Ron Lewis Chrysler Dodge Jeep Ram Cranberry

I recently purchased a brand new 2020 Jeep Wrangler from Ron Lewis in Cranberry Twp. My saleswoman was Christy Engle, and she made my experience on the day of purchase good. My disappointment with Ron Lewis as a whole comes in the week after my purchase. I noticed a dent in my rear bumper that appeared to be a minor damage. Knowing I didn't back into anything, I assumed either this dent was present at the time of purchase and I didn't notice or someone backed into me (much more likely). My insurance representative recommended I call my dealership to see if they would offer to fix this for free (as many dealers would do), since I had just purchased the vehicle only 3 days ago. I was put in contact with Dan Trovey, a sales manager, who was professional on the phone but did tell me that my bumper-to-bumper warranty did not cover "incidental damages" such as this. Although disappointed that Ron Lewis would not offer this courtesy to fix my bumper, I understood what he explained. The worst experience I have ever had with a businessperson came a few days later. After writing an e-mail to Ron Lewis to express my disappointment following my purchase (as my insurance rep recommended I do), I was called by one of the higher-up general managers Justin Serle (not sure of last name spelling). Rather than approaching me in a professional, courteous manner, Justin talked to me like he was a disciplinarian, and even raised his voice excessively to me throughout the call. He shamed me for even having the thought that Ron Lewis might fix this dent for free and made comparisons to my professional career in medicine (which he is not qualified to discuss). He said "If I had a surgical procedure and asked for all my money back afterwards, would you just give it to me?" - which is not even an accurate comparison at all, and is also disrespectful towards my career. As he kept raising his voice and yelling at me on the phone, I responded that I would be writing an online review of my disappointing experience with him. His response to that was that that made him "sick to his stomach" and that it would be "a shame" - so now he proceeded to shaming me for using my right to write a review online after a bad experience. This phone call went on for about 15 minutes and was filled with cruel remarks by Justin and complete unprofessionalism. I have never experienced such treatment from ANYONE, let alone someone I have given a lot of business to (in purchasing a new vehicle). I would NOT recommend Ron Lewis to anyone, not because the car buying process is unfair, but because the follow-up after purchase and the lack of courtesy of staff is abysmal. Justin was so unbelievably rude and unprofessional, and he had zero communication skills and no idea of what good customer service entails.

Very disappointed in Service Dept. I tried to set up an appointment to bring my car in for recall work and other work. I was on hold for 20 minutes so I finally hung up. Called back and got receptionist. I told her about not getting anybody in service. She took my phone number and said service would call me back. I never heard back from them. I called 2 days later and was on hold for 10 minutes before I hung up frustrated. I've taken my other cars there and their service is getting progressively slower each time. I'll never go back there again and will never recommend Ron Lewis to anybody.

Chris Leon was wonderful. He has a great personality and is great with his customers. Took my daughter In and he sold us her car as well!!! Thanks!!!

Great service, worked with me and my budget. Met at the door with dealers and constantly waited on. Was able to get a better car than I originally intended that met my budget.

I bought a new Chrysler Pacifica, which has broken down 9 times in less than a year. The service is terrible. They are dishonest, treat you like you are stupid, do not stand behind their products and are just awful to deal with. I will never purchase another vehicle from Ron Lewis.

Top notch dealer, especially Chris Leon, who walked us through the buying process of buying our 2018 Stelvio! The experience was flawless! We highly recommend this dealer.

Spoke to Amy regarding a car that was of interest. Very friendly and informative over the phone. Upon arrival the process was very smooth. I had a trade-in as well. Offer was pretty close to what I estimated my cars value. We looked through the car, test drove, and started paperwork. Staff was super friendly and made the experience relaxing. JT started to crunch some numbers and the car was purchased. Staff stayed beyond closing hours to make sure everything was taken care of.

To start off the people there were all super nice and easy to work with, helped with my trade in and the price of the vehicle I was buying. The truck I was getting had a hiccup with the previous owner wanting something off the truck. But they solved the issue to MY Benifit. Made sure I was a happy customer and got what I wanted. A lot of places won’t do that and for that I couldn’t thank them enough! They didn’t look at me as a young 20 year old who just wants to test drive random things. They took me serious and gave me a deal. Thank you Paul Engle and every one else who helped! (Horrible at remembering names)

They were super quick to respond when I asked if the vehicle I was wanting to buy was available. They were super friendly and helping! They work great with you and push for the best deal they can give you for your trade and best deal on the car you are buying!

Amy, and Paul are so helpful and just easy to deal with. They made the car buying experience a good one and I would recommend going to Ron Lewis for you car buying needs. I'm sure I was a pain in the butt for Brian, but we were able to work out a price. I haven't been to the service department yet, I hope it's just as enjoyable.