Reviews
Everyone has been helpful.
Everyone has been helpful. They just don’t have the inventory which seems to be typical for this model at this time.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
They no longer work on supras, their staff are
They no longer work on supras, their staff are incompetent and do not care about customer service.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Mr. Selden! We do service Supras, and I know our Service Director was personally involved in assisting you. However, we do not condone vulgar language directed at members of our team. Wishing you safe travels.
Thanks guy.... I said f - off once your manager dropped the call. Your representative bait and switched me for tires, which apparently do not come with road hazard or any warranty. The dealer has not had oil in stock for 6 months, and I had to have BMW Rockville do a Brake job on my car because their tech couldn't. YOU DO NOT SERVICE SUPRAS. I have made a report with Toyota NA.
I recently bought my 2014 Toyota Camry here with the help
I recently bought my 2014 Toyota Camry here with the help of German. Let’s just say, everything went as smooth as ever! And was extremely satisfied, from price to the speedy service provided. I greatly appreciated the timeframe that it took to finalize everything. Not too quick and sketchy, but not too long and tiring. It was perfect, just as it should be for any and all dealers whether you’re looking to buy a new or used car. I also appreciate the information they gave me about the car and its previous services, it made me confident in making the purchase rather than worrying what conditions the car was going to be in after a few months. Overall, great experience and environment embedded by the sales team!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jaquelin, we’re thrilled to hear about your fantastic experience with German and your new Camry here at DARCARS 355 Toyota of Rockville! It’s great to know our team made the process smooth and informative for you. Thanks for sharing your thoughts and enjoy your ride!
I got my used 2014 Toyota Camry here with the help of
I got my used 2014 Toyota Camry here with the help of German! It was a very smooth process and couldn’t have left more content!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jaquelin, we’re thrilled to hear about your positive experience with German and your 2014 Toyota Camry! Thank you for taking the time to share your satisfaction. Enjoy your new ride, and we hope to see you again soon here at DARCARS 355 Toyota of Rockville!
I had a good experience, I’ve been searching for almost 2
I had a good experience, I’ve been searching for almost 2 years. My car salesman Damon was so professional I like that he didn’t pressure me, or undermine my integrity. Next, chase is a sweet heart and very helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so honored to be your choice, Kimmie! Thank you for the kind words and congratulations on your new car.
I had a positive experience, my sales person Damon
I had a positive experience, my sales person Damon Beckford was professional and did not under mine my integrity. I’ve been searching for two years. Due to negative experiences I put purchasing a vehicle. That is until I met Damon. Chase was a sweetheart.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so honored to be your choice, Kimmie! Thank you for the kind words and congratulations on your new car.
They deceptively withheld information about the vehicle
They deceptively withheld information about the vehicle that would have made a difference in my decision to buy.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for speaking with our team to clarify the misunderstanding, Mr. Taylor. Wishing you safe travels.
Do not buy a used car from Darcars 355 they will
Do not buy a used car from Darcars 355 they will deceptively withhold information that is pertinent to the sale, after confronting the sales manager with my complaint after the purchase he lied and basically said too bad so sad it’s not my problem. STAY AWAY from this dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Mr. Taylor, thank you for speaking with our Pre-Owned Sales Manager and our sincere apologies for any miscommuncation. We appreciate your time and wish you safe travels.
Do not authorize anything verbally.
Do not authorize anything verbally. Get all recommended services on paper and respond via text or email. They refuse to respond to my request for detail amounts to be submitted to insurance. Implies to me they have something to hide. As an auditor I will follow up with government auditors
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Alex! I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database without your last name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Ivory, Lindsay and Sherlene are all in today and would love to assist. Thank you!
Avoid them at all cost.
Avoid them at all cost. Rude managers, will break their promises and call you a liar. Had experience with this manager called Kevin, who was extremely rude and unprofessional. Like one would not believe this customer service in 21st century in a first world country!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi there! I'm truly sorry to read this -- my team and I would love to connect with you and hear more about your experience. We're having a bit of trouble locating your contact information under this screen name -- would you mind reaching out to us at 800-327-2277 or customerrelations@darcars.com when you have a moment? My colleagues Ivory, Lindsay and Sherlene are in the office today and would love to assist you personally. Thank you!