Reviews
Write a reviewAfter interacting with 7 other dealerships online, I found the Lincoln Corsair I was looking for in Evergreen Lincoln's inventory and called them. I spoke with Vincente, who was super-helpful, friendly, and responsive to all of my questions. As this was an internet purchase (I live in the LA area), and the vehicle needed to be shipped, I was careful to ask many questions and all of my concerns were met. Along with the great customer service, Evergreen provided an absolutely unbeatable price for the car, and beat the other dealerships I had been corresponding with. I have nothing but praise for their customer service and finance department, everyone went above and beyond to make sure we were fully informed and comfortable with the process. There was no pressure, no "bait and switch" pricing, just an honest dealership doing all they can to make new customers happy. I looked all over the US trying to find the specific color combination and options package we wanted, and after 3 months I located the exact car, and with a price that I couldn't turn down. The car was delivered to my home last night, it is perfect! Thank you Evergreen and a big 5-star rating for your customer service - I encourage anyone that is contemplating the purchase or lease of a Lincoln or Ford to get in touch with them
After interacting with 7 other dealerships online, I found the Lincoln Corsair I was looking for in Evergreen Lincoln's inventory and called them. I spoke with Vincente, who was super-helpful, friendly, and responsive to all of my questions. As this was an internet purchase (I live in the LA area), and the vehicle needed to be shipped, I was careful to ask many questions and all of my concerns were met. Along with the great customer service, Evergreen provided an absolutely unbeatable price for the car, and beat the other dealerships I had been corresponding with. I have nothing but praise for their customer service and finance department, everyone went above and beyond to make sure we were fully informed and comfortable with the process. There was no pressure, no "bait and switch" pricing, just an honest dealership doing all they can to make new customers happy. I looked all over the US trying to find the specific color combination and options package we wanted, and after 3 months I located the exact car, and with a price that I couldn't turn down. The car was delivered to my home last night, it is perfect! Thank you Evergreen and a big 5-star rating for your customer service - I encourage anyone that is contemplating the purchase or lease of a Lincoln or Ford to get in touch with them
- Customer service
- —
- Buying process
- —
- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Quick and easy service, very friendly staff. Clean waiting area, drinks available. It was warm in waiting area, as I’m disabled this was a good feature. Location is very easy for me to get to.
Quick and easy service, very friendly staff. Clean waiting area, drinks available. It was warm in waiting area, as I’m disabled this was a good feature. Location is very easy for me to get to.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Tom Noe, General Manager- [email protected]
Because I purchased from out of town, I was very nervous, especially without doing a test drive. Chris made a video for me and sent it to me with links about the car. He took it out and sent me any paperwork on it which put my mind at
Because I purchased from out of town, I was very nervous, especially without doing a test drive. Chris made a video for me and sent it to me with links about the car. He took it out and sent me any paperwork on it which put my mind at
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Tom Noe, General Manager- [email protected]
I worked with Chris. He was very responsive, did not pressure me at all and made the experience run smoothly and relatively quickly. The whole team at Evergreen were friendly, helpful and ready to answer any questions or concerns.
I worked with Chris. He was very responsive, did not pressure me at all and made the experience run smoothly and relatively quickly. The whole team at Evergreen were friendly, helpful and ready to answer any questions or concerns.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this amazing review! We really appreciate your business. Sincerely, Tom Noe, General Manager- [email protected]
Janay was my salesman and she is the most knowledgeable salesman and leader I have come across in the business. The experience was exceptional and due to her ethics also her follow ups I will be buying a truck from her in the near future.
Janay was my salesman and she is the most knowledgeable salesman and leader I have come across in the business. The experience was exceptional and due to her ethics also her follow ups I will be buying a truck from her in the near future.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for this amazing review! We really appreciate your business. Sincerely, Tom Noe, General Manager- [email protected]
Ben is awesome! He took the time to show me several different trucks in different trim levels and he really helped make my decision easier!
Ben is awesome! He took the time to show me several different trucks in different trim levels and he really helped make my decision easier!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this amazing review! We really appreciate your business. Sincerely, Tom Noe, General Manager- [email protected]
Nick was extremely friendly and knowledgeable. He answered all of my questions satisfactorily. Other associates were also very friendly and gave our dog treats. I always feel very well taken care of at Evergreen!
Nick was extremely friendly and knowledgeable. He answered all of my questions satisfactorily. Other associates were also very friendly and gave our dog treats. I always feel very well taken care of at Evergreen!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Sincerely, Tom Noe, General Manager- [email protected]
Outstanding personalized service from Brenda Lane and I am very pleased with the reliability of my 2017 Navigator. Two years and 50k miles without an issue.
Outstanding personalized service from Brenda Lane and I am very pleased with the reliability of my 2017 Navigator. Two years and 50k miles without an issue.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your great review! We're glad to have Brenda on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Tom Noe, General Manager- [email protected]
Michelle in service is always fantastic! She is responsive and makes sure that everything is accomplished efficiently and effectively... If she is busy, another team mate always jumps in to help... This time it was Danielle who saw that Michelle was initially busy with another customer, and immediately asked to help me... Their behavior shows great teamwork internally, and great care for the customer externally... The folks working in your service department are the sole reason I pass 2 other Ford dealers on the way to Evergreen for my service... thanks!
Michelle in service is always fantastic! She is responsive and makes sure that everything is accomplished efficiently and effectively... If she is busy, another team mate always jumps in to help... This time it was Danielle who saw that Michelle was initially busy with another customer, and immediately asked to help me... Their behavior shows great teamwork internally, and great care for the customer externally... The folks working in your service department are the sole reason I pass 2 other Ford dealers on the way to Evergreen for my service... thanks!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello and thank you for your kind words! Michelle is a great asset and we are glad to hear he provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Sincerely, Tom Noe, General Manager- [email protected]
Tim Haselman in sales and Cameron in the financing department have made all 4 of my purchases quick and painless. will be a customer for life!
Tim Haselman in sales and Cameron in the financing department have made all 4 of my purchases quick and painless. will be a customer for life!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
George, thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Evergreen Ford Lincoln. We can’t wait to see you for your next servicing appointment! Sincerely, Tom Noe, General Manager- [email protected]