Skip to main content

Larry H. Miller Downtown Honda Spokane

(1,115 reviews)

Reviews

(1,115 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Excellent Customer Service!

What I like most about Larry Miller Downtown Honda Spokane's Service Center is the people who work there. They are extremely friendly and they communicate with you so even if you have an unexpected wait (which has only happened to me once and was due to a repair I hadn't foreseen), they explain why. I wouldn't go anywhere else and haven't for the last 12 years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Vicki, thank you for your so much for your review! I am so glad that we could serve you all these years and provide you with friendly and informative service! Bob White, General Manager.

New Honda owner

Bought a brand new 2014 black honda civic coupe. In two weeks of owning the vehicle, I have been in the shop for FOUR repairs. The tint was ripped and scratched on both door windows when I received the car at 9:30p.m. You guys replaced the tint on the two windows. Now the tint on the rest of the windows don't match the two new door windows. Third, there was ring wear on the door handles and scratches on the trunk lid. Got the ring wear out and tried to buff the scratches on the trunk out but they are still there. Finally, there is a water mark on the rear passenger pillar just below the window. You guys are ordering a new seal plus a new window. This is a brand new 2014 honda civic! It's only been two weeks since I had the car. Still waiting on a response of re-tinting the rest of the windows to match the two door windows. First time buying a brand new car and now felt like I bought a used car. Don't buy from here!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Blake, I am sorry for the frustration you experienced. I am glad that we were able to get in touch and take care of this issue. Jim Freet, Service Manager.

Beware of Larry H. Miller Honda Spokane

Bought a brand new 2014 black honda civic coupe. In two weeks of owning the vehicle, I have been in the shop for FOUR repairs. The tint was ripped and scratched on both door windows when I received the car at 9:30p.m. You guys replaced the tint on the two windows. Now the tint on the rest of the windows don't match the two new door windows. Third, there was ring wear on the door handles and scratches on the trunk lid. Got the ring wear out and tried to buff the scratches on the trunk out but they are still there. Finally, there is a water mark on the rear passenger pillar just below the window. You guys are ordering a new seal plus a new window. This is a brand new 2014 honda civic! It's only been two weeks since I had the car. Still waiting on a response of re-tinting the rest of the windows to match the two door windows. First time buying a brand new car and now felt like I bought a used car. Don't buy from here!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We are sorry that you were frustrated with your vehicle. If you would like to speak further please call us at (888) 587-6419.

Extra mile

The team at Larry H Miller Honda performed a true relay race to get us the exact vehicle we needed in the best possible time. One salesman (Dan) picking up the baton when another (Bud) was down for the count, the sales manager (Ken) stepping in to keep the deal moving along in a timely manner, then on the final leg the finance/paper pusher (Robert?) finished the mile with a strong quick sprint (providing we signed on the correct line ;-) ). But wait; Larry H Miller is going the extra mile...Lydia is taking us cross country with Century Protection, and we have full service for the first few miles...who will we meet on the course next? Did we mention we also picked up parts from (Ed) for another one of our Fits. Move over Boston and Ironman, there is a new competition in town.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your review! I am so glad that we could make work together as a team to get you the vehicle you needed! Bob White, General Manager.

Honda first service.

This was my first service call with my Honda CRV and it was a very good experience. Customer service was excellent and service was completed very quick.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Jane, thank you for your review! I am glad that we could make your first service experience here excellent! Bob White, General Manager.

Owner

I thought the service was great and they finished in exactly the estimated time. The guys are nice and very helpful in regard to all questions I may have.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Marilyn, thank you for your review! I am very happy that we could provide you with timely and helpful service. Bob White, General Manager.

Purchaser of a Honda Accord

Just had my oil changed for the first time on my new 2014 Honda Accord. My service Advisor Jared Scheller, was very helpful and answered every question I had. I am very pleased with Larry H. Miller Downtown Honda Spokane and would recommend this dealership to any of my business associates. Brian Daniels Spokane, WA

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Brian, thank you for your review! I am so glad that we could provide you with helpful service and make your experience here so pleasant. Let us know how we can serve you again! Bob White, General Manager.

Love our car!!

We were treated with such professionalism and courtesy. We highly recommend Larry Miller Honda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Karen, thank you for your review! I am so glad that we could provide you with a professional and courteous experience. Bob White, General Manager.

xxxx

service is always great!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your review! I am glad that we could consistently provide you with great service. Bob White, General Manager.

Great lease deal

Got a great lease deal for a new 2014 Honda Civic. Sales and financial staff were excellent, they were able to meet my expectations for what I needed to comfortably turn in my previously leased car and drive away with what I needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! I am glad that we could provide you with a great lease deal and excellent experience. Bob White, General Manager.