Auffenberg Ford Belleville

Communication was awful. I called 15 times for updates and received no call back. I made Aufenberg wait on payment as long as it took them to return calls

On 1/2/25, I purchased a truck at Auffenberg Ford, facing poor service, hidden charges, and repair issues.

I bought a truck at Auffenberg Ford, but encountered unprofessional service, unauthorized charges, and recurring issues.

Very disappointed was told repairs would be made on my purchase but dealer didn't follow through I guess just bad Communications between me and the salesman

Very disappointed in my purchase not very good service after the sale was told they would fix a few bad spots on the car when I picked it up they had just touched it up with a little paint it looked terrible

Found a 2015 Kia soul at Econo Corner. Had a check engine light, problem was an engine defect. They demanded I pay for the car BEFORE they would fix it, but assured me that if for some reason it couldn’t be fixed, they’d refund my money. I paid for it, in cash, on Friday night. Monday afternoon salesman assures me the engine repair is 100% covered by Kia. Tuesday afternoon the Auffenberg Kia service department tells me the engine will need to be replaced and the manufacturer will not cover it under warranty. I call Econo Corner two find out if that’s really true and get my refund if it is. Sales manager says yes, I will have to pay $4600 over and above the $7200. I already paid if I want the car I say I want my refund.. sales manager calls me back the next day trying to talk me into paying $2500 and they will cover the rest of the engine. I say no, I just want my refund. So I was a manager calls me the day after that to ask if I will pay just $1000 extra and they’ll cover the rest. Again, I demand my refund. I did eventually get my money refunded. I feel that the entire transaction was shady and that the Econo Corner staff were deceptive in their dealings with me. It makes no sense that a new engine cost $4600, but somehow they could put a new engine in, only have me pay $1000 of that, and still make a profit selling me the car. That made me feel that they were just continuing to try to trick me. Will never do business with Econo Corner or the Offenburg dealerships again.

My experience was great. Scott was very patient with me during my car search. Brandin was very polite and funny. The whole team was amazing. Thank you again

The Auffenberg Dealer Group is a plaza of new dealerships and service organizations in Shiloh right along 64, but an hidden gem can be found just a handful of short miles south at the unassuming Auffenberg Ford Belleville. More interesting still is the "Econo Lot" at the very corner of Illinois and Belt. Specializing in budget cars, this was exactly what I needed for a reliable used car for my mom. I am a meticulous searcher - and every car with a lot of miles has its own unique story to tell - but Mike "Wheels" Wheeler humored my search, answered all my questions with precision AND humor, and ultimately helped us with the sale of a used Honda CR-V. It's clear that Mike is important to Auffenberg, and he was central to my excellent experience in buying this car. I'd buy a car from Mike again in a heartbeat.

I recently had the pleasure of purchasing a 2018 Ford Escape from Auffenberg Ford Belleville and had an absolutely fantastic experience! The entire process was smooth and stress-free, thanks to the sales team and management, who were both incredibly knowledgeable, patient, and genuinely focused on finding the best car to fit my needs. Within 10 minutes of being in the building, we already knew which car I was purchasing. Alexus helped me navigate my trade-in options and provided all necessary details to make an informed purchase. She answered all my questions without pressure and made sure I understood every step of the deal. As an added bonus, she made the lengthy sales process enjoyable and engaging. Shaun, with the finance team, was also very helpful in getting me the best loan terms possible and provided detailed options for add-ons without pressure. I would highly recommend Auffenberg Ford Belleville to anyone looking for a new car, and will definitely return for my next vehicle purchase!

Josh did a great job taking the time and searching for a car we would love. He kept in touch with me to work out a deal. Would do business with again.