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Lithia Toyota of Springfield

(2,001 reviews)
2025 consumer dealer award
View 9 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(2,001 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Toyota of Springfield from DealerRater.

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It's a good dealership I like but they give you a ride

It's a good dealership I like but they give you a ride when you don't have one to get home

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Hi Bobby, Thanks for trusting our team with your service and maintenance needs at Lithia Toyota of Springfield! We appreciate your business and look forward to serving you at your next appointment.

This dealership is really good at working with you and

This dealership is really good at working with you and not against you. They got us a great interest rate and met us at the price we wanted for the truck that we bought.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, It's great to know we could meet your needs and secure a favorable interest rate for your truck purchase. We appreciate the great feedback as we aim to support our customers. Thanks for choosing our dealership at Lithia Toyota of Springfield!

Consistently has service done within promised time frame.

Consistently has service done within promised time frame. I have scheduled maintenance done there, and vehicles run without surprises.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi David, we're glad to hear that our team meets your expectations with timely service. Thanks for trusting us with your vehicle maintenance at Lithia Toyota of Springfield. See you next time!

Last month my wife and I bought a used Toyota from

Last month my wife and I bought a used Toyota from Lithia. We could not be more pleased with the no-pressure, friendly and competent sales staff. They answered every question and concern and were great to work with. The vehicle has proven to be exactly as good as represented and we are very happy with it. I wouldn't hesitate to do business with them again if ever we are in the market for another car or truck. Thanks folks for your superb professionalism, it made buying easy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Mike & Melissa, Wow! Thank you for the glowing review! It's important that our customers, such as yourselves are provided with the friendly, knowledgeable and professional support needed to ensure a seamless purchase! Please come see us again down the road at Lithia Toyota of Springfield!

After I bought my new Toyota from them, they’ve stayed in

After I bought my new Toyota from them, they’ve stayed in touch and offered special deals on services even these three years later. They have been great each time I’ve taken my car in, and there is never any trouble with them living up to what they offer. I’m very happy with Lithia Toyota!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Margie, it's wonderful to hear that our team at Lithia Toyota of Springfield has continued to provide excellent service over the years. Thank you for your patronage and for sharing your positive experience!

The service at Lithia Toyota is reliable, the results are

The service at Lithia Toyota is reliable, the results are excellent and the waiting room is very comfortable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Jeri, thank you for the 5-stars! Our team's happy to hear you had a comfortable and reliable experience at Lithia Toyota of Springfield. Thanks for the great feedback!

Service seems to be getting better and better with every

Service seems to be getting better and better with every visit. Your folks do a great job in the oil change bay.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hey David, we're thrilled to hear that our service keeps improving with each visit! Thanks for recognizing the hard work of our team at Lithia Toyota of Springfield. We look forward to your next visit!

I was pleasantly surprised by the way I was treated.

I was pleasantly surprised by the way I was treated. It turned out to be a very positive experience-Thor kindness was greatly appreciated... I'd do it again👍🏻

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with us at Lithia Toyota of Springfield! We're glad to hear Thor's kindness made a great impression. We look forward to serving you again in the future!

I’ve been very pleased with my interactions with everyone

I’ve been very pleased with my interactions with everyone from sales, finance, service, and repairs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Diane, We appreciate your business here at Lithia Toyota of Springfield! Please let us know how we can serve you in the future. Safe travels!

Received Excellent service.

Received Excellent service. Technicians were friendly and knowledgeable and put me at ease when working on the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Lori, we're happy to hear you received excellent service from our technicians at Lithia Toyota of Springfield, as we aim to provide our customers with friendly, professional and knowledgeable service for added peace of mind. Thanks for the great feedback!