Blade Chevrolet

I am writing to formally escalate a serious and unresolved issue regarding my vehicle, and the lack of meaningful action taken by both General Motors (GM) and an authorized dealership Blade Chevrolet. My case is not isolated, it mirrors the experience of thousands of other GM customers facing the same known mechanical defect, as widely documented in online forums and communities. On February 25, 2025, I purchased a used 2023 GMC Sierra 3500 Denali with approximately 25,000 miles from a dealership. The vehicle included the original factory warranty, and I also purchased an extended warranty for additional coverage. On April 25, 2025, at approximately 26,000 miles, the truck unexpectedly entered limp mode and the check engine light came on while I was driving with my children causing me to almost get rear ended. Please note—this truck is equipped with the Allison Transmission, which is marketed as one of the most reliable transmissions available. I immediately took the vehicle to Blade Chevrolet in Mount Vernon WA, the nearest dealership, where it remained for nearly a week before a diagnostic was completed. I was informed by the lead mechanic, Jason Visten, that the issue was a failed valve body solenoid #1—a component he clearly identified as a known and widespread issue within GM’s system. Mr. Visten further stated that GM has not been responsive to the dealership's requests for this part, which is currently on national backorder with no estimated timeline for availability. I was even told this specific part is being built for new vehicle production and are being prioritized over parts needed for warranty repairs, leaving my truck unusable and indefinitely sidelined for up to a year per Jason Visten @ Blade Chevrolet. I contacted GM Customer Service directly and received the same generic response: no solution, no repair timeline, and no accountability. I made the following reasonable requests: • That GM cover my $880 monthly truck payment, • That GM provide a comparable replacement rental truck, or • That GM offer a new replacement vehicle that matches the current truck I own. All of these requests were either denied or dismissed without alternative solutions. I am now left with a non-functioning vehicle—still under warranty—for which I must continue to make loan payments and maintain insurance, while it sits unused and depreciating on the dealership lot. This situation is not only frustrating—it is unacceptable. I purchased this truck based on its advertised quality and reliability, with the expectation that the warranty would be honored in the event of a manufacturer defect. Instead, I have encountered a complete lack of transparency, responsibility, or customer support from both General Motors and its authorized dealership Blade Chevrolet. I am formally requesting that the Washington State Attorney General’s Office investigate this matter as part of a broader issue involving unfair business practices, failure to honor warranty obligations, and deceptive marketing by GM. I also request assistance in compelling GM to provide a timely repair or suitable alternative resolution. 3 Months in and still no answers or timelines!

I am writing to formally escalate a serious and unresolved issue regarding my vehicle, and the lack of meaningful action taken by both General Motors (GM) and an authorized dealership Blade Chevrolet. My case is not isolated, it mirrors the experience of thousands of other GM customers facing the same known mechanical defect, as widely documented in online forums and communities. On February 25, 2025, I purchased a used 2023 GMC Sierra 3500 Denali with approximately 25,000 miles from a dealership. The vehicle included the original factory warranty, and I also purchased an extended warranty for additional coverage. On April 25, 2025, at approximately 26,000 miles, the truck unexpectedly entered limp mode and the check engine light came on while I was driving with my children causing me to almost get rear ended. Please note—this truck is equipped with the Allison Transmission, which is marketed as one of the most reliable transmissions available. I immediately took the vehicle to Blade Chevrolet in Mount Vernon WA, the nearest dealership, where it remained for nearly a week before a diagnostic was completed. I was informed by the lead mechanic, Jason Visten, that the issue was a failed valve body solenoid #1—a component he clearly identified as a known and widespread issue within GM’s system. Mr. Visten further stated that GM has not been responsive to the dealership's requests for this part, which is currently on national backorder with no estimated timeline for availability. I was even told this specific part is being built for new vehicle production and are being prioritized over parts needed for warranty repairs, leaving my truck unusable and indefinitely sidelined for up to a year per Jason Visten @ Blade Chevrolet. I contacted GM Customer Service directly and received the same generic response: no solution, no repair timeline, and no accountability. I made the following reasonable requests: • That GM cover my $880 monthly truck payment, • That GM provide a comparable replacement rental truck, or • That GM offer a new replacement vehicle that matches the current truck I own. All of these requests were either denied or dismissed without alternative solutions. I am now left with a non-functioning vehicle—still under warranty—for which I must continue to make loan payments and maintain insurance, while it sits unused and depreciating on the dealership lot. This situation is not only frustrating—it is unacceptable. I purchased this truck based on its advertised quality and reliability, with the expectation that the warranty would be honored in the event of a manufacturer defect. Instead, I have encountered a complete lack of transparency, responsibility, or customer support from both General Motors and its authorized dealership Blade Chevrolet. I am formally requesting that the Washington State Attorney General’s Office investigate this matter as part of a broader issue involving unfair business practices, failure to honor warranty obligations, and deceptive marketing by GM. I also request assistance in compelling GM to provide a timely repair or suitable alternative resolution. 3 Months in and still no answers or timelines!

Is a vary nice place to buy your new car they have many options for you to pick

Kevin was wonderful to work with, he was brilliant and laid back. Non pushy attitude and his attention to detail was outstanding

I recently purchased a 2025 Chevy Brightdrop 400 electric commercial van from Blade Chevrolet, and I couldn't be happier with the experience. From start to finish, the dealership and its top salesman, Kevin Sampson, went above and beyond to ensure my satisfaction. Kevin secured the best price for my van and arranged for its delivery from Mount Vernon, Washington to Portland, Oregon. He took the time to confirm the van's specifications by creating detailed videos and photos of the features my business needed. We worked out the deal over the phone and email, making the four-hour drive to the dealership smooth and stress-free. Kevin is an exceptional individual who genuinely cares about his customers. He made sure I was comfortable throughout the process and extended the same courtesy to my wife, boys, and dogs while I signed the paperwork. The entire buying experience was simplified and quick, thanks to Kevin's dedication and professionalism. I would gladly make the 250-mile journey and drive four hours to buy another vehicle from Blade Chevrolet. Kevin Sampson and the team at Blade Chevrolet have earned my highest recommendation.

Everything we talked about on the phone was true when we arrived. Worth the drive !

They helped me get my first car. The sales people are very nice and respectful definitely would recommend

Very easy to work with. Made the whole transaction quick and efficient. I would definitely do business with Kevin again!

I had an amazing experience at Blade Chevrolet thanks to Junior! From the moment I started looking at the 2020 Equinox to the moment I signed the papers, the entire process took maybe three hours tops—definitely the fastest and smoothest loan experience I’ve ever had. Junior went above and beyond to get me a great deal, and the entire team created such a positive and welcoming atmosphere. They even offered me a warranty to make the deal even better and show they truly care about keeping customers happy. Big shoutout to Junior and the Blade Chevrolet crew for making everything so easy and enjoyable. Highly recommend!

As a lesbian couple buying a car can feel a bit nerve wracking. But we found the dealership very welcoming and both Kevin and David were really helpful, respectful, and fun. They worked very hard to find a car we wanted and could afford. We would definitely buy a car from them in the future.