Reviews
I been going to your dealership for the past 25 years.The workers always been excellent and would highly recommend you
I been going to your dealership for the past 25 years.The workers always been excellent and would highly recommend you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I cannot say enough good things about MICAELA ALVAREZ. She keeps me coming back to Toyota for service. She's honest, kind, knowledgeable, empathetic, understanding and I look forward to seeing her at service time. Thank you Micaela!!!!!
I cannot say enough good things about MICAELA ALVAREZ. She keeps me coming back to Toyota for service. She's honest, kind, knowledgeable, empathetic, understanding and I look forward to seeing her at service time. Thank you Micaela!!!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
With all the issues that these new Tundra’s are having, this service dept. have always been helpful and given a good experience. Great service and my service advisor John Nguyen was very helpful.
With all the issues that these new Tundra’s are having, this service dept. have always been helpful and given a good experience. Great service and my service advisor John Nguyen was very helpful.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Salesman Tony, Finance Manager Bishar, and the team at Elk Grove Toyota were amazing! They were kind, efficient, and made my overall car buying experience 10/10. This is why I always come back to Elk Grove Toyota.
Salesman Tony, Finance Manager Bishar, and the team at Elk Grove Toyota were amazing! They were kind, efficient, and made my overall car buying experience 10/10. This is why I always come back to Elk Grove Toyota.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
I have no problem of their sales force. I like the online sales process. However their services system make no sense. Booked an appointment for brake fluid exchange at 8 am. At the most it is a 2 hours job. But the advisor said the car won't be ready until afternoon and they don't provide a ride anymore. What is the purpose of making an appointment and told them what work is needed. I went to a brake specialist and it was 1.5 hours from the time I walked in to the time I left the shop. And save half the cost.
I have no problem of their sales force. I like the online sales process. However their services system make no sense. Booked an appointment for brake fluid exchange at 8 am. At the most it is a 2 hours job. But the advisor said the car won't be ready until afternoon and they don't provide a ride anymore. What is the purpose of making an appointment and told them what work is needed. I went to a brake specialist and it was 1.5 hours from the time I walked in to the time I left the shop. And save half the cost.
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- 3.0
- Does recommend this dealer
- Came in for service or repair
Hello, I truly apologize for your experience. I would like to get more information to better address your concerns. You can contact me through email at Jblair@elkgrovetoyota.com or by phone at 916-405-8000 and ask for Jeannette Blair. I hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager
Toyota Corolla cross is a very very safe car to drive. This is the first maintenance for this new car. Thanks for Elk Grove Toyota coordinated the service jobs, good job! Thank you! Mei
Toyota Corolla cross is a very very safe car to drive. This is the first maintenance for this new car. Thanks for Elk Grove Toyota coordinated the service jobs, good job! Thank you! Mei
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for taking the time to review our staff here at Elk Grove Toyota. We look forward to serving you for many years to come. Sincerely, Jeannette Blair Customer Relations Manager
Being greeted after arriving.. the service was impeccable.The technician took my concerns into account, listening and giving me great feedback. All concerns were addressed and my car was washed. Great job, Elk Grove Toyota.
Being greeted after arriving.. the service was impeccable.The technician took my concerns into account, listening and giving me great feedback. All concerns were addressed and my car was washed. Great job, Elk Grove Toyota.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for taking time out of your day to share your experience here online. We are happy to hear our Technician was able to listen and give great feedback. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager
Sevice advisor Mike is awesome, gave me options and good recommendations, very helpful, he explained things to the best of his ability
Sevice advisor Mike is awesome, gave me options and good recommendations, very helpful, he explained things to the best of his ability
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, I am happy to hear Mike was helpful during your time with us. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager
Very nice facility. Very professional and courteous, helpful staff. Vehicle was done in a timely manner.
Very nice facility. Very professional and courteous, helpful staff. Vehicle was done in a timely manner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Dave, I am happy to hear our staff was professional and courteous. We look forward to seeing you again soon. Sincerely, Jeannette Blair Customer Relations Manager
Miguel did a great job helping me. I have the 5 star to him. It would of be a low star because I have to come back second time for the same reason.
Miguel did a great job helping me. I have the 5 star to him. It would of be a low star because I have to come back second time for the same reason.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for your rating. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager