Reviews
Ever since we first bought our Sienna we have always felt
Ever since we first bought our Sienna we have always felt taken care of here.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-stars! We aim to ensure each and everyone of our customers with continuous care before and after each visit. Come see us again soon for any service and sales needs that come your way at Lithia Toyota of Springfield!
Blake and Tim are the best adc / support, you want these
Blake and Tim are the best adc / support, you want these guys on your team. Very appreciative of the carry and upgrading me to a "Platinum" Tundra.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, Thank you for choosing us for your new truck purchase! We're thrilled Blake and Tim provided such excellent service at Lithia Toyota of Springfield! Enjoy your upgraded "Platinum" Tundra, and thanks for the fantastic review!
The people are great and caring and made our car shopping
The people are great and caring and made our car shopping experience the best we’ve ever had. I will definitely recommend them to everyone I come in contact with 😊
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Laurie! We're absolutely delighted to hear that our team at Lithia Toyota of Springfield made your car shopping experience the best ever! Thanks for recommending us and sharing your positive feedback. 😊
The staff are kind and professional and they provide
The staff are kind and professional and they provide excellent service. I have not had any issues or problems.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that our team at Lithia Toyota of Springfield provided you with excellent service. Thanks for sharing your positive experience, Betty!
My other car needed too many repairs.
My other car needed too many repairs. I went to the used car lot looking for a 4-door Tacoma truck. They had a few in stock. Will was so courteous, kind, friendly and patient while I tested a couple trucks. I decided on one, a 2021 model. He walked me through the purchasing steps, and didn’t rush me. I have purchased a couple of trucks from the Springfield, OR. Dealership. The repair and oil change services are excellent also. Thank you Will!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience! We're glad to hear Will provided excellent service and helped you find the perfect 2021 Tacoma at Lithia Toyota of Springfield. We appreciate your continued support and look forward to assisting with any future needs!
Luis made the sale easy and all went smoothly.
Luis made the sale easy and all went smoothly. Accounts made the multiple types of payment workable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, We love hearing from our customers and are delighted to hear that Luis and our team at Lithia Toyota of Springfield made the process smooth for you. Thanks for sharing your experience and let us know how we can assist you in the future!
Very professional and pleasant to deal with.
Very professional and pleasant to deal with. Much better than having to deal with Kendall.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear we earned your business through our professional and pleasant customer service. We look forward to working with you again in the future at Lithia Toyota of Springfield!
Car was packed for a trip and wouldn't start.
Car was packed for a trip and wouldn't start...electric brake system warning. Ken at Lithia helped to diagnose a possible solution. Once jump started...it was the battery. We headed to Lithia and once there Ken met us and got the new battery installed in 15 minutes or so. We headed out directly on our trip. Really superior customer service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Linda! Thanks for trusting Ken at Lithia Toyota of Springfield with your last minute service and maintenance needs. Enjoy your travels and let us know how we can assist you in the future.
I answered yes, but with reservations.
I answered yes, but with reservations. No one came and checked me in for the service and therefore I waited longer than I should have and usually do when getting my oil changed. I had to go inside and get someone's attention.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Sheryl, we apologize for the inconvenience you experienced during your visit to Lithia Toyota of Springfield. Your feedback is valuable and we'll work on improving our check-in process to ensure a smoother experience next time. Thank you for bringing this to our attention.
I had the best experience I think I could’ve had buying a
I had the best experience I think I could’ve had buying a car for the first time and it was thanks to Samantha and Stephen. Before I even got there I called ahead and Samantha was the one I talked to. I wasn’t able to go in that same day so she kept me updated on the vehicles status until I was able to. When I did get there she was super nice, explained everything really well, and overall made me feel welcome. After we’d gotten all our stuff done there I had to go to financial and that’s where Stephen helped me. He was really nice and on it with trying to get everything printed off and filled out that I needed to sign. Like I said, I don’t think I could’ve had a better experience and it was thanks to these two outstanding employees so thank you again!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jacob, we're delighted to hear that Samantha and Stephen made your first car-buying experience so positive at Lithia Toyota of Springfield. Thanks for sharing such detailed feedback! Enjoy your new ride!