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Auffenberg Ford Belleville

(484 reviews)
Visit Auffenberg Ford Belleville
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm Closed
Sunday Closed Closed
New (888) 319-3905 (888) 319-3905
Used (888) 821-2259 (888) 821-2259
Service (866) 556-8353 (866) 556-8353

Reviews

(484 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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The experience was really great until they take you to

The experience was really great until they take you to the finance office. The pressure that went into trying to get me to sign up for a maintenance package that was an additional $30 a month on top of my payment would make me hesitate to shop here again. The friendliness of the finance guy changed drastically after I told him no for the 4th time, and that I already maxed out the monthly payment I could afford. If you want to sell something like that, bring it up during sales negotiations, not after.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Heather, thank you for taking the time to leave us feedback about your experience with us. Here at Auffenberg Ford, Inc., we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (618) 624-2277 to discuss ways we can better serve you in the future.

The salespeople at Auffenburg’s used car dealership

The salespeople at Auffenburg’s used car dealership definitely have a lot to learn. The first time I met anyone, they were cussing, talking about female body parts, smoking weed, etc. They got me into the car I was looking at, but failed to inform me about some things I feel should have been mentioned and tried to make me feel like I was being irrational when I brought them up. The car required service before even a week had passed, and the sales manager said he doesn’t have any control over what his sales people tell customers they can offer “out of their own pockets”. We will not be returning to Auffenberg, and we will be making sure our contacts know about the issues we’ve had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Alexus is good.

Alexus is good. Highly recommend her Need battery cover plate for the battery in the left rear of the trunk.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Alexus was very friendly, very knowledgeable about the

Alexus was very friendly, very knowledgeable about the car, she took the time to explain things... I love her manners.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Fun dealership.

Fun dealership.. see Mike the salesman or Mike Auffenberg. They have many dealerships and very easy to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hello Dan, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Very helpful with my new purchase.

Very helpful with my new purchase. Very polite with all my needs. Thank u everyone

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Devon Few was very friendly, and made our experience

Devon Few was very friendly, and made our experience pleasant. I would recommend buying a car from this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Donya, we're happy you found our staff to be so supportive during your experience here at Auffenberg Ford, Inc.. We are always more than happy to assist you if anything else comes up. Take care!

Charlie treats you like a friend whether you purchase a

Charlie treats you like a friend whether you purchase a vehicle or not. This is the third or fourth vehicle I have purchased with Charlie as the salesman. All of the staff at Auffenberg Belleville are friendly and always offer to help even when Charlie is not available.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Sly Martin is a great Manager he goes out of his way to

Sly Martin is a great Manager he goes out of his way to get the best deal an help with what you want to Purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I highly recommend this dealership very helpful everyone

I highly recommend this dealership very helpful everyone just nice do there best to get you in a car if in need of a car try them🙌🙌🙌

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.