Reviews
Buying from Joey Delvecchio @ Dwayne Lanes
My wife and I were shopping for a new car for our daughter and we had purchased from Dwayne Lanes in Everett in the past and specifically from Joey Delvecchio, so we knew what to expect if we bought there again. After going to all the different car dealers and viewing every make and model that my daughter was considering, we landed at Dwayne Lanes and once again bought another Jeep from Joey. Every experience in buying a new car from Joey and Dwayne Lanes has been great and we left there feeling like we paid a fair price and were treated as a valued customer. Great place to buy a car and thanks again Joey and the Dwayne Lanes Team!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your 5-star review! Joey's the best -- we're so happy to hear you've had an exceptional experience with him twice now. Thank you for choosing Dwayne Lane's; we appreciate your business!
Service experience
Took my truck in for an oil change. The service desk talked me into changing my cabin filter. After 1.5 hours, they came and told me my car was done, however, there is no cabin filter in my truck. It was dark when I left. Then next morning I saw that my glove box was sitting on the floor of my truck where they tried to change the cabin filter.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jerry, we are so sorry to see you're displeased. We are so sorry about the glovebox. Our service manager spoke with you the other day and you stated that you would come in on Monday so we could fix your glovebox and make things right -- your next oil change is on us to apologize for the inconvenience! Thank you for bringing this to our attention and for your willingness to work with us.
I have used two different Jeep dealers over years. This...
I have used two different Jeep dealers over years. This one is light years beyond the one I used first. This dealership worked and gave me everything I needed to complete the deal. Seems like the staff here is ready for the long haul. In turn the staff there will be friendly, helpful and around for many years to come. Go in and at least check them out. Be sure to ask for Kyle Richardson and have him show you around.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the great review and welcome to the Dwayne Lane's family!
Purchase
So I reviewed my purchase a couple weeks ago and mentioned about a tire issues that I couldn’t see due to darkness and rain when I made my purchase. Today they are putting 4 new tires on my car! I couldn’t be more pleased. Thank you for going above and beyond!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Of course, Jen! We always want to make sure that the vehicles leaving our lot are in the best condition! Thank you so much for your willingness to work with us and for your 5-star review. We appreciate your business!
Dwayne Lane?s
The service writer were over loaded, but nothing they can do under the current rules, they did a great job considering.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your 5-star review! We appreciate your understanding and are so happy to hear you still had a fantastic experience with us. Thank you for choosing Dwayne Lane's; we appreciate your business!
service center
Great service for my Jeep Grand Cherokee. It has been serviced here since it was brand new.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Music to our ears! We're thrilled to hear you keep coming back to us; we appreciate your business!
Great Place
No complaints - I first started going to the service department, then I bought a new car. All good
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your 5-star review! We're delighted to hear you've had an exceptional experience in all of our departments. Thank you for choosing Dwayne Lane's; we hope you enjoy your new car!
Dwayne Lane's
Walked in at 1pm and the deal for a 2020 Jeep Renegade with trade in was complete by 4pm.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your 5-star review! We're thrilled to hear you had an exceptional and efficient experience. Thank you for choosing Dwayne Lane's; we appreciate your business!
Great Friendly Service
I went in for a oil change on a Saturday and got seen right away!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Manual Transmission oil change
A bit expensive for a manual transmission oil change on my Jeep Wrangler.
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Robert, thank you for your positive review! We are very happy to hear that you're extremely satisfied with our customer service and quality of work. We appreciate you sharing your concern with us. We are sorry you felt as though the price was a bit too high, thank you for bringing it to our attention. Thank you for choosing Dwayne Lane's; we appreciate your business!