 9:30am–6:00pm 8:00am–5:00pm
Saturday 9:30am–6:00pm Closed
Sunday 10:00am–6:30pm Closed
New (707) 282-5327 (707) 282-5327
Used (707) 282-5326 (707) 282-5326
Service (707) 238-5056 (707) 238-5056

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (47 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Santa Rosa from DealerRater.

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Steven Zukor

Super happy with the whole experience I had at Mercedes. Steven Zukor was my salesperson and he went out of his way to make sure I had all my questions answered. He is very knowledgeable about the cars and other cars that I was comparing with. I definitely didn't think I would be going home with a Mercedes but I am so happy that I did. Everyone I interacted with at the dealership was kind and helpful which made the experience even better. Thank you Steven Zukor!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good experience purchasing preowned BMW SUV at MB of SR

Upon seeing SUV advertised on Cars.com, I contacted Mercedes Benz of Santa Rosa where it was being sold. Never thought buying a used car could be a pleasant experience but in this case it was exactly that. The sales representative Steven Zucor made the transaction easy and stress free. Could not be more pleased with the car and the dealership sales people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Five Stars for Steven Z!

After such a poor experience with a different luxury brand, Steven restored my faith in the car shopping experience. And just when I thought I had gotten the best deal at another MB dealership - Steven was able to not only meet but he beat out their lowest quote! Best part...the transaction was completed in minutes! I love my CLA!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Fantastic

I bought a used ML350 from Steven Zukor. I have bought a ton of cars, and this definitely was the best car buying experience so far. I was looking at a different SUV on the lot and he found one that suited my needs better and I love it! There was no pressure and the whole process was very quick. Will be coming back for my next MB!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent experience!

I recently purchased a certified preowned car from Steven and my experience was so simple, quick and easy. He found exactly what I wanted and had me out the door in less than an hour. I am so excited about my new car and will definitely continue purchasing all my vehicles from him. Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Best experience!

Just invested on my dream car, and Rick that made super easy for me! Follows up with you through the whole process and makes sure you are happy! Ask for Rick!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Dealership For a Great Car!

Rick Stuflick was very knowledgeable about the myriad of option packages and interdependencies on our GLC's. We actually ordered 2 vehicles from the factory 6 months apart, and Rick was incredibly helpful. We even tracked the ship as transited across the Atlantic, thru the Panama Canal, and into Long Beach. Rick is pretty into the technology aspect of the vehicle and helped navigate all the different possible configurations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best experience I have ever had buying a car

It was probably the easiest and most professional procedure I have ever experienced at any Mercedes dealer.. You are an excellent representative of Mercedes Benz.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Enjoyed the Sl550 purchase

My Representative, Rick Stuflick, was extremely professional and provided both a successful transaction and and enjoyable experience . I have purchased probably 25 or 30 cars in my days and I can find a no more better interchange than dealing with Rick and the folks of Santa Rosa Mercedes Benz The exact kind of vehicle, right color, right features and functions and a fair and flexible price produced a winning result. So far - the car runs and looks great and is just what I hoped for - thanks Rick and Stan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Truly Exceptional In Every Way

I love taking my car to Smothers European! It always runs exceptionally well after visits and I KNOW my vehicle is in good hands. I have 100% confidence and trust in the staff at Smothers. Everyone is knowledgeable, friendly, and helpful with my questions they've likely heard from every other customer. Truly an exceptional business. Thank you, Jeff, Alex, Angie, and everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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