Fred Martin Superstore

The only complaint I have with Fred Martin Superstore is their service department. When you call there, you get AI. You will not get a live person. If you want a live person, you get voicemail and have to wait for them to call you back. Someone finally texted me. Very very frustrating. Why don’t they hire someone to just answer their calls, make appointments and handle questions. This is my second new car with them and probably my last, because of their service department. Besides that, when I arrived for my appointment , they were courteous and handled my recall issue quickly and efficiently.

About a year ago, we purchased our 2025 Rubicon X from Rob Zabel at Fred Martin Superstore, and we continue to be extremely pleased with our experience. What initially brought us to this dealership was an incredible review we came across about Rob, and we’re happy to say it did not disappoint. From the very beginning, Rob took the time to listen to our questions and concerns, ensuring they were addressed every step of the way. His professionalism, knowledge, and commitment to customer satisfaction made the entire purchasing process smooth and enjoyable! This was one of the best dealership experiences we’ve ever had. It’s clear that Fred Martin Superstore truly prioritizes the customer experience, and that commitment is reflected throughout the entire team. What has impressed us even more is that the exceptional service didn’t end after the sale. Over the past year, the service department at Fred Martin Superstore has consistently provided outstanding customer care, making every visit a positive experience. A special thank you to Rob Zabel in Sales and Taylor in the Service Department for their continued dedication and excellent customer service. We highly recommend Fred Martin Superstore to anyone looking for a stress-free buying experience and exceptional support long after the purchase. And, by the way—I absolutely love my Rubicon X! A year later, I’m just as excited to drive it as I was the day we brought it home. Thank you, Rob, Taylor and Fred Martin Superstore, for making this such a wonderful experience from start to finish.

Well, we previously obtained services from a different dealer where our experience was not good at all, this dealer was very accommodating and worked with our third-party extended service contract. They were very thorough and inspecting our vehicle and recommending appropriate service. We will certainly visit them again in the future.

Tim Smith makes this dealership shine. His personality his caring and patient personality. We highly recommend Fred Martin and Tim Smith

Friendly and respectful staff. Very professional and knowledgeable.. Timely service and strives for customer satisfaction.

Always knowledgeable, informative and helpful with all my questions. They are also eager to help you as soon as you arrive.

The dealership was very helpful they were polite and answered every question and concern that I had about my service

My Salesman (Jeremy Wootan) was very accommodating and extremely helpful. He worked with my deal fairly and moved the process along with excellent communication and was able to get me a fantastic truck on my terms. I’m very pleased with his no nonsense approach all while respecting my limited time availability.

Fred Martin Superstore was an absolute pleasure to work with from start to finish. It was a very enjoyable car buying experience. Be sure to look for Haley Thompson and Bill Bailey.

Worst car buying experience ever. They sold me a crappy car with stuff that was broken and never told me about those things. And then nobody would take responsibility for that. They kept giving me the run around. And Brett Smith was the worst. His attitude was dismissive at best and condescending at worst. They could have made me a happy customer if they would have just spent about another $200 to fix one thing. If I convince just one person to not buy a car there (which I already have), they will lose a lot more than $200. Do not buy a car here is you want to be treated well.