Reviews
I have an extended warranty an they Never use it. They break parts and charge you to fix it.
I have an extended warranty an they Never use it. They break parts and charge you to fix it.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
David was very professional, answered all of my questions. Price quoted upfront was the final sale price.
David was very professional, answered all of my questions. Price quoted upfront was the final sale price.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We love to hear it! Thank you for your kind words about David and our team and for choosing our business. Congratulations on your new Ram and we look forward to seeing you again!
Easy friendly service. Staff is supportive , dealership is clean and service members are knowledgeable in their respective areas.
Easy friendly service. Staff is supportive , dealership is clean and service members are knowledgeable in their respective areas.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words and for your 5-star review! We look forward to seeing you again!
Extremely long wait time (3+ hours) to get into F&I to sign the paperwork. Had to come back at a later date to pick up the vehicle. Salesman failed to advise a Ram recommended part was not included with this brand new $80,000 truck. When I talked to the sales manager he told me I should have done more research. I was also told I had a 10 year 100k warranty on this vehicle only to later find out that is not the case for diesel's.
Extremely long wait time (3+ hours) to get into F&I to sign the paperwork. Had to come back at a later date to pick up the vehicle. Salesman failed to advise a Ram recommended part was not included with this brand new $80,000 truck. When I talked to the sales manager he told me I should have done more research. I was also told I had a 10 year 100k warranty on this vehicle only to later find out that is not the case for diesel's.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
We're sorry to hear your experience was anything less than 5-stars, however, the engine block heater only comes on this vehicle with the cold weather package. This package was not mentioned or requested during the time of purchase. As for the warranty, Ram's 10 Year/100k warranty is available on Rams with the diesel engine. When you can, please call us at (330) 753-4444 so that we may research your warranty as we are concerned you were given incorrect information. We thank you for your review and hope to hear from you soon.
Sales and service work hand and hand to earn and retain your business. Two company cars and two personal vehicles over a decade is a testimony in itself, but having residence an hour away from Fred Martin Superstore speaks earned loyalty.
Sales and service work hand and hand to earn and retain your business. Two company cars and two personal vehicles over a decade is a testimony in itself, but having residence an hour away from Fred Martin Superstore speaks earned loyalty.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words and for your continued support, Tom. Your business means the world to us. Thank you again and we look forward to your next visit!
Worked with Brian and then Joey who were both helpful. Nick however was another story. The manager’s tone was dismissive, and his approach came across as condescending, particularly when discussing my questions about the vehicle. As a woman making a significant purchase, I expect to be treated with professionalism and courtesy, regardless of assumptions. This experience did not reflect those standards. Do better Nick.
Worked with Brian and then Joey who were both helpful. Nick however was another story. The manager’s tone was dismissive, and his approach came across as condescending, particularly when discussing my questions about the vehicle. As a woman making a significant purchase, I expect to be treated with professionalism and courtesy, regardless of assumptions. This experience did not reflect those standards. Do better Nick.
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- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a used car
We're sorry to hear your experience was anything less than 5-stars. During your visit, there was a miscommunication between the sales representative and the sales manager, leading to the false assumption regarding a repair on the vehicle. This vehicle was list as-is and, due to this, we are unable to put the vehicle in for additional maintenance. We apologize for the miscommunication and we will be more diligent moving forward to ensure occurrences like this do not continue. We thank you for your review and for bringing this to our attention.
They are all very friendly and take care of my car. They helped me get the car I wanted and the loan.
They are all very friendly and take care of my car. They helped me get the car I wanted and the loan.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind, 5-star review and for your business! We look forward to seeing you again!
Great deal on 2018 Ram 1500 .Super salesmen Antonio Taylor was my man.Very good experience all around.looks and drives like new.
Great deal on 2018 Ram 1500 .Super salesmen Antonio Taylor was my man.Very good experience all around.looks and drives like new.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We're happy to hear that Antonio and our team could help take care of you! Thank you so much for your business and for taking the time to leave us 5-stars. Congratulations on your Ram and we look forward to seeing you again!
Very pleasant atmosphere and an xcellent vehicle purchasing experience. Salesman Matt Miller was tremendously knowledgeable and very patient. Would definitely recommend this dealership and salesman.
Very pleasant atmosphere and an xcellent vehicle purchasing experience. Salesman Matt Miller was tremendously knowledgeable and very patient. Would definitely recommend this dealership and salesman.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are thrilled to hear that our team could create a great truck buying experience! Thank you for your kind words and for choosing our business. Congratulations on your new Ram and we look forward to seeing you again!
Tim was amazing salesman he didn't try to sale us on anything he was very polite in his approach and thats why i loved the experience we had there today my wife loves her new vehicle we’ll definitely be back there when we need another vehicle hope he is still there
Tim was amazing salesman he didn't try to sale us on anything he was very polite in his approach and thats why i loved the experience we had there today my wife loves her new vehicle we’ll definitely be back there when we need another vehicle hope he is still there
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We're happy to hear that Tim and our team could provide a great experience! Thank you so much for your kind words and for your business! Congratulations on your purchase and we look forward to seeing you again!