Ron Lewis Chrysler Dodge Jeep Ram Cranberry

I took my Jeep Compass to the dealership when it over-heated. It took them three days to diagnose the car, and they found nothing. After it did it the second time, they determined that something was wrong, but they still haven’t diagnosed the car. It has been 4 work days. They don’t care about their customers because they know that, as a Jeep service provider, you need them due to the warranty. They are inconsiderate and incompetent. Do NOT take your car to them.

The car looks great! The sellers are very friendly that really care about you. I brought the car at once. Thanks for the seller. I love it.

So, I purchased a Subaru four weeks ago from Day Apollo in Moon Township. It was truly the best car buying experience of my life. I needed a new work car and they got me into a beautiful new Crosstrek and I received an awesome deal. Highly recommended. I told you that story to tell you this one. My sister called me up two days ago to tell me she got a new Jeep. Great! I have a couple wranglers and I love them. I happen to run into her at my mothers house and I take a look at it. Very nice, only there was a large puddle of fluid under the car. I have a nice collection of vehicles and do a lot of my own work. I'm no mechanic but I've changed motors, transmissions, axles,etc. It's a Jeep thing! Lol. So I smell the fluid and low and behold it's transmission fluid. Mind you that this car is about 20 hours old at this point. Her husband calls the dealership and they tow it in. She says she doesn't want the car and wants a different one as this one is yet to be a day old to her. They tell her "no" and an argument ensues. So my sister needs a ride to the dealership and asks me to take her. I work nearby and say "sure". We arrive and we enter the dealership. My sister asks to speak to the General Manager. They have a disagreement and I ask if there is an office we can go to to discuss this further. With an attitude this man says "yes" and we start to walk. We pass one of his saleman and he says aloud "can you believe these people?" I say excuse me and he tells me that he has customers there and this is how he made his living. I ask "well my sister was a customer 24 hours ago" and the man gets in my face and says we have to leave. I had never met nor talked to this "gentleman" before in my life. If this is how he treats customer's he is in the wrong business. Instead of being calm and customer focused, he was extremely defensive and rude. When dealing with tense customer service situation you should be disarming and understanding. Even if he wasn't going to give her a different car ( which Subaru would have) he handled the whole situation horribly. As a manager for a company with $9 billion in annual sales, I would be relieved of my duties immediately. This was honestly the worst customer experience ever and I wasn't even the customer! I really hope the owner of this dealership reads these reviews. He should personally be ashamed of the way the man whom he hired to run his dealership treats customer's who purchase a car from there. I don't want anyone else to endure this so I will being posting this same review on every social media and forum relating to this topic. Thank you.

So, I purchased a Subaru four weeks ago from Day Apollo in Moon Township. It was truly the best car buying experience of my life. I needed a new work car and they got me into a beautiful new Crosstrek and I received an awesome deal. Highly recommended. I told you that story to tell you this one. My sister called me up two days ago to tell me she got a new Jeep. Great! I have a couple wranglers and I love them. I happen to run into her at my mothers house and I take a look at it. Very nice, only there was a large puddle of fluid under the car. I have a nice collection of vehicles and do a lot of my own work. I'm no mechanic but I've changed motors, transmissions, axles,etc. It's a Jeep thing! Lol. So I smell the fluid and low and behold it's transmission fluid. Mind you that this car is about 20 hours old at this point. Her husband calls the dealership and they tow it in. She says she doesn't want the car and wants a different one as this one is yet to be a day old to her. They tell her "no" and an argument ensues. So my sister needs a ride to the dealership and asks me to take her. I work nearby and say "sure". We arrive and we enter the dealership. My sister asks to speak to the General Manager. They have a disagreement and I ask if there is an office we can go to to discuss this further. With an attitude this man says "yes" and we start to walk. We pass one of his saleman and he says aloud "can you believe these people?" I say excuse me and he tells me that he has customers there and this is how he made his living. I ask "well my sister was a customer 24 hours ago" and the man gets in my face and says we have to leave. I had never met nor talked to this "gentleman" before in my life. If this is how he treats customer's he is in the wrong business. Instead of being calm and customer focused, he was extremely defensive and rude. When dealing with tense customer service situation you should be disarming and understanding. Even if he wasn't going to give her a different car ( which Subaru would have) he handled the whole situation horribly. As a manager for a company with $9 billion in annual sales, I would be relieved of my duties immediately. This was honestly the worst customer experience ever and I wasn't even the customer! I really hope the owner of this dealership reads these reviews. He should personally be ashamed of the way the man whom he hired to run his dealership treats customer's who purchase a car from there. I don't want anyone else to endure this so I will being posting this same review on every social media and forum relating to this topic. Thank you.

I have been taking my two Jeeps to Ron Lewis Chrysler Dodge Jeep Ram Cranberry exclusively for service for many years. The past few service visits have been disasters. The last service was for 2007 Jeep Grand Cherokee, state inspection and emissions. I informed them of a noise from the back right wheel well, a knocking/clanking. I was told they could not replicate the sound. Turns out all they had to do was put the Jeep on the lift and see that the rear sway bar had SNAPPED and was in two pieces. Either the are incompetent or they lied. NOT fixed by them. Secondly, they replaced my windshield with the wrong Grand Cherokee windshield rending my wiper sensor useless and placing the review mirror in the middle of the windshield blocking my line of sight and creating a huge blind spot in the middle of the windshield. When I pointed this out the service manager he told me there was nothing they could unless I bought the correct windshield. Keep in mind they installed the incorrect windshield in the first place. Service has gone down drastically over the years. NEVER GOING BACK.

Put a request for a test drive on the new Jeep Compass online and got a call back on Monday. Could not pick up the phone and I called back the same day and the phone rep said that the person who contacted me was on another phone call. Left a message and they have not called me back at all last week! Very disappointed in all of this and will not do any business with them until they make customer service their first priority!

The purchase of our certified pre-owned Dodge Challenger was stress free and very easy with Steve Caravella. Highly recommend buying from this dealership and Steve.

We stopped at Ron Lewis after being treated horribly by a dealership down the road and we are so happy we did! Steve Caravella went above and beyond to help us choose and get financing for our new truck! Steve was patient and made sure we were comfortable throughout the process! He also stood by his word that the check engine light that appeared before left the lot was made right! Steve called us the next day to make sure we were still enjoying our new truck! Steve is an asset to your company and we will definitely be dealing with Ron Lewis in the future! Thank you, Steve!

I went to the dealership just looking. We were greeted by a great receptionist. She immediately summoned a sales rep to assist us. Very friendly people. No pressure and we drove off with a great SUV. Could not have asked for a better team. The sales managers came out shook our hands and every one smiling and I went home smiling too. I could not be happier I would HIGHLY recommend Ron Lewis to anyone shopping for new or used vehicle.

I had a good sales man. Leased a new ram and left something in my old vehicle that I was pressured into giving them ASAP. Contacted them hours later and got treated extremely poorly by the sales manager. Not sure how he could be a manager he talked to me very rudely and unprofessional I will never go back. Very unpleasant experience