Eastside Subaru

4.1 out of 5 4.1

Reviews

4.1 out of 5 4.1
56 lifetime reviews.

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  • 5.0 out of 5
    November 30, 2020

    Could not be more happy with th ed service and accommodations in the waiting area

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 23, 2020

    What a great experience working with Heather at Eastside Subaru! ! She was very knowledgeable, professional and nice! What a great personality! Thank you... to my son for recommending her!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • March 28, 2015

    Best buying experience. Jethro was very helpful. We both 2 cars. Exelent service with scheduling maintenance.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 16, 2020

    Love Eastside Subaru. The people are great there. Very nice waiting room.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    November 15, 2020

    A great dealer in all respects. Attentive customer service, easy maintenance process.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 6, 2020

    Easy purchase Got a good deal No pressure Friendly staff

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Bob, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Eastside Subaru. We sincerely thank you for... the positive review, and look forward to seeing you again soon!

  • 5.0 out of 5
    September 4, 2020

    Always courteous and painless experience. Communication is excellent

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you, Garcia! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback!

  • 5.0 out of 5
    August 13, 2020

    I described the issue with my car and the service advisor knew what needed to be replaced. Helped me contact the national Subaru customer service group.... They were very helpful getting my repair done.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call... or stop by. Have an awesome day!

  • 5.0 out of 5
    August 13, 2020

    Very nice dealership. Good service and helpful staff

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions abou...t the services you received and thank you again for choosing Eastside Subaru!

  • 1.0 out of 5
    August 10, 2020

    I won?t go back. Unfortunate because my service advisor was so nice. I have a 2015 outback. After only a few months my car needed a diagnostic. They put... my car on the lift but didn?t shut the door. The front and back doors needed to be replaced. Switched to bellevue with no regrets. However, august 2020 my car was making noises and hesitating and Bellevue didn?t have a loaner. Eastside did so I went with them. I needed my transmission completely replaced. Disappointed because it?s only a 2015. I got it fixed, picked it up. The next day the sound and hesitation was worse. I went back. They fixed something else not related to the transmission. Said it was a coincidence. Eye brow raise and suspicious. Well a few days later it?s even worse. It sounded like and felt like my transmission was going to fall out. I called Bellevue and they let me drive it straight over because I was afraid to turn the car off. Bellevue fixed my car and reported that washers were missing or not on right. Things not tightened. Things installed improperly and the list goes on. Eastside did a horrible job. Could have been dangerous. Bellevue also called eastside and hit them up with my bill. To add...eastside also put grease fingerprints in my car. Took pictures. They were supposed to fix it the second time and they didn?t. They called and offered after Bellevue took such good care of me. A hard pass.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Sheri, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. We want to... regain your trust and your business so please reach out to us at (425) 820-8993. We will work with you to resolve this matter to your satisfaction.

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