Reviews
Great experience buying my first car
Busby was a great guy to work with and we really enjoyed the car buying experience there. Everything was great especially since it was the first time I have bought a car. Definitely would go back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're honored you chose to come to Larry H. Miller Downtown Honda Spokane for your first car buying experience, Nicole! We wish you many memorable miles in your new vehicle and we hope to work with you again in the future. - Andrew Cowart, General Manager
Purchased 2018 CRV
Very personable and willing to help you get in to a new car on your own terms. No pressure sales and fair trade in. Appreciate the great and friendly service. Oh, the cars awesome also!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your 5-star review! We are always thrilled to provide a no pressure buying experience. We hope you enjoy your new vehicle for many miles to come. Come on back to Larry H. Miller Downtown Honda if there's anything else we can do for you! - Andrew Cowart, General Manager
Pleasant and engaging
Nick the Greek was the best and really made every effort to see that we were satisfied and completely understood every step of the buying process. We never felt rushed or pressured. As car buying goes a very positive experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing our dealership, Jim! We were happy to make your car buying experience exceptional. If there is anything else that Nick and the team can do for you, please let us know. Now get out there and enjoy the open road! - Andrew Cowart, General Manager
Scheduled Maintenance
LHM Service department folks are friendly/courteous, communicate and explain what repairs need to be completed and answer any questions that I have. Service is done on time. Shuttle service is very good too.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your positive review! We are happy to provide kind and quick service for all of our valued customers. We hope you'll return to Larry H. Miller Downtown Honda Spokane for all of your future service needs! - Andrew Cowart, General Manager
First time new car buyer
Howard was very understanding with my nervousness and questions, being that this was my first time buying a brand new car. He helped through the entire process and I’m loving my Honda Civic!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That's great to hear, Joshua! Thank you so much for coming in and leaving a great review. We're happy to have helped you find a great car for a price you were comfortable with. If there's anything else we can do for you, please let us know! We wish you many memorable miles in your Honda Civic. - Andrew Cowart, General Manager
Total Care Maintenance Plan B is misleading
In September 17, 2017 I bought one of the Service Specials promotions, Total Care Maintenance Plan B, for three oil changes at $75 in the Larry H. Miller Honda Spokane Downtown. Since I don't put any significant mileage to my car, a Honda Civic, a year went by before I scheduled I appointed a second oil change on October 22, 2018. I was informed then by Larry H. Miller staff that I would not be able to do any other oil change since I had not made my respective service in the 1 year period required by the promotion. At the time of my first visit, when I made the first oil change I was never informed of this small print. The staff claim it is in the contract, which was never provided to me and it was never found in their system/files per my request at the end of my second visit. This promotion is deceitful and misleading, not to the level of customer satisfaction that it is expected by the Honda brand.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave a review. We are sad to hear that your recent service experience with the Total Care Maintenance special was unsatisfactory. We’ll talk with our staff about making sure that each customer understands the requirements behind each one of our specials. Given the opportunity, I would like to learn more about your experience. Please reach out to me and hopefully we can come to a resolution if possible. I hope to hear from you soon. – Ron Passmore, 509-821-7200
After two tries from me to contact this place, since my call was never returned, I received no convincing explanation regarding why the 1 year period is required to make my second and consequently my third oil change as I had prepaid (Oil expires... after how long, most of the web sites mention two years?). I requested the contract where all this is supposed to be written...still waiting.
Productive
Great Service! Helpful and Informative. Very friendly and explained everything I needed in a useful format. Everyone seemed happy and it was a pleasant atmosphere!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your positive review! We're glad Richard could help provide a great service experience, he's awesome. We hope you'll continue to come to see us in the future should your vehicle need any more service. - Andrew Cowart, General Manager
Fast positive experience
Jaun delgato and Zak were awesome and worked together as a great team The finance guy got me a great payment and they were all very personable and treated myself and my partner with respect and I actually had a lot of fun while there. They also followed me home for to pick up a signed check so I would have to drive back again! I worked the grave shift and they told me to sleep as long as I needed and then we could complete my purchase. I went home with the perfect car for me. The monthly payment is even lower than I expected. This isn’t second time with HHM and the Honda staff is 100% in my opinion. I have and will continue to refer people to this place. Thanks guys for everything- I mean it ;)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive review! We're glad you got to work with Juan and Zak, they're awesome. It's great to hear that you found the car you were looking for monthly payments that you are happy with! We are always happy to go the extra mile for our customers so it was no problem at all to work with your schedule. We wish you many happy miles in your new vehicle! - Andrew Cowart, General Manager
Very helpful salesman
Trever got us the price we were hoping for. Very friendly and knowledgeable. Very easy to work with. Had a great attitude. Very willing to work with us.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for coming in and leaving such a positive review! We are always happy to help customers like you find their perfect car for a price they are comfortable with. If you need anything else, please let us know! - Andrew Cowart, General Manager
SRS code covered under warranty
Warranty covered the light. Bought 3 oil changes , rep mentioned they would be synthetic blend oil . Receipt says conventional? Did someone not relay the message? Shouldn't the receipt say synthetic blend? Just curious. Over all friendly quick service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for leaving a positive review! We're glad you had a good service experience and that you were able to utilize your warranty. Feel free to give us a call at (509) 944-3610 and we can figure out what you can expect with those oil changes you've purchased. Thanks for stopping by and we'll see you again soon! - Andrew Cowart, General Manager