INFINITI of Naperville

I have been to many car dealer in my life. I am always picky when I buy car from luxury car dealers. Especially, when buying a luxury car I am always expecting a luxury service-No exceptions. Finally, I have my dream car- Infiniti G37X. And, I bought it from Infiniti of Naperville. I recommend this dealer to anyone who wants to be appreciated. Their costumer service is awesomely awesome. You won't be disappointed. Guaranteed. work with them and it will work. They are not pushy in selling their cars or service. Thanks to Adam and Cedric. GOOD LUCK GUYS.

Very good experience. Went in, test drove and out shortly thereafter. Everyone very friendly, not pushers at all.

This dealership has it all. Modern facility, great service and great staff. I've been to many dealerships and have experienced all levels of service (good and bad). Infiniti of Naperville stands apart from the rest in that they've consistently provided me great service within an efficient time frame. Honestly. From the team that greets you when you pull in, the mechanics providing honest diagnoses and excellent work, to the cashier. I truly cannot say enough about this dealership. When I was there last I had questions for Paul, the mechanic who worked on my car, and he was helpful and friendly. He never made me feel like I was wasting his time. I'm very pleased.

I am always pleased with the service here that's why I keep coming back! Everyone I talk to is very professional and knowledgeable. The garage is clean and the waiting room is very nice. And who doesn't like a free car wash!

I have purchased numerous cars from many dealerships. I have dealt with Cadillac, Chevrolet, Ford, GMC, Dodge, Hyundai, Jeep, Lexus and now Infiniti. The Infiniti dealer has been by far the BEST experience I have ever had. The car buying process was unbelievably the easiest process I have ever gone through. The service department has been nothing less than EXCEPTIONAL. Every time I have brought my car in for service, they made me feel like I was the only customer in there even though that was clearly not the case. I did not have an appointment, I just stopped in to see if I could make an appointment or if they possibly had any open appointments for that day. They took my car immediately. I did not wait long at all and they were able to fix my car quickly. Not only did they fix my car but they also cleaned it?spotless! The service team has been amazing. They are always willing to go above and beyond for their customers. So happy I finally found a dealership and service department that makes you feel like you matter and you are NOT just a number! Thank you for this wonderful experience.

I would like to thank Adam Murczek for a pleasant car buying experience on this past weekend. I really appreciated your professionalism and honesty. From the handshake I felt comfortable with you. You were very thorough in explaining the features of the vehicle and providing me with all the available information on the vehicle. Another great thing you did was have the very ready, license plates attached, for pickup. My wife loves the vehicle. I will gladly refer a friend or family member to you and the dealership. Thank again for the experience. I wish all of my car buying experiences were like this one. Best regards, Terrance

I picked up my 2015 Q50 AWD Premium Sedan today from Infiniti of Naperville and my experience could not have been any easier. I had been leasing a 2012 G37X Coupe from the same dealer, and I was contacted by Dale Morrone to explore my options as the lease winded down. Throughout the several month process Dale was very patient with me and continued to stay in touch as I thought about my next lease. In the end, he offered me a great deal and he was extremely honest and straightforward, a great salesman! Mike Swanson did a excellent job explaining my new car and setting everything up for me. Ray Wolski made the finance paperwork quick and to the point. This is a great dealership, I use their service department as well and am very glad I stayed with Infiniti of Naperville!

I picked up my 2015 Q50 AWD Premium Sedan today from Infiniti of Naperville and my experience could not have been any easier. I had been leasing a 2012 G37X Coupe from the same dealer, and I was contacted by Dale Morrone to explore my options as the lease winded down. Throughout the several month process Dale was very patient with me and continued to stay in touch as I thought about my next lease. In the end, he offered me a great deal and he was extremely honest and straightforward, a great salesman! Mike Swanson did a excellent job explaining my new car and setting everything up for me. Ray Wolski made the finance paperwork quick and to the point. This is a great dealership, I use their service department as well and am very glad I stayed with Infiniti of Naperville!

The service department staff, and service manager, are absolutely the best team to do business with because they take the time to sit with the customer and always keep the customer informed about the status of their vehicle. Every time I take my Q50 in for service, the work is done in a timely manner, and my car always looks stunningly clean when I go to pick it up! I can honestly say that I've had a truly exceptional experience on each and every visit to the Infiniti of Naperville Service Department. Would highly recommend!!

Bought a CPO 2011 M56x here in 2013 and it's a great car! The experience was wonderul...in 2013 when I was spending $$. Fast forward to late June 2015 and my car needs service. It had been serviced the previous summer in NW Indiana (which was a great experience) and the result was a 3 month stay in the shop and a whole new engine. So...with only about 20K miles on the engine it starts to shudder when accelerating. It ran, but didn't feel right. I had it at Nissan in my hometown for an oil change and they ran faults and came up with just a general misfire fault and advised that I take it to Infiniti. I set an appointment for the following Saturday at Infiniti of Naperville for 9am. I got up very early to make the 2 1/2 hour drive and when I arrived at 9 was handed the keys to a loaner and told to have a safe drive back and it would be Monday before it was looked at. That did not make me happy of course and we had lots of discussion about the "misunderstanding". I had also asked that before I arrived with the car someone would call over to IN to talk to them about the issues it had had the previous summer since they felt very similar. That also was not done and it seemed that no one had any idea what I was talking about. Then I was given a car as a loaner that is in no way comparable to mine and was not given a comparable car until I complained about it. When we attempted to discuss with service manager about the "misunderstandings" there were a lot of excuses including blaming the receptionist for not relaying messages correctly. We left and headed home. I received a call Monday from Hilary in the service dept. who basically told me that they found no faults on the car since Nissan had apparently cleared them and I could come get it the next day. When I told her that I believed that they needed to spend some more time with it she informed me that I could come by and take the tech out on a drive. She obviously had no idea that I lived 2.5 hours away and continued to tell me that the fault could be on any of the 6 cylinders, etc. I reminded her that it's an 8 cylinder engine and perhaps they could look at the other cylinders as well. It was disconcerting that she knew nothing of my car/situation. Christian the service manager then took over my "case" and I'm sure I was classified as a disgruntled customer. All in all this experience has been nothing but frustrating and it's been in service for over a month. There have been a lot of excuses and apologies and that's fine, but I would recommend that you avoid this service department if you have a choice in where you go. The car is being delivered tomorrow to me (which is a nice service) and I'm hopeful that it is fixed and running great. The other part of the story is that I considered trading it and asked for a valuation. No one could seem to get that done for at least three weeks and when I finally got it by phone it was 19K. A true insult. Also when I dropped the car off I had called ahead to talk about a potential trade and the salesman who was working with us basically handed us off to a salesman who appeared to be a new employee and knew absolutely nothing about the car I was considering. He wandered around the lot reading from a paper and when we got to the car he knew nothing. When the dealership received another car very similar to mine and I inquired about a potential trade Mark (salesman) did not bother to return my call. My interest in buying another car from Naperville was not valued and my time was definitely not respected. All in all...huge disappointment. Not sure what happened between when I bought the car and now, but I'll never go back. There are at least half a dozen Infiniti dealerships within the same driving distance to me. We all have our own experiences and unfortunately this one was not pleasant for me. EDIT on 8/5/15 -- to be fair -- the car was returned to me yesterday at my office and it runs great and looks great. I asked them to detail it when I dropped it off and planned to pay for it, however when it was delivered I was not asked to pay. I appreciate the attempt to make things right.