Reviews
Everyone was great.
Everyone was great. They were honest and upfront and helped us get the best deal possible. We got the car we needed for our big family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience with us! We're thrilled to hear that our team provided you with excellent service and helped you find the perfect vehicle for your family. We appreciate your feedback and look forward to assisting you again in the future. Enjoy your new car! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
Derek was very friendly and very informative.
Derek was very friendly and very informative. If I had a question he did not seem bothered by it.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words and for highlighting the excellent service you received from us at James Wood Chevrolet Buick GMC Decatur. We're thrilled to hear that Derek's friendly and informative assistance made a positive impact on your experience. Feel free to reach out if you have any more questions in the future. We appreciate your feedback! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
Awesome dealership.
Awesome dealership. They make car buying a pleasure. Karen took all the time necessary to understand my needs and get me into a vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words, Gary! We are thrilled to hear that Karen provided you with exceptional service and made your car buying experience a pleasure. We truly appreciate your feedback and look forward to assisting you again in the future. Drive safely! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
Been using this dealership since 1987 I bought my first
Been using this dealership since 1987 I bought my first Oldsmobile 442 and have bought somewhere around 10 to 12 new cars awesome leadership and people.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your loyalty and kind words! We truly appreciate your continued support over the years and are thrilled to have been a part of your car buying journey. Looking forward to many more years of excellent service together at James Wood Chevrolet Buick GMC Decatur! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
Customer Service is what brought me to James Wood, since
Customer Service is what brought me to James Wood, since they have done my annual inspection for registration for my motorcycles and autos of other manufacture since about 2005 (I didn't purchase my previous two motorcycles or three autos from them). Bought my first auto from them in 2017 and second one in 2022. Service department continues to excel after purchase support and will continue to use Service department for all scheduled and other maintenance needs!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive review! We appreciate your loyalty and are thrilled to hear about your great experiences with our service department over the years. We are committed to providing excellent customer service and look forward to assisting you with all your maintenance needs in the future. Thank you for choosing James Wood Chevrolet Buick GMC Decatur! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com
Dealership was immaculate and Starla kept me informed
Dealership was immaculate and Starla kept me informed throughout the hole buying process answered all my questions and explained everything about the truck completely and also followed up afterwards
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your 5-star review! We're delighted to hear about your positive experience with Starla at James Wood Chevrolet Buick GMC Decatur. It's great to know that she provided excellent service and made sure you were informed every step of the way. We appreciate your business and look forward to seeing you again in the future. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
Drew ward is the best sales person in the world - I buy
Drew ward is the best sales person in the world - I buy from him every time
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-star review! I am thrilled to hear about your positive experience with us at James Wood Chevrolet Buick GMC Decatur. Drew truly is an exceptional salesperson, and I appreciate your loyalty. I look forward to seeing you again for your next purchase! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
Billy was very helpful when purchasing a vehicle.
Billy was very helpful when purchasing a vehicle. Had the vehicles I was looking at ready for when I got there.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us such a positive review! I am thrilled to hear that you had a great experience purchasing a vehicle at James Wood Chevrolet Buick GMC Decatur. I am delighted that Billy provided you with excellent service and had the vehicles ready for you. Please don't hesitate to visit us again in the future or recommend us to others. I appreciate your business! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
Clay did an excellent job with our purchase.
Clay did an excellent job with our purchase. I would recommend Clay and should he leave my business will follow him.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback. We're glad to hear that Clay provided excellent service during your purchase. We appreciate your recommendation and the kind words about Clay. If you have any further feedback or need assistance in the future, please don't hesitate to reach out to us at James Wood Chevrolet Buick GMC Decatur. Thank you again for choosing us. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
I am a repeat customer now for years and they are
I am a repeat customer now for years and they are Amazing!! I drive 2 hours one way to this specific dealership to have all my maintenance and service work done on my vehicle!! I have been burned badly by others in the past and I truly appreciate their honesty and integrity. My service advisor, Shawn, is so awesome…he is always willing to go above and beyond when needed. I recently had a problem arise with my new vehicle and timing became an issue, as I was leaving rather quickly to go out of state for work. However, It was imperative that my new vehicle be looked at and for any necessary repairs/warranty work to be done before I could safely leave for a 800+ mile road-trip and Sean, along with the Service Department Manager Paul Johnson, and the entire service team made it happen!! They were phenomenal at not only making sure that the needed work was done on my vehicle, by the best service tech for the job, but also ensured that it was ready to go when I needed to leave for the trip! That I could have the peace of mind knowing my vehicle was safe to drive across the country, well is just beyond words and I am Forever Grateful to the James Wood - Decatur Team!! I would also like to Thank Starla Johnson and Drew Ward for their help!! Sincerely, Janelle Glover
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Janelle, for your kind words and continued loyalty to James Wood Chevrolet Buick GMC Decatur. I truly appreciate your trust and support over the years. It's fantastic to hear that Shawn, Paul, and our service team were able to assist you efficiently and effectively with your new vehicle, ensuring it was safe for your road trip. I am thrilled to have provided you with a positive experience and peace of mind. I look forward to serving you again in the future! Thank you for choosing us. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com