Reviews
Fabulous service no
Robin is so great, keeps me informed. The staff is helpful Keith drove me home on a Sunday night after my car was towed in. Very kind
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking time out of your day to share your experience with everyone, Jean. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you! Larson Toyota Team
Good customer service, still tried to sell me more
Good, friendly customer service, good reception and communication. However, I took the car in for one thing, and in keeping with auto mechanic stereotypes, they still tried to get me to do over a thousand dollars in repairs on other things that I never knew were broken.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write about your experience! We'd like to take a moment to thank you for your purchase and welcome you to the Larson Family! If you have any questions and need assistance, please reach out to our Customer Care Team at 253-671-6405 or write us at customerservice@looklarson.com Thank you!
Service Satisfaction
The service was prompt, personnel were friendly and the waiting area was comfortable. There was no pressure to authorize anything extra.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Anita, thank you very much for taking the time to share your service experiences! It is wonderful to hear that our team has taken such great care of you! Thank you for your business with us and thank you for being part of the Larson family!
Great service
Listen to concerns and issues I wanted to have checked and explained what was found. Non issues no repairs needed
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sherie, thank you very much for taking the time to share your service experiences! It is wonderful to hear that our team has taken such great care of you! Thank you for your business with us and thank you for being part of the Larson family!
Great Service
Todd was great! He was super knowledgeable, answered all of our questions and we trusted that he was giving us good advice.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Allison, thank you very much for taking the time to share your service experiences! It is wonderful to hear that Todd has taken such great care of you! Thank you for your business with us and thank you for being part of the Larson family!
Great service!
Mary was fast AND friendly!! The service lanes were PACKED, but Mary made me feel valued and was attentive to my requests like I was the only one there. THANK YOU MARY!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bob, thank you very much for taking the time to share your service experiences! It is wonderful to hear that Mary has taken such great care of you! Thank you for your business with us and thank you for being part of the Larson family!
Outstanding customer Service
Employees are very friendly and very helpful especially Mr. Jim of the service department. He is very knowledgable about his job. I would definitely recommend hom to others. Thank you Jim.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Victoria, thank you very much for taking the time to share your service experiences! It is wonderful to hear that Jim has taken such great care of you! Thank you for your business with us and thank you for being part of the Larson family!
Outstanding Customer Service
Employees are very friendly and very helpful especially Mr. Jim of the service department. He is very knowledgable about his job. I would definitely recommend his customer service to others. Thank you Jim :)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
2017 Rav 4
The salesman, he was fast and efficient. I told him I wanted in an out in an hour, he was on it.
- Customer service 4.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It is great to read such wonderful comments about your recent experience with us, Donna! We truly appreciated the opportunity to earn your business. We want to welcome you to the Larson Family.
Good customer service
I was reminded a few times prior to the date of appointment, really liked it. The service advisor was caring and service was excellent.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Larson Toyota Team