Volkswagen Eugene

My girlfriend is too kind, she bought a new Tiguan last year and yesterday picked it up for the FOURTH time just trying to get the fuel door to work. It often won’t open when trying to get fuel, kind of important. There is a simple repair of filing the catch down per others who have experienced this common Tiguan issue. However this is a new expensive and under warranty vehicle so she has chosen to let this dealership fix it. Four different days it’s been brought in she then take a Lyft to work then a Lyft back to the dealership and the first three times they failed, let’s hope the fourth times a charm. Also they always tell her they will vacuum and wash her car, they have done this once out of four visits to the repair shop. Recently it started beeping randomly and saying something about the lane assist is unavailable sometimes once sometimes over and over again. They said we could get it to do it, it did it yesterday leaving the lot. xxx do better people this is your job and you are supposed to be the experts, this experience has been so frustrating she’s looking to get a different car already. Brandon at the service desk seems to be scattered and confused sending her messages to the wrong number and sent her Lyft to the wrong address yesterday. If you can’t do your job find another one. A manager or someone who actually cares about their customers and business should be reaching out to her, but nothing. They don’t care and employ the unemployable. Stay away from vw of Eugene.

Brian wasted my time today. Eugene VW made an online offer of 9400 dollars on a pristine 2013 H Crosstour EX-L w 106000 miles. Auto has all oil changes, Acura 4 cyl. engine, recently tuned up at Sandpiper, 50000 warranty on all 4 tires. Gorgeous car in Mountainview blue green, tan leather heated seats, sun/moonroof, back up camera, right turn lane change camera, new brakes on the front Brian offered 5K Must be new

They did great from beginning to end. Very experienced staff. Not the typical high stress experience. I left Happy

Very honest people, easy to talk to, understanding and willing to work with you. Nathaniel was so helpful and so good with our family and kid.

Just purchased a car from here, had a great experience. Juan was a great guy to deal with. 100% recommend them

Rear brakes were replace at 16000 miles due to premature wear and now 10,000 miles later need to be replaced again. They refuse to honor the parts warranty and neither Sheppard nor VW will stand behind their parts or work. It looks like I am on the hook for new brakes every year or so unless I trade this car in. Brake pads are supposed to last around 70,000 miles so this is totally unacceptable. I will not be returning here for anything.