Reviews
I've been buying cars and trucks for over 40 years and
I've been buying cars and trucks for over 40 years and have never experienced such poor service in all those years. Tried to purchase a car and was totally blown off by 4 different sales people. Called the sales manager and was told the car was sold only to find out it was still for sale. I have never been treated so poorly and lied to this bad in my 63 years. The worst buying experience ever, or should I say trying to buy a car!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Mel, I appreciate your feedback about your recent experience with us. Your experience with us is not the customer service that we strive to provide. Please contact me at your earliest convenience, I look forward to speaking with you. Best, Jesse Bojorquez | jesseb@powerautogroup.com
Service
I had an appointment for an oil change, fuel filter and a leak in my front driver tire along with a rotation. I had to repeat the issue with the tire at least three times. At the end of the service my tire still has a leak and when my truck was ready they had parked it all the way over at the sales lot. I was told sorry about that and had to go and retrieve my truck. I know we all get busy but I always hope for great customer service no matter where I go. However, many customer service agent was new and was very polite.
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- Quality of repair —
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to provide this feedback, Robert. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Best, Mike Warney | mwarney@powerautogroup.com 503-588-2282
Grasias Celso por ayudar con mi auto 🚙 Gran trabajo
Grasias Celso por ayudar con mi auto 🚙 Gran trabajo mui agusto con mi nuebo carro 😎
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Gracias por dejarnos esta evaluacion, Jorge. Nos alegra saber que pudimos ayudarle a encontrar el carro perfecto. Si hay algo más que podamos hacer por usted, por favor no dude en visitarnos en cualquier momento. ¡Cuídese! El mejor, Jorge Bojorquez | jorge@powerautogroup.com AND Jesse Bojorquez | jesseb@powerautogroup.com
Bought my first ever brand new car!
Bought my first ever brand new car! Sold to me by the sensational Marlo. Wasn’t expecting to walk off the lot with everything I hoped for plus more. Marlo was polite genuine, and most of all he cared! Definitely recommending friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bought my first ever brand new car! Sold to me by the sensational Marlo. Wasn’t expecting to walk off the lot with everything I hoped for plus more. Marlo was polite genuine, and most of all he cared! Definitely recommending friends and family.
Congratulations on your first new car, Elissa! It was a pleasure to read about your buying experience working with Marlo. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! Best, Dillon Potter | dpotter@powerautogroup.com AND Jesse Bojorquez | jesseb@powerautogroup.com
Looked at a vehicle with a check engine light on.
Looked at a vehicle with a check engine light on. Had it scanned by the maintenance department and said it is a cam sensor. Not a priority for the maintenance per the salesman. They won’t fix until someone is serious about buying it. Why would you put it out on the lot if that was the case?
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Best, Bill Bosworth | bbosworth@powerautogroup.com 503-588-2282
service appointment for blinker repair
This appointment was the 2nd attempt to have the blinker fixed. I had to call and ask about the status which I felt was not my responsibility. There were no answers and had to wait for the technician to call back. They had had my vehicle for 4 days. It was a simple fix and should not have taken that long and should have been communicated to me.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Taylor, thank you for providing feedback on your recent visit. I apologize for any inconvenience you may have experienced. Please reach out to me at your earliest convenience so we can move forward in a positive direction. Best, Bill Bosworth | bbosworth@powerautogroup.com 503-588-2282
Best experience ever!!
I was a first time buyer and celso was very nice and helped me explore different options. Power has a very nice selection to choose from if they didn’t have the truck I went to get I probably would have got one of the ones they had there. But overall best place to go get your vehicle from and very welcoming the second you walk in.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Gabriela! Thank you for taking the time to share your feedback regarding your experience at Power Buick GMC of Salem and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Best, Dillon Potter | dpotter@powerautogroup.com AND Jesse Bojorquez | jesseb@powerautogroup.com
Best experience ever.
Best experience ever. Work with Celso he’s absolutely awesome!! Started online and ended up with the SUV we wanted. Great experience!!!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Dillon Potter | dpotter@powerautogroup.com AND Jesse Bojorquez | jesseb@powerautogroup.com
Horrible customer service & dishonest.
Horrible customer service & dishonest. I drove across the state to look at a vehicle. This vehicle was full of rust upon inspecting it. Multiple dents and dings, was told it was in good shape. The underbody was full of rust and this information was not disclosed before I made the trip. They then had another vehicle similar but newer. In good condition but a lot more. I made a purchase on the newer vehicle. During the process things were taken out and not put back in. Such as receipts and floor mats, as well as maintenance records. The vehicle was dirty and I made the mistake of not having it cleaned before signing as there was damage on multiple panels. This dealer is dishonest and shady. Avoid or deal at your own risk.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Customer satisfaction is one of our main priorities, and it seems as if we fell short during your most recent visit with us. We understand the car-purchasing process may be stressful and time-consuming, but our staff is dedicated to making that process as fast and easy as possible. If there is anything our staff can do to fix your experience, please do not hesitate to reach out to us directly. Best, Dillon Potter | dpotter@powerautogroup.com AND Jesse Bojorquez | jesseb@powerautogroup.com
Marlo was the best!
We came in today to check out some SUV’s, and Marlo attended us right away, he asked us questions and got us exactly what we were looking for! Super kind, funny and professional guy, We will 100% come back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. We hope to be of service to you again in the future! Best, Rick Clark | rclark@powerautogroup.com AND Sal Reyes Sreyes@powerautogroup.com Sales Manager 503-588-2282