Reviews
Excellent experience with these guys!!!
Great customer service, great car, great deal!!! We really hit a home run with these guys. Before going to them we visited Mercedes, Infiniti, BMW and Jeep dealerships, and found that with Lexus we got more car for a much lower price! Also, their service was second to none.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Mahmud or your great review. I'm happy to hear that after shopping around you chose our dealerships and Lexus. Congratulations on your new Lexus; we look forward to seeing you when you're in for your complimentary 5k & 10k routine servicing. Sincerely, Brad Castonguay President & General Manager Lexus of Seattle 425-921-4100
Great experience
Great experience with these guys! Great buying experience, great price for a great car, great customer service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Poor quality control
review after six months of ownership. After paying top price for things like protection for door handles or for trunk sill protection, application of both areas looks wretched, with lots of adhesive bleeding from the area and outlining the protective area in black grunge. Kuni, perhaps you need to have someone who knows what they are doing apply these treatments?? When that friendly finance person pressures you --- just say no. Not worth it. My sense is that the dealership values profit over all else. Can not reccomend.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
IS 250
Chul was amazing and easy to work with. He was very kind and showed us all of our options and came to a good price for our 2013 IS 250. I would defiantly go directly to him, because he is a straight to the point type of guy. Overall experience at the dealership was great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Celina for your great review. I'm extremely happy to hear you enjoyed working with Chul and that you got a great deal on your 2013 IS 250. Congratulations on your new Lexus and welcome to the Lexus of Seattle family! We look forward to seeing you next time you're in. Sincerely, Brad Castonguay President & General Manager Lexus of Seattle 425-921-4100
good experience, friendly and helpful people
Overall it was a great experience. They were very courteous people. Not very pushy. Showed us multiple cars and explained us pros and cons. Only one thing was they didnt know the exact miles on the car that I bought and the car had slightly more miles than what we were told. Apart from that, things were smooth. The representative made sure that me and my family was comfortable during the whole process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Vikrant for your great review. I'm happy to hear that you enjoyed our customer service and our easy buying experience. Congratulations on your new Lexus and welcome to the Lexus of Seattle family! Sincerely, Brad Castonguay President & General Manager Lexus of Seattle 425-921-4100
Great service
Great experience! Respectful of my needs and time. I will return.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you K Ward for your great review. I'm glad to hear that your time was respected and that you enjoyed your experience with us. Congratulations on your new Lexus! Sincerely, Brad Castonguay President & General Manager Lexus of Seattle 425-921-4100
great service
They were very busy but I was treated with attention and respect.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your great review JoAnne. I'm glad to hear that even though we were busy we took car of your car buying needs. Congratulations on your new Lexus! Sincerely, Brad Castonguay President & General Manager Lexus of Seattle 425-921-4100
ES Service of A Lifetime
A rare occurrence with my Lexus ES 350 caused me to put Lexus of Seattle and their Service staff to the test. They went far above an beyond and provided a level of service un-paralleled. My initial reason for coming in was being towed in with an un-operational engine. They assured me they would do all they could. Kevin Murphy was the lead service individual on my experience and he kept me informed the entire way. Having an unresponsive engine ended up being a warranty issue with a third party provider and Kevin and the rest of the Lexus staff went the extra mile to fight for what they believed was just and to provide a overall great customer experience. In the end I walked out of this experience a very happy individual. A+ service folks.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you JD Ramos for your great review of our service department! We greatly appreciate hearing your feedback and your kind words on what a great experience you had with us. We take great pride in treating everyone as if they are a guest in our own home. I'm glad to hear your ES 350 is back in working order. We look forward to seeing you next time you're in, hopefully just for routine maintenance and not an nonoperational engine! Sincerely, Brad Castonguay President & General Manager Lexus of Seattle 425-921-4100
Thank you, Lexus of Seattle
My new NX 200T is my fourth Lexus purchased from the Lexus of Seattle dealership. I would purchase a car from no other team. A special thank you to Kevin and Ken for their support while choosing my next Lexus. I appreciate the no pressure approach and excellent information which assisted me in my decision to purchase a vehicle. Thank you, Kevin and Ken for your continued excellence!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Patty for your great review and loyalty to our dealership! It means a lot to us knowing that you're happy with our team and enjoy your new Lexus. Congratulations and we look forward to seeing you next time you're in. Sincerely, Brad Castonguay President & General Manager Lexus of Seattle 425-921-4100
Great buying experience
Greeted outside by Steven Chung. Polite, listened to our desires. Test drove a few Suv's and my honey choose the one she liked. Pressure? None. Miranda in finance was polite . . . no pressure in 'the up selling with additional products and services.' Would buy another Lexus!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Gary for your great review. I'm happy to hear that you enjoyed you experience at our dealership and with Steven and Maranda. Enjoy your new Lexus and we look forward to seeing you next time you're in. Welcome to the Lexus of Seattle family! Sincerely, Brad Castonguay President & General Manager Lexus of Seattle 425-921-4100