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Toyota of Tacoma

(1,298 reviews)

Reviews

(1,298 reviews)

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Great dealership

Fast and friendly experience. Everyone was helpful and answered all of our questions. And were willing to work out a great deal for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Robert, we appreciate you for letting others know about your experience at Larson Toyota Sales. It is our commitment to ensure quality customer care by providing clean and comfortable facilities as well as fast, friendly and professional service to our guests. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

Helpful and friendly at all time.

I found the entire staff from when I checked my car in for service until I picked it up was very knowledgeable, friendly and inviting.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Larson Toyota Team

Excellent customer service in service department

Customer service was excellent. They were people to answer questions, short wait time, transportation to and from work while the vehicle was in the shop. The vehicle was clean when I picked it up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Larson Toyota Team

GREAT BUYING EXPERIENCE

Transparency, I did not feel like I had to be on my guard about any part of the process. Everyone in process was fun to work with, well informed on their area of expertise, willing to slow down when I needed time to process information. In short I was treated with respect!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Margaret, we appreciate you for letting others know about your experience at Larson Toyota Sales. It is our commitment to ensure quality customer care by providing clean and comfortable facilities as well as fast, friendly and professional service to our guests. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

Great service! 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,@

Friendly and efficient staff. Check in was easy and hassle free. Facility was immaculate, comfortable, safe and pleasant. I enjoyed the visit!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Charles, we appreciate you for letting others know about your experience at Larson Toyota Sales. It is our commitment to ensure quality customer care by providing clean and comfortable facilities as well as fast, friendly and professional service to our guests. Please feel free to reach out to us with any questions or future auto needs as we are always here to help

Nice Facilities

This is only our second time. Service was quick today. 1st experience we had quite a wait for a 15 minute service. Waited over an hour before they even moved the car.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Larson Toyota Team

Friendly Staff

My salesperson was very knowledgeable and cares for our situation. He found a car that worked for us and in our budget in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Karen, we appreciate you for letting others know about your experience at Larson Toyota Sales. It is our commitment to ensure quality customer care by providing clean and comfortable facilities as well as fast, friendly and professional service to our guests. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

Vehicle stock

the vehicle that I wanted was on the lot, all the staff was very friendly. They provided coffee and Popcorn.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Rick, we appreciate you for letting others know about your experience at Larson Toyota Sales. It is our commitment to ensure quality customer care by providing clean and comfortable facilities as well as fast, friendly and professional service to our guests. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

Thoughtful customer service

Chuck Milligan and Cal Geppert were very helpful in guiding an inexperienced buyer through the car buying process and putting you at ease.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for the kind words, Appolonia!We are so thrilled to hear that Chuck and Cal took such great care of you! Congratulations on your new vehicle and welcome to the Larson family!

Great service and servic staff

Great staff. Knowledgeable, friendly, and provide status on a customers car. I really like this dealership and there service department and staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Larson Toyota Team