Reviews
Got the truck I wanted at a good price, Everyone was
Got the truck I wanted at a good price, Everyone was super nice, I'm very happy with everything from sales to finance to service. This is the third vehicle I have bought from Fred Martin. There professionalism is what keeps me coming back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team
Fantastic experience from start to finish.
Fantastic experience from start to finish. I would definitely recommend Lisa to friends and family!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dawn, Thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, and let Lisa know if we can be of any more assistance! Thank you - Fred Martin Superstore Team
Lisa was great to work with, just a few glitch, that we
Lisa was great to work with, just a few glitch, that we completely my fault, but she was patient and got me through the process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that Lisa provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team
Your guy dean is rude.
Your guy dean is rude. He is a blemish for fread martin. After 20 + years of buying cars for my wife and I. We are finished.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we are so sorry to hear your recent experience with us was less than positive, and would like to look into what may have happened during your visit. However we are unable to find your records in our system, if you could please email us more details to fmcares@fmcars.com, or give our Customer Relations Manager Jennifer Bittner a call at 330-753-4444, we would like to hear from you and see if we could assist you further or fix any issues that may have occurred during your recent experience with us. Thank you.
They were excellent to work with and my sales person was
They were excellent to work with and my sales person was lisa and my financial guy were fantastic 👍👍👍
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. We're happy to hear Lisa and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team
They have a great selection of vehicles.
They have a great selection of vehicles. If they don’t have it right now, they’re a great bet to find it for you. It was definitely one of the cleanest in my search!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your feedback on your recent visit to Fred Martin Superstore. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Thank you - Fred Martin Superstore Team
Lisa was wonderful so was the rest of the team.
Lisa was wonderful so was the rest of the team. Took a little longer then we thought. But they worked hard to get payments were we needed them!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Lisa and our team, and we look forward to working with you again. Thank you - Fred Martin Superstore Team
I will continue to use my salesman in the future since he
I will continue to use my salesman in the future since he has impeccable customer service skills
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, and thank you for your continued business. Our goal as a team is to continue to provide a great experience for all our customers, even after the car buying process. Your review was forwarded to management to look into the situation, and it does look like our team is currently working with you to resolve your recent experience into a more worthy 5-Star one. We've never ran into an issue during the Auto Armor application process before, and do hope we can assist you the best we can. If you have any questions or concerns at all, do not hesitate to reach out to us for further assistance.
Very pleased with the salesmen you have.
Very pleased with the salesmen you have. Scott and Lonnie did a amazing job taking care of my Rubicon I ordered. This is the second new Jeep I have purchased from them and planning on always coming back Thank You Tim Kolp
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad Scott and Lonnie were able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team
The staff was super friendly and attentive.
The staff was super friendly and attentive. They made sure I left happy. First time I had an experience like this at a dealership! I’ll definitely always come back and tell everyone about them! Keep up the great work.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your thoughts about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team