Bickford Ford

The most dishonest sales person I've worked with. 1 star. I negotiated with Bickford Ford for my wife's car and asked for $1,000 off the price of the vehicle to reach a specific out-the-door number. They agreed to the OTD figure, but instead of reducing the vehicle price, they took the $1,000 out of an inflated licensing fee. The vehicle itself was never discounted. They also never showed me the final paperwork. My wife went in to sign, and I only found out how the numbers had been changed when she brought the paperwork home. When I raised it with the dealership, they refused to do anything about it. If you shop here, ask to see the full itemized paperwork before anyone signs, and compare every licensing and registration charge against the Washington DOL's actual fees. I expected more from my local dealer.

The most dishonest sales person I've worked with. 1 star. I negotiated with Bickford Ford for my wife's car and asked for $1,000 off the price of the vehicle to reach a specific out-the-door number. They agreed to the OTD figure, but instead of reducing the vehicle price, they took the $1,000 out of an inflated licensing fee. The vehicle itself was never discounted. They also never showed me the final paperwork. My wife went in to sign, and I only found out how the numbers had been changed when she brought the paperwork home. When I raised it with the dealership, they refused to do anything about it. If you shop here, ask to see the full itemized paperwork before anyone signs, and compare every licensing and registration charge against the Washington DOL's actual fees. I expected more from my local dealer.

This was my third vehicle purchased from Bickford. I appreciate the straight forward work with them. They had a fair sales price with deep discounts and good products to choose from

They are friendly, efficient and accommodating, with no high pressure sales. This is my 3rd time purchasing a vehicle at Bickford.

Always great service. Always friendly and courteous. Always on time.Courtney is great to work with.

This is my second horrible experience in a row at this dealership. I have been doing business here since the 1980s and a purchase several cars and trucks. If you’ve been by lately you’ll notice they have a brand new pro service building across the street, they didn’t make that building by giving a fair decent price on their service. My recent visit was for stuck sunroof on a 2019 Ford Explorer. I did the pulmonary check the fuse check the track check the switch and everything pointed to the motor being bad. I conveyed this when I dropped the car off. To tell me that that was the case it was $265 a little shocked, but I looked everything up online and figured that even the highest repair cost would be around $1200. When I got the full estimate that did include replacing the motor next to it which is for the shade was $2200 and change at that point I told him I would call him in the morning. I was out of my mind. I called fleet service in Everett and for the same repair they told me to be $1269. I don’t know how Bickford can sleep at night knowing that the flat rate manual for that repair says 1.8 hours and they charge me five hours labor.. if your car is broken, I would suggest you run or have it towed as far away from that dealership as possible Kendall Ford Marysville seems I’ve had some experience with them a much better option.

Customer Service is excellent. Pickup and drop off my car every time. Knowledgable and courteous!

Great service! Everything was reviewed before and completed. The service rep was courteous and friendly.

My ATC custom trailer is amazing. Working with Maggie was a pleasure. Very good experience and would recommend this dealership to anyone looking for friendly and knowledgeable service.

Called to get an estimate for some major repair, was told he would call me back Friday afternoon or first thing Monday. Never heard back and every time I call, all the service advisors phones go to voicemails.