Reviews
Top-Notch Service, Great Prices
The service at Infiniti of Naperville is top-notch and you just can't beat their prices. We came into the dealership just to take a peak at a used car. Sean Pelkey went above and beyond that we decided to buy the car then and there. We came all the way from Oak Park and the price and service were simply amazing from start to finish (Joe, in financing, and Michael, the delivery manager were outstanding as well). Our car feels like new and we are over the moon with the level of service these guys provided. It was actually a pleasure to buy our car, yes I said pleasure. Thank you guys.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello McEvoy Family! On behalf of Sean, Joe, Mike and everybody else at Infiniti of Naperville we would like to extend our greatest thanks for taking some time to visit with us, and ultimately allow us to earn your business. Coming from Oak Park you had a lot of other choices and we're proud to be able to exceed your expectations in helping you find your new car. We will always be here to help you along in throughout your ownership of your new vehicle as well. Please contact Sean, Joe or any of our staff any time and we'll always be ready to help. In the meantime enjoy your new car! Happy Driving, Infiniti of Naperville
Buying a car has never been more hassle-free!
The service at Infiniti of Naperville is top-notch and you just can't beat their prices. We came into the dealership just to take a peak at a used car. Sean Pelkey went above and beyond that we decided to buy the car then and there. We came all the way from Oak Park and the price and service were simply amazing from start to finish (Joe, in financing, and Michael, the delivery manager were outstanding as well). Our car feels like new and we are over the moon with the level of service these guys provided. It was actually a pleasure to buy our car, yes I said pleasure. Thank you guys.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the wonderful review of Infiniti of Naperville, for the perfect DealerRater score and of course for your vehicle purchase. Sean Pelkey is one of our many excellent Sales Professionals and we are always happy to hear when he can meet every need of his customers. Please give us a call if you have any future questions and our door is always open if you have any other vehicle needs. Thanks again and happy/safe driving in your new vehicle!
Service that got me hooked!!
I went into Infiniti of Naperville looking for a used car, right away I was greeted by Sean Pelkey. He was very friendly, had a big smile and immediately helped me feel at ease. Sean took the time to get to know what my likes and dislikes are and he knew what car would fit me best. I looked at a couple of used cars and I fell in love with a used FX. I went home and talked it over with my husband. I will be going back in the next month once I receive my bonus at work to finally make my purchase. I will most definitely be making my purchase with Sean Pelkey. He is one of a kind!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Carla, Thanks so much for your kind words and taking some time to share your experience with us and others. We're truly grateful for allowing us to earn your business, and hope your FX brings you years of enjoyment! Please know we're always here to help you, your family and friends should you need us anytime. Until then, happy driving! Regards, Infiniti of Naperville
Best Sales Rep
I will be in the market to buy a new car within the next year. I was fortunate enough to work with Joe Peters when I stopped in. Joe could not have been any more helpful. It was great because a never felt pressured at all. I will definitely come back in and see Joe when I'm ready to buy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Cathy, Thank you for considering us for your next car. Joe will most certainly take great care of you when the right time presents itself. Until then stay safe and we'll see you in the future! Regards, Infiniti of Naperville
Great experience
I have shopped for cars many times and it's something I dread. My experience this afternoon was nothing like my past experience. Joe was very knowledgeable and personable. It was actually a pleasant experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Cathy, It's great to hear Joe was able to put you at ease when finding your new car. We definitely hope to keep changing the stigma that buying a car has to be a difficult or uncomfortable experience. Best of luck to you and your new car. Please know we're always here to help you should you need anything anytime. Happy Driving, Infiniti of Naperville
Excellent buying experience
I went in a couple weeks ago to look at some CPO G37's. Adam Murczek assisted me in the process and once I settled on a specific interior/exterior color Adam was on the hunt for the right car. He called me about a week later when a new shipment arrived carrying exactly what I wanted before the tires hit the parking lot. Great experience with Adam - patient, understanding and knowledgable. This was an excellent car buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Infiniti of Naperville would like to thank you for your exceptional review and for the perfect DealerRater score. We are very glad to hear that your experience with Adam Murczek made the top of your list for purchasing a new vehicle. Thanks again for joining our Infiniti family and please feel free to recommend our dealership to any of your family or friends. The entire Infiniti of Naperville staff wishes you happy and safe driving this summer!
Great deal made with picky buyers!
We had a specific price and budget in mind when we were looking for a new vehicle. When we set our sights on an used, mint condition JX35, Adam Murczek worked his tail off to get us a deal that matched our needs. Adam and his team were patient with our questions and feedback and worked with us to get our price. At the end of the day, we're happy Infiniti owners, ready to enjoy our new vehicle. Thanks much to the folks at Infiniti in Naperville, they're a class act.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Infiniti of Naperville would like to thank you your outstanding review and for the perfect DealerRater score. It is wonderful to hear that your time with Adam Murzcek was well spent and we hope to see you again soon when your Infiniti is ready for its first service. Thanks again and have an excellent summer!
Love the service
Nice facilities and even better staff. Took the time to see me car up in the air, I am always in and out quiclky.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello NaperMom, Thanks so much for taking some time to visit with us last week, and we appreciate you sharing your experience with us and others. Please know we're here to help you anytime, but until then be safe and happy driving! Regards, Infiniti of Naperville
New Infinity buyer
Everyone here is so eager to help & accommodate!! Never had I ever felt so at home!! I traveled over 700 miles to get the new QX70 infinity and was so pleased with the experience!! A special thanks to Adam for all fast & efficient work! ??
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Infiniti of Naperville would like to thank you for driving the extra mile to get to our dealership, for purchasing an Infiniti and for the excellent review. We are very happy to hear that your total experience with Adam Murczek was everything you could ask for and more. Thank you again for becoming a part of our dealership family and the entire staff at Infiniti of Naperville wishes you happy and safe driving until your next visit!
Great Experience!
I've bought a lot of cars in my time on this earth and this was one of the best car buying experiences I've had. The price was fantastic and the service matched it. Adam was honest and a pleasure to deal with. He went above and beyond to sell me a vehicle. He even spent a few hours in Chicago traffic to pick me up from the airport! Mike and Ray were professional and experts in their craft. They had me out of the dealership in about an hour. I wouldn't think twice about buying from this dealership again. Thanks. Brian Moone
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good day Brian, Thank you two-fold! We truly appreciate the consideration over such a great distance, and even more grateful that we were able to make such a profound and professional car buying experience. Secondly, I would like to thank for taking the time to share your experience with us and everyone else. It always feels good to hear you did a good job, and we're proud we could make a great experience for you. Please don't ever hesitate to contact us back should you need future assistance and we're always ready to help! Regards, Infiniti of Naperville