Reviews
Fantastic service
Went to Lexus of Seattle in Lynnwood to take my parents car in for service, while waiting I ended up looking at cars and met Roger. He gave fantastic service that was no pressure but full of information. He helped me find a car that met all my needs plus more. Definitely will continue all my car needs dealing with Roger at Lexus.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great service!
Roger and Mirza are very friendly and responsive. They provided a great auto buying service! They also followed up frequently with me after I brought the car. We definitely recommend to work with them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Pleasant Buying Experience
Roger made the buying experience easy. He showed us the many options related to what we were looking for and answered all questions. There was absolutely no pressure. The finance person we dealt with also took us through the paper work process with ease. This is the third Lexus we have purchased from Lexus of Seattle. We would definitely recommend them. The service we have had over the years has also been exemplary.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
5 stars!
Roger was very helpful, knowledgeable, and real with us. He made buying a used car a painless process, we are very very happy with our experience! We highly recommend Roger and Lexus of Seattle!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Had exactly what I have been looking for.
Took my parents car in for service and ended up looking at cars for myself while waiting. Roger was a fantastic salesman to work with. He showed me the perfect car that met all my needs plus more. He definitely went out of his way to make buying a car seamless! Thank you again Roger for your amazing service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great service @Lexus of Seattle
The sales guys are very responsive and friendly. Rogers and Mizar, thank you for providing a great auto buying experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lack of service
Live chatted with dealer to get photos of a vehicle. Was told they'd send photos. It's been several days with no response. Not to impressive.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Went out of their way to be perfect!
We purchased an 2016 RX450h with panoramic sunroof in April. We also purchased roof racks, because we kayak a LOT. Because it was a new body style, no one knew that roof racks could not be installed on a panoramic sunroof. The Lexus of Seattle has EXCELLENT staff: every single person we worked with. They ordered a custom new vehicle (with a standard sunroof instead) from Japan, and had it rushed to us in just 2 months. No expense on our part at all. We have NEVER had such a positive experience in any car dealership, and I have owned MORE than my share of vehicles over the years!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
They went out of their way to be perfect!
We purchased an 2016 RX450h with panoramic sunroof in April. We also purchased roof racks, because we kayak a LOT. Because it was a new body style, no one knew that roof racks could not be installed on a panoramic sunroof. The Lexus of Seattle has EXCELLENT staff: every single person we worked with. They ordered a custom new vehicle (with a standard sunroof instead) from Japan, and had it rushed to us in just 2 months. No expense on our part at all. We have NEVER had such a positive experience in any car dealership, and I have owned MORE than my share of vehicles over the years!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Refreshingly enjoyable experience!
I was pleasantly surprised at how quick and streamlined the entire process was! After mentioning that I was going to look for a new car, my coworker informed me about his friends experience that left him feeling violated after an all day affair (at another dealership). I was nervous heading in but instantly felt special and important. I just can't believe how easy it was. Such a professional, friendly, and enjoyable process!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car