Toyota of Tacoma

Expected 2 hrs., ending being 1.30 hrs. Great sign in technician. Follow up on vehicle by technician and all around great personel.

We were traveling and they treated us like we were lifelong customers. Service was timely so we were able to get back on the road without much delay.

We dealt with the onwer and he seem like a really great guy. Fiance guy was also a pleasure to deal with.

*CAR BUYERS BEWARE* Victim of Bushing from Larson Toyota of Tacoma Bushing law RCW 46.70.180 Under the law, car dealers are allowed four working days to find financing and finalize a sale after a buyer has signed a contingent contract. 4(a) Is subject to any conditions or the dealer's or his or her authorized representative's future acceptance, and the dealer fails or refuses within the "bushing" period, which is four calendar days, exclusive of Saturday, Sunday, or legal holiday, and prior to any further negotiations with said buyer or lessee to inform the buyer or lessee either: (i) That the dealer unconditionally accepts the contract or lease, having satisfied, removed, or waived all conditions to acceptance or performance, including, but not limited to, financing, assignment, or lease approval; or (ii) that the dealer rejects the contract or lease, thereby automatically voiding the contract or lease, as long as such voiding does not negate commercially reasonable contract or lease provisions pertaining to the return of the subject vehicle and any physical damage, excessive mileage after the demand for return of the vehicle, and attorneys' fees authorized by law, and tenders the refund of any initial payment or security made or given by the buyer or lessee, including, but not limited to, any down payment, and tenders return of the trade-in vehicle, key, other trade-in, or certificate of title to a trade-in. Tender may be conditioned on return of the subject vehicle if previously delivered to the buyer or lessee. December 21st, 2017, I had traded in my 2007 Cadillac Escalade ESV in for a 2016 Toyota Camry at Larson Toyota in Tacoma. The deal was for my SUV to be paid off and to purchase the Camry. They said all was good and I left with the Camry. January 6th, 2018, the salesman asked me again for the information needed that I had already given him on December 21st, 2017. (16 days later) By law they have 48 hours or 3 days to contact me to inform me if I was not approved, this is 16 DAYS LATER. So I sent him over copies of what he needed again. After I had sent this over I asked him multiple times if I was going to lose the car and he said to me that I wasn’t and that “it happens all the time” because Larson Toyota knows it will go through so much that they will let you have the car. January 19th, 2018, I got a call from Larson stating that I wasn’t approved for the car and I was instructed to bring back the Camry and to pick up my vehicle. January 21st, 2018, I went in and picked up my Cadillac keys from Matt and left. January 26th, 2018, I got a call around 9:30 am telling me that I was driving THEIR vehicle and I had to come in and sign new paperwork for my own car, which I discovered was paid off the first week of January. After this call I emailed them stating that I would only communicate via email. January 30, 2018, I get a CALL AGAIN from Larson around 4:20 pm telling me that I needed to come in today to discuss the car situation, after I told them not to call me. I told them I was busy and would contact them back. Now remember I had sent them an email stating to ONLY contact me via E-mail and that I would not take phone calls or text messages. I received ANOTHER phone CALL at 5:54pm (same day) I did not answer, and I had received a 2 minute and 46 second voicemail from Mason at 5:57pm. In conclusion its obvious that this dealership dropped the ball again... I’m not the first. A friend had this happen to him also but he had no idea what they were doing was illegal.

Customer service awesome. I will surely return in the future all my service needs. I was treated very well. Staff was very nice

your people are friendly and help you understand what you need done to your car had a 3 hour job so they took me to the mall that was nice one time had a 2 day job so took us home

Very friendly woman helped me at the dealership. Greeted me as I drove in and was informative and it didn't take long to have the truck serviced.

Customer service was wonderful. I waited 5 months for the car to arrive and the sale person was extremely helpful. The dealership actively worked hard to get the color The car I wanted by trading with another dealership to eliminate my wait

Friendly and informed sales staff. No pressure conversation about vehicle and pricing options. Very nice experience. Low/no pressure sales or attempt to up sell products.

The first interaction with a customer service was a woman in the service department. She was extremely Rude!!!! After, I called again and I had a better experience with a gentleman that was able to help me.