Fred Martin Superstore

I had great attentive service, and the vehicle i chose was in really good if not darn near new condition. 2022 Jeep Rubicon. Very satisfied.

Long story short… I bought my car about 18 months ago and it was a certified used vehicle. The buying process was great. I was very happy with the sales person Lonnie. Fast-forward to 18 months later about a month ago, my transmission went out. I took it back to the dealership paid for the diagnosis which was about $200. They told me my transmission was out with my certified warranty. I had to pay 25% of the cost, which was not bad at all. I got my car back and two days later the transmission went out again. I was furious. I had to have it towed back to the dealership. I was not happy at all. However, I am extremely pleased about the way Scott from the service department handled this. I was offered a brand new jeep compass as a loaner car at no charge while they diagnosed my car again. Today I got a call from Scott that my transmission was done and they did a few test drives on it to make sure that it was in drivable condition and that he was going to send it across the street for a VIP cleaning for my inconvenience.. I was so happy to hear this. It’s bad enough when your car has issues. Scott made this process so much easier. Thank you, Scott for taking care of this.

Very good place to deal with. I have bought many vehicles from them. Would highly recommend them.

Chris sold me a used 2020 Jeep Cherokee last Nov. I bought it for my wife and she loves it. 10/10 I'm not comfortable with high pressure sales tactics at dealerships and have had a couple bad experiences at Fred Martin in the past. Chris was a gentleman and helped me navigate the process of buying a vehicle. I have a lease up in Nov. And I look forward to seeing him this fall for my next purchase.

My salesman was Chris Grey he’s awesome and definitely gets you into what you want the Fred Martin team works with you and makes buying and financing a vehicle easy you’ll definitely leave the dealership in a new vehicle!!!

Geoff was great! Efficient, friendly and seemed to genuinely enjoy his job! He had the Jeep ready when we arrived and moved smooth and fast through the entire process.

Never got back with me very unprofessional could have helped me out more! So I hope they come get back with me and help me out more than they did but probably not.

Michael was amazing, making our entire experience wonderful. He listened to every detail we wanted and found us the perfect Truck! He went above and beyond making sure we were happy from the time we walked in to we drove our new truck away! Thank you Michael Rutherford and the entire Fred Martin team!

Great dealership! They made leasing my new 2026 Jeep Compass as easy as possible. Highly recommend

Horrible a nightmare and I’m dealing with prostate cancer. I was intentionally ripped off by this dealership. I already had a 2013 Ford edge and I trust it the dealership and brought a 2018 Ford edge for $15,000. That did not even last 20 days on my way to chemotherapy and Independence. The engine light came on. I had a tow back to the dealership and they’re charging me $1500 to get it fixed that had the very same thing wrong with it that my 2013 Ford edge had and the dealer that sold it to me, Paul knew that because he had drove my car it’s not fair. It’s not trustworthy and it’s not right. It’s not good business and then he did not even return three calls that I called ignored me. I’m glad that Kurt Fleming I got in touch with offered to pay half of the cost of what I told it in for the engine light but more issues were found and the dealership charged me $600 more to have that repaired all in 20 days and I never even drove the car much until I had to go to my chemo in Independence because Akron General in Akron flooded I feel this was intentional and the dealership new that car will break down on me because my 2013 it never happened till 230,000 miles I hope and pray this never happens to anyone else that’s not 72 years old. It’s not good business and I shouldn’t have to pay for it. The whole car should be fixed and given to me like I was promised when I bought it it didn’t even last 30 days and they still want me to pay $1500.