Skip to main content

Larry H. Miller Downtown Honda Spokane

(1,115 reviews)

Reviews

(1,115 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Hassle free, knowledgable, and good service.

Positive experience purchasing our Honda CRV. Would recommend Ron and the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi, Kim! Thank you for leaving this review and congratulations on your purchase on your new CR-V. I will be sure to pass along your compliments to Ron. --Bob White, General Manager

Gail Kalk, owner

Jared Scheller was helpful. He advised some procedures to keep my young Honda Fit in good shape and developed a plan for future service in November. Thankyou

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for leaving this review and we're pleased to see that everything worked out with your Fit. We look forward to seeing you in November and I will pass along your compliments to Jared. --Bob White, General Manager

Owner

The employee making the appointment was very pleasant and helpful. The service was finished in a timely manner and all employees were quite friendly. The only this I am disappointed in is they did not vacuum the inside of the car, otherwise I was very satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you, Bruce, for providing us with your feedback and sharing your experience! I will be sure to let my team know of their job well-done and I am happy to hear that my staff was friendly, pleasant, and helpful. We look forward to working with you again. --Bob White, General Manager

Excellent Service Rep

Leo is amazing and has been giving me straight answers I trust. I don't feel like I'm getting the run around. My vehicle was bought new from Downtown Honda in 1991 and I continue to bring it back due to people like Leo that continue to know what service means!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for taking the time to share your experience with us! Leo is a great asset to our team and I will be sure to show him this review. Thank you for being a loyal customer and we look forward to working with you again! --Bob White, General Manager

BRAND NEW USED 2006 RIDGELINE WITH 14,000 MILES

I felt like we were on the same page from the time I started asking questions, till the process was finished. No pressure, just a couple of guys talking about the merits of one vehicle over another. The only hitch was some confusion, between my wife and I, on which day we were going to have it detailed. I was right, (I'm running about 50%) and I couldn't get the used sales manager to call her and tell her she was wrong.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi, Dave! Thank you for taking the time to share your experience with us. Congrats to you and your wife on your purchase and let me know if there's anything else that we can help you with. Bob White, General Manager.

Mr. and Mrs. Curtis Beveridge

Craig was great to do business with. No pressure given which was very much appreciated. Craig was very professional, courteous, informed and appeared to be very interested in exactly what are needs and desires were. He did a fantastic job of presentation and followed the sale of our vehicle from beginning to end. It was nice to have a familiar face around if we had a question that might have come up instead of simply being handed off. The whole sales process including doing the paperwork in the business office was efficient and had us feleling good about your business We will most definitely be repeat customers. Curtis and Carrie are happy campers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Congratulations on your purchase and thank you for making us your choice when buying a vehicle! Let us know if there's anything else we can do for you and I will pass along your compliments to Craig. Bob White, General Manager.

Larry H. Miller Downtown Honda Spokane

Very friendly and accommodating. Finished repairs when they said they would. Prompt shuttle service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for this review! I am pleased to see that everything worked out with your vehicle in a timely manner. We'll see you on your next visit. Bob White, General Manager.

returning custormer

Great attitudes in all employees. Oil change deal is great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Lisa, thank you for your review! I am so glad to hear that you enjoyed interacting with our staff and that we could service your vehicle. Bob White, General Manager.

Loved working with these folks!

The best part of this deal was getting what I wanted, a 2015 Honda Fit, for a very reasonable price; getting an excellent trade-in value on my 2015 Honda Fit and doing it within a few hours. Thanks to all involved, especially Ron and Nathan! Also, thank you to the excellent service crew who put the Century coverage on my vehicle in a short time (under two hours for something that can usually take 3 1/2 hours). Looking forward to enjoying many years in my sporty red car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Karen, thank you for your review! I am so glad that we could make your entire experience here excellent. We will pass your thanks on to our staff! Bob White, General Manager.

scheduled service

I like the fact that I deal with one guy in service. he welcomes me,he gives me my info,he's polite and cheerful, he walks me to the van and he's my guy when I pick up my rig. I like the fact that he sounds friendly but not "scripted". I cant remember his name but he was great! I have no complaints whatsoever.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Linda, thank you for the review! I am so happy we could make your experience here enjoyable! Bob White, General Manager.