Sunset Ford

HUGH ALERT!! WARNING TO YOU ALL!! DO NOT PURCHASE FROM THIS COMPANY! Not only are they liars… They sell a lifetime warranty/power train warranty that is - total scam! During the purchase they sell the package as if there are no issues. Read the reviews, it’s all issues which the majority of the claims get denied, as mine did. The 3rd party company denied the claim and put the blame on sunset ford. Sunset Ford is straight BAD BUSINESS! I called talked to one of the 5 receptionist and she was confident transferring me to someone who could help me. That person heard my story and got my call back #. 3 weeks and no call back. I’ve called 3 times in two weeks with no call back. Finally a call back. I told him I would like the name of who I talked to, and of course, no one fessed up. THEY LIE! They take advantage of their customers. I can’t make this all up. They got their money and disappear. If you want to get taken advantage of, go here! They will do a great job doing that. So sad people are like this. The last slap in the face was the final conversation Sunset Ford employee said “Let me know what I can do for you”. I responded-what can u do for me? Sunset Ford employee said- I don’t have anything on my end that I can hep you with. I responded with - why would you even ask?

Good customer service but typical ridiculous Ford pricing. I’ll stick to RAM for trucks.

Excellent customer service! This is our 5th car purchased at Sunset Ford, our son bought his truck from Sunset Ford, my parents have purchased their vehicles from Sunset Ford. They day we bought my Dodge Durango, my husbands boss came to Sunset Ford and bought a truck! We feel valued and appreciated when we are there, either making a purchase or routine maintenance. The last two vehicles were have purchased, we had the same salesman. Dave is amazing!!!! Thanks for being a reliable dealership with excellent customer service! I am positive that when we go to buy another car or truck, Sunset Ford will be the place we go!!

Best experience ever thank you to Graig and Rania for everything you did made the transition easy

Texted with Dave for days going over inventory and all the details of my trade in. Thank goodness I took screen shots because they said that I had lied on my mileage and that's why the trade value went down from net $27,450 to trade keys for the $20,998 priced vehicle. The math ain't mathin sirs. They tried to make me feel like I was mixing up the numbers. Glad we just left.

It was a great experience. I enjoyed the low preassure help offered by Ceasar and Craig. A TPS warning light came on the night I got the truck and Craig got it right in and got her done. We really like our new truck and if we ever buy another vehicle we will surely shop at Sunset first. Thanks a bunch, Dennis & Jeannette Kalinski

We brought our F-150 King Ranch in for service. We were experiencing vibration with the brakes. We just purchased this vehicle from the Dealership last March. We had to make arrangements to drop the vehicle off on a Friday and my husband was provided an Uber to work. We then picked up the Truck on Monday and drove it home. On the freeway my husband experienced the vibration again. We called and had to make arrangements again to bring it in. My husband did a test driver with the Tech and they were able to feel the same vibration we brought it in for. The Service mgr stated it wasn't done correctly so we had to leave it again. This put us out of a vehicle and caused a real inconvenience for both my wife and I to get to and from work. The work needed to be done so we figured out alternative transportation. It was to be completed on Tuesday but it wasn't. No communication until it was too late for me to get out there before work. The part didn't come in so it was going to be another day. I had to take my wife's car luckily she had a day off. My wife had to find a ride to work on Wed since I needed her car. We finally received notification after we reached out again to find out when the vehicle would be ready for pickup. I had to book a Lyft out to Sumner since I had no one available to take me. This was an inconvenience and expense I wasn't expecting. This experience has been frustrating and the lack of communication was very disappointing the cost due to the mistake made the first time and then being charged more than the original quote I was given. This experience with the Service Department has not been a positive one. I am not sure I will be returning for service in the future.

Terrible experience with this dealership. I purchased a brand-new 2024 Ford Transit 250 cargo van, and it started having issues immediately—lights wouldn’t turn off, and the van had surges while driving. When I tried to schedule service, I was told it would take over a month to get it looked at. After pleading my case about how this was impacting my business, I finally brought the van in, only to receive no updates or follow-ups as promised. The manager was dismissive, rude, and even hung up on me when I expressed my frustrations. This van has cost my business significant time and money, and the lack of accountability from this dealership is unacceptable. I wouldn’t recommend them to anyone.”

Great service thank you for taking care of my car. Customer service are really great people.

Do not trust this dealership , The price of my gt 500 was $98,900, but somehow it was 99,989 on my paperwork, the manager and finance guy are partners in crime, drive right by them and head up to fugate where at least shane and the manager are trustworthy