Eastside Subaru

Bought Subaru Outback 2026. The deal was straight forward, less time consuming. Julia made it easy for decision making

I came in to do my service, Art was an excellent advisor, he made sure I was able to understand what the technician was recommending and why they were recommending that to me. Even though my car was dirty once I got it back, I knew all of that dirt was mine and I dont expect the technician to have to clean my mess. Over all supper content with the quality of service.

Without a doubt the best auto dealership I have ever dealt with. The entire team was professional, informative, and offered low-pressure service. I have great compassion for my salesperson Julian who had to…..very patiently…introduce me to a car that can talk back and almost drive itself. Many thanks to Eastside Subaru for making purchasing an auto actually a pleasant experience.

Adolfo was incredibly kind and attentive, making sure all my Subaru maintenance needs were taken care of smoothly and happily. I enjoyed chatting with him about his interests, and it was fun to share a few laughs with him and his colleagues - they really brighten the atmosphere of the shop. My wait time was surprisingly short, and I was relieved to hear that my Subaru had no issues. I felt telaxed and grateful seeing how successfully the team works, especially with the steady flow of customers coming in. The place was busy, but everything ran efficiently. Thank you so much for the great service!

The staff was so kind and friendly. Especially Nick Eakle. Great person who truly cares.

"I recently took my car in for service, and I am extremely happy with the entire process. From the moment I arrived, Oakly was professional, friendly, and attentive to my needs. She took the time to listen to my concerns and kept me updated throughout the service via SMS. The work was completed quickly and efficiently, and I could immediately feel the difference in how my car drives. The attention to detail and excellent customer service truly set this place apart. I am highly satisfied and will definitely return for future services. Highly recommended!"

Brian reddick was very helpful. Had a good experience at Eastside Subaru in Kirkland WA

Adolfo is great, great experience, friendly staff and clean facility. Get in and out quickly

Deeply disappointing experience with Eastside Subaru that raises serious concerns about their sales practices. Classic bait-and-switch with misrepresentation of features, conflicting written statements, and changing terms after agreement. We have filed formal complaints with the relevant consumer protection agencies and are pursuing this further. Given the repeated inconsistencies and failure to honor written commitments, I would strongly caution others to avoid this dealership. On April 18, 2026, I purchased a new 2026 Subaru Forester (paid in cash) as a gift for my mother. During the sales process, we were explicitly told the vehicle included an audible proximity alert when reversing, a key feature in our decision. After taking the car home, we discovered the feature didn’t work. When we followed up, the dealership confirmed multiple times (including in writing via text) that the car did have the feature and would “beep” when getting too close while backing up. When we returned to have it demonstrated, they reversed course and told us the feature was not included. At that point, they offered to exchange the vehicle for one that had the feature for an additional $1,200. We agreed, and those terms were confirmed in writing. After spending more time at the dealership, we were told to come back the next day to finalize. When we returned, the terms changed again, this time requiring $3,300 instead, and the prior written agreement was not honored. When I raised the inconsistency, the General Sales Manager deflected responsibility, first suggesting it was our misunderstanding, then blaming a subordinate employee and even referencing possible disciplinary action, rather than addressing the issue or honoring what had been agreed. The situation became unnecessarily escalated and uncomfortable for both my mother and me. We ultimately returned the vehicle for a refund, but the experience was a complete waste of time and undermined what was meant to be a meaningful purchase.

Kirkland Subaru is very easy to work with. The service techs explain everything related to your service very well and keep you informed on future needs for service. Work is done when promised.