Auffenberg Ford Belleville

I have purchased a car from this location few months ago. The purchase went great. I was offered a free one-time maintenance (oil change and tire rotation). After one month, engine light came on, and they were ok to fixed for free. Two weeks later, the engine light back on, and it was same issue. I contacted them, they said yes. And they never told me to bring the car over to fix. I texted him two weeks ago, never got back with me. Before that, took my car for the maintenance, they only did oil change not tire rotation, when i contacted him, he said sorry we forgot. even though the email I received from them to confirm the appointment, said tire rotation and oil change. They even sold me the car higher than any other place, but i took it because we needed a car for my family. I don't recommend this place at all.

We purchased a used Nissan Rogue on Thursday 1/9. We made an appointment online and received no directions on which facility to go to, or which salesperson to contact. We went to three different buildings and when we finally got the correct one, no one seemed to know we were coming and there was confusion about who would serve us. The vehicles we specifically came to see were at another facility 15 minutes away, and one of them had unrepaired body damage and the engine died during the test drive...four times. While test driving the Rogue, a warning light came on and the dealership promised to resolve it prior to picking up the vehicle on the follow day (Friday 1/10). There was a snowstorm on 1/10, so no one came in to work, which is understandable. We were assured the car would be ready the evening of Monday 1/13. We communicated that we would be picking it up at 5pm. The salesman did not tell the service department this and left for the day...we showed up to find that the car was not ready, nor were they aware we were coming. We drove 90 miles round trip for no car. It is now Wednesday 1/15 and the car still is not ready. They have cashed my check. The communication from the salesman to us and between the salesman and service has been extremely poor and would be nonexistent if we were not checking daily. They have not proactively contacted us about anything. I will be cautioning all of my friends to not buy from Auffenberg.

Always makes room to get me in for service very customer based, from sales to service they are great

This was the Econo lot in Belleville. I stopped by on Saturday to see the vehicle. They informed me the vehicle was in shop get inspected. They scheduled an appointment at 2 pm on Monday and said they would bring car from shop then. Came back Monday and actually arrived early. They informed me they sold the vehicle right after I left on Saturday. They didn't call or anything. Had bought from them before but I will never buy car from econo lot again.

The mechanic was very through and he sent me a video of the scratches on my auto bumper that could affect the sensor performance.

Hi, I hate to write bad review. I don?t think they rotate my tires, and I told the advisor that my front bumper need a clip to tight it. He said ok, but it wasn?t done. I was not even notified about it. I wish they told me

This is the second used car I bought from Auffenberg in Belleville?great experience both times. Excellent customer service

This is the second used car I bought from Auffenberg in Belleville—great experience both times. Excellent customer service

This place from day one till I purchased the car has been amazing.Bill knows how to make customers for life.

Zach was great he got me into great car with every option I wanted in a car