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Mercedes-Benz of Melbourne

(435 reviews)
Visit Mercedes-Benz of Melbourne
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–7:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–7:00pm 7:30am–5:30pm
Saturday 8:30am–7:00pm 8:00am–2:00pm
Sunday Closed Closed
2026 consumer dealer award
View 1 awards
2026 consumer dealer award

Reviews

(435 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Jeff made my car buying experience really easy.

Jeff made my car buying experience really easy. He was kind and everything was on point. He kept me informed on my order. His professionalism was better than I have had in a long time. The was awesome. Thanks Jeff for making this experience easy.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Cassandra, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Melbourne! Please don't hesitate to reach out if there's anything additional we can do for you.

Horrible experience in their service department Made me

Horrible experience in their service department Made me leave with an unsafe car I had to drive all the way south to get the proper service Service manager and general manager are arrogant, condescending, horrible people!! they also dented my car had a video on intake with no scratches and dents, but refused to do a repair

Rating breakdown (out of 5):
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Buying process
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Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Patricia, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority, and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (321) 701-2706 to share more details about your visit so we can make things right.

Had a service appointment first thing in the morning that

Had a service appointment first thing in the morning that revealed the need for new tires. Agreed to purchase and have the tires installed. Took way too long; arrived at 7:45am and work wasn?t completed till about 2pm.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (321) 701-2706 to share more details about your visit so we can make things right.

I tried to book my car in for service in May as you were

I tried to book my car in for service in May as you were running a tire promotion but you had no loaners so I did it in June but the promotion had finished so I paid $3000 for tires I was not happy about missing the promotion as it was your fault not mine I won?t be back

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi John, we are sorry to learn that your visit to Mercedes-Benz of Melbourne did not live up to your expectations. Although we are not used to getting reviews like this, we take them seriously and would like you to know that if you give us the chance we will do everything possible to make it up to you. If you'd be willing, please contact our Manager at (321) 701-2706. We want to work to make this right and to ensure that your next visit with us provides more positive results. We look forward to hearing from you soon.

I was totally impressed with the professional service,

I was totally impressed with the professional service, both work and customer care! The dealership and service department are welcoming and make every effort to satisfy all of your needs.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Gwendolyn, Here at Mercedes-Benz of Melbourne, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!

Service writer was professional yet friendly.

Service writer was professional yet friendly. The sandwich at the cafeteria was awesome. I think the greater should dress a little more professional, He was wearing a white soccer shirt and jean shorts

Rating breakdown (out of 5):
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Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Osiel, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

I was looking for a low mileage Lexus NX 460.

I was looking for a low mileage Lexus NX 460. Mercedes/Porsche of Melbourne had what I was looking for. The price and condition were right. My wife and I made an appointment with Matthew to test drive it. My wife loved it. Went ahead and purchased. The entire experience only took an hour and a half. Exceptional people working at this dealership. Clean facility. This dealership sets the bar how a dealership should be managed. Very happy with our car. I will definitely keep this place in mind for our next car purchase. 100% recommended

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Michael, thank you so much for your positive comments about Mercedes-Benz of Melbourne! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

These guys rule!

These guys rule! My AC went out in 98? temperatures. They gave me a loaner and I picked up my Beastie the next day. Frank it the man!

Rating breakdown (out of 5):
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Buying process
Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Kent, we are so happy to read such a great review about Mercedes-Benz of Melbourne! If you have any further questions, please don't hesitate to reach out!

Good buying experience, went in for service considering a

Good buying experience, went in for service considering a new car, the service to sales manager helped me create a car wishlist and helped me find what I wanted

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Victoria, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Melbourne. Please don't hesitate to reach out if there's anything additional we can do for you.

I would like to thank Norris, the Service Manager at

I would like to thank Norris, the Service Manager at Mercedes-Benz, for his excellent customer service. Although my vehicle?s issue could not be covered under warranty, he was professional, courteous, and very helpful throughout the entire process. He took the time to explain everything clearly and treated me with respect and kindness. I am very satisfied with the service I received and truly appreciate his professionalism. TV Thank you, Norris, for a great customer experience. Miriam martinez

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Margarito, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.