Mercedes-Benz of Tysons Corner

I am currently working with Megan to trade my C-Coupe 300 in for the AMG 43 version. Megan has been great. She's not pushy and takes her time. Although I have not yet purchased the car, but she's been working with me for a couple of weeks now to help me find the right car withougt feeling rushed.

I came in for a GLE Coup. They are very helpful and we're able to locate the vehicle for me. Highly recommend them. Megan was very helpful an knowledgeable. Thank you!

Hannah new sales rep goes above and beyond with exceptional timely service. Great overall experience. Highly recommend her and the dealership.

Just bought my new car from Tysons Mercedes. My salesperson was Hannah. She was incredibly patient, thorough, professional and wonderful to work with. I could not be more pleased with the service I received and my new Mercedes! I strongly suggest you ask for Hannah when looking for a salesperson here. She was knowledgeable and had great follow up without being pushy. I actually drove several miles past two other dealerships that were closer to my home in order to do business at Tyson's Mercedes and specifically with Hannah. Purchase was quick and easy. My follow up appointment with Omar who showed me how to use all the gadgets on my car was a pleasure!!

We came into Tysons Corner dealership and as soon as we entered we were greeted by John Dill. From the start of this process he was very courteous in offering water or going to look at all of the color conbinations on a CLA that they had in stock. He made sure the one i picked was the one i really liked and wanted as my future car. It didnt feel like i was buying a car he was very nice and answered every question i had, along with the great customer service he gave me an amazing deal on an amazing car! I would reccommend John to everyone as well as Mercedes Benz of Tysons Corner. Thanks John!

My sales person, Hannah, was very professional and my experience with her was nothing short of pleasant. I highly recommend her and will continue to conduct my business with Mercedes, through her.

This dealership needs to be avoided at all costs, at lease for service. This is the third time we have had to take our S550 2015 in for some matter or the other and they are utterly lacking in professionalism, courtesy and responsiveness. In the latest instance, the car was taken in on a Tuesday for a regular scheduled service. At the time provided for pickup, my spouse had to wait 45 minutes before being told that they had "scratched" our car but they would fix it at no cost and we would get it back on Thursday or Friday. Hmm...scratched? But we were willing to chalk that up to human error. We were provided a rental and when my spouse asked for a car that had navigation in it she was told they didn't have one but would call as soon as they had one and they would come out and exchange it for us. We didn't hear anything for two days. Nothing nada. We called to ask to swap the car with one that had navigation. No response. Then i get a "survey" type email from the General Manager Jason Hoover on Thursday. I write back to him telling him about the "scratching" and the fact that we haven't heard back. So he responds, which i thought was a good sign. We talk, and after telling me how surprised he is at my experience because his "service department has been doing fantastic work for the past 12 months", he promised to immediately walk down personally and check on things and revert back. Of course, i never heard back from him. We called and left multiple messages on Monday for the General Manager who had called us as well as our "Service Advisor", a gentleman called Malcolm. Nothing. Didn't get a call back the entire day. On Tuesday i finally called MB Corporate and complained. They tried reaching the dealership. They couldn't get a hold of even a single manager! Finally, on Thursday, a week after we were supposed to be getting our car, we get a call from the Service General Manager that we would get our car on Friday. When asked why we hadn't heard anything for so long he said, well you asked Corporate not to call you. IN fact what we had told MB Corporate was that we would rather hear from them at that point on when we would be getting our car rather than the dealership because we were done dealing with the folks at the dealership. So this guy conveniently twists the matter around to suit his own justification for awful customer service. I won't go into the details of what happened the last two times we took our car into this dealership, but believe me it was equally bad, in fact worse on one of the occasions. In contrast, the one time we took our car to the Arlington MB dealership, the Service was fabulously responsive. Avoid this dealership! By the way , they are owned by the Penske Automotive Group.

This dealership needs to be avoided at all costs, at lease for service. This is the third time we have had to take our S550 2015 in for some matter or the other and they are utterly lacking in professionalism, courtesy and responsiveness. In the latest instance, the car was taken in on a Tuesday for a regular scheduled service. At the time provided for pickup, my spouse had to wait 45 minutes before being told that they had "scratched" our car but they would fix it at no cost and we would get it back on Thursday or Friday. Hmm...scratched? But we were willing to chalk that up to human error. We were provided a rental and when my spouse asked for a car that had navigation in it she was told they didn't have one but would call as soon as they had one and they would come out and exchange it for us. We didn't hear anything for two days. Nothing, nada. We called to ask to swap the car with one that had navigation. No response. Then I get a "survey" type email from the General Manager Jason Hoover on Thursday. I write back to him telling him about the "scratching" and the fact that we haven't heard back. So he responds back which i thought was a good sign and we talk. After telling me how surprised he is at my experience because his "service department has been doing fantastic work for the past 12 months", he promised to immediately walk down personally and check on things and revert back. Good sign i thought. Of course, I never heard back from him. We called and left multiple messages on Monday for the General Manager who had called us as well as our "Service Advisor", a gentleman called Malcolm. Nothing. Didn't get a call back the entire day. On Tuesday, exasperated, I finally called MB Corporate and complained. They tried reaching the dealership. They couldn't get a hold of even a single manager! Finally, on Thursday, a week after we were supposed to be getting our car, we get a call from the Service General Manager that we would get our car on Friday. When asked why we hadn't heard anything for so long he said, "well you asked Corporate not to call you." In fact what we had told MB Corporate was that we would rather hear from them at that point on when we would be getting our car back rather than the dealership because we were done dealing with the folks at the dealership. So this guy conveniently twists the matter around to suit his own justification for awful customer service! I won't go into the details of what happened the last two times we took our car into this dealership, but believe me it was equally bad, in fact worse on one of the occasions. In contrast, the one time we took our car to the Arlington MB dealership, the whole experience was great and especially the Service Manager was fabulously responsive. Avoid this dealership! By the way , they are owned by the Penske Automotive Group.

I had a wonderful experience interacting with Jason Hoover, the General Manager of Mercedes Benz Tysons Corner. He has taken the time to rectify an unfortunate experience I encountered and now I couldn't be happier with the dealership.

I had a wonderful experience when obtaining my Mercedes from the Tysons Corner dealership, however, I have just encountered one of the least professional individuals in the service department and will 100% not be renewing my lease with Mercedes because of this experience. Jaime - the service center's manager - has taken over 4 months to rectify a financial error caused by Mercedes. He has repeatedly failed to return my calls and has dropped the ball on several occasions. After 4 months of back and forth, and ME following up on his tasks - I shared my disappointment with Jaime regarding this type of run-around from a luxury car dealership. His response? To blame ME and state that we will just not ever see eye-to-eye. Thanks to Jaime and the absolutely terrible experience at the service center, I will never work with Mercedes Tysons again and absolutely never recommend it to any of my friends/colleagues. Thanks, Jaime! You're professionalism is unmistakably unrivaled and will be shared with all!